Job SummaryThe SD-WAN Operations Engineer is responsible for supporting and maintaining Comcast Business ActiveCore SD-WAN solutions for mid-market and enterprise customers. This role serves as a subject matter expert for SD-WAN technologies, providing advanced troubleshooting, performance monitoring, and operational support for customer network environments. The engineer partners with cross-functional teams to resolve complex network issues, support service changes, coordinate hardware replacements, and ensure reliable connectivity across infrastructures. This position requires strong technical expertise in SD-WAN platforms, underlay network circuits, and enterprise networking technologies.
Job DescriptionBEFORE YOU APPLY- Onsite Requirement: 4 days per week
- Must live within 50 miles of the office or self-relocate
- No relocation assistance available
- Candidates must be authorized to work in the U.S. without current or future employer sponsorship
- Comcast will not provide employment visa sponsorship or immigration-related support for this position
Responsibilities- Serve as a technical expert for ActiveCore SD-WAN solutions and related networking technologies.
- Troubleshoot and resolve complex SD-WAN, WAN, LAN, routing, switching, and underlay circuit issues.
- Support customer service activations, network changes, and configuration updates.
- Monitor network performance and proactively identify potential issues before they impact service.
- Investigate and resolve customer-reported network incidents in accordance with established service levels.
- Coordinate troubleshooting efforts with internal engineering, operations, and field teams.
- Support hardware replacement activities and network service restoration efforts.
- Document network configurations, operational procedures, troubleshooting findings, and resolutions.
- Contribute technical expertise toward operational improvements and network reliability initiatives.
- Establish and maintain network performance objectives aligned with business and customer requirements.
- Exercise independent judgment and discretion when resolving complex technical issues.
- Regular, consistent, and punctual attendance.
- Must be available to support weekends, holidays, and variable schedules as business needs require.
- Perform other duties and responsibilities as assigned.
Required Qualifications- Strong Experience supporting and troubleshooting SD-WAN environments.
- Understanding of WAN and LAN networking concepts.
- Experience with routing, switching, and network troubleshooting methodologies.
- Knowledge of underlay circuit connectivity and troubleshooting.
- Experience supporting business or enterprise customer network environments.
- Strong analytical, problem-solving, and communication skills.
- Ability to collaborate effectively across multiple technical teams.
Preferred Qualifications- Experience with Versa SD-WAN solutions.
- Experience with enterprise networking technologies from vendors such as Cisco, Juniper, or similar platforms.
- Knowledge of managed network services and network operations environments.
- Experience supporting mid-market or enterprise customers.
- Familiarity with network monitoring and performance management tools.
Location- Denver, CO - 8000 E Iliff Ave
- Naperville, IL - 1415 W Diehl Rd, Suite 5
- Plano, TX - 7900 Windrose Avenue, 8th Floor
Schedule: Flexible Schedule
Work Arrangement: 4 days per week onsite
Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
SkillsComplex Network, Customer Experience (CX), Network Operations, Network Performance
CompensationPrimary Location Pay Range: $78,505.90 - $117,758.85
This job can be performed in Illinois with a Pay Range of $71,369.00 - $117,758.85
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
EducationBachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relevant Work Experience2-5 Years
