About the RoleWe're looking for an
EngagementManager within our
Special Projects Team to play a foundational role in enabling our customer base to realize their success and ensure that they become passionate, lifelong partners. As a member of our team, you own the account plan, care for our customers and ensure an incredible customer experience. You are the ultimate all-rounder, a hybrid Customer Success and Technical Project Manager, leading a cross-functional team to deliver value. Day-to-day, you will manage the customer relationship, deliver AI/ML solutions, align internal resources, manage sub-contractors, and triage customer issues. All of this serves an ultimate goal of delivering outsize value in supporting our customer's AI/ML objectives.
You have a track record of operating and delivering in ambiguity and you are naturally empathetic and excel at building long-term relationships through diligent problem solving and thoughtful, strategic discussions.
What You'll Do- Value Management
- You will oversee the delivery and implementation of Gallatin's technologies to the customer; from on-boarding to the adoption of our technology as a day-to-day use tool.
- You will successfully develop and execute a plan to deliver all project work above expectation and ahead of schedule
- Lead a cross-functional project team to exceed the customer's AI/ML objectives
- Customer Management
- Manage customer relationship from end users to senior leadership
- You will seek and implement alignment with what Gallatin is developing, and the customer's implicit and explicit priorities
- Contract Management
- Identify and execute on opportunities to improve delivery motion
- Manage the long-term health of the customer base by identifying and preempting areas of risk or concern
- Strategically identify ways we can make customer success repeatable and solve issues for future customers
What We're Looking For- Eligible to obtain and maintain an active U.S. security clearance
- Minimum 6 years of work experience, with experience in a customer-facing technical program management role in industry, professional services, engagement management or in government
- A technical background (education or professional experience with CS, Economics, Statistics, Engineering)
- Prior experience in logistics or sustainment operations
- A proven track record in B2B, client facing roles and expanding client relationships
- Advanced cross-functional experience and collaborative ability
- Familiarity with enterprise systems (e.g., MAVEN, Advana)
- Ability to travel to and work from Europe for extended periods in support of client onboarding and deployment activities.
- Expert verbal and written communications, with a track record of structured, analytics-driven problem solving
- Willingness to travel at least 50% of the time
Compensation: Gallatin offers competitive compensation commensurate with experience. Actual compensation may vary based on experience, skills, and location. In addition to base salary, we offer a generous equity grant, full healthcare coverage, 401k, unlimited PTO, and the perks of working in a high-caliber, mission-driven environment.
