TL;DR: We're hiring our first Engagement Manager in Austin to help companies make full use of our AI-powered research platform. If you love building relationships, driving adoption, and making customers successful, let's talk.
What You'll Do- Own the customer journey post-sale, managing onboarding, adoption, retention, and growth.
- Serve as the primary day-to-day contact for key accounts.
- Partner with sales to identify expansion and renewal opportunities.
- Provide proactive guidance and support to maximize customer value.
- Collect customer feedback and collaborate closely with product and engineering teams to shape our roadmap.
- Develop and refine customer success playbooks as we scale.
Who You Are- 4-8 years of professional experience.
- Experience in a customer-facing position is a plus.
- Strong relationship-building, communication, and organizational skills.
- Self-starter comfortable with ambiguity and fast-paced environments.
- Experience with research, insights, or AI products is a plus.
- Ability to work in office 5 days/week.
Life at Listen Labs- Health, covered: Full medical, dental, and vision. FSA/HSA and life insurance are available too.
- Competitive compensation: Backed by world-class investors including Sequoia, Ribbit Capital, Conviction, and Pear VC - we hire the best and treat them accordingly, with meaningful equity ownership.
- Annual Learning Stipend: Books, courses, conferences, coaching, language lessons - almost anything that makes you sharper.
- Annual Wellness Stipend for your health and headspace: Gym memberships, race fees, massages, ergonomic gear, and more.
- Monthly Stipend for AI tools: A dedicated budget for the software and GPU credits that make you faster.
- Fed, daily: A private chef serves lunch and dinner in our SF office; NYC and London teams get daily meal credit.
- Flexible time off: A take-what-you-need vacation policy.
- We celebrate together: Company offsites (Hawaii this Summer!) and events like our annual holiday party - every win is a team win.
- Room to grow: As an early member of the team, you'll own end-to-end processes from scratch and grow alongside the company.
