Job DescriptionBased primarily in Kinston, NC, with travel to Mobile, AL, our future
Engagement Manager will support a portfolio of approximately 60 consultants delivering services in IT, PMO, Production, and Supply Chain.
This is an excellent opportunity to play a key role in supporting major aerospace manufacturing operations.
RESPONSIBILITIES:- Client Management & Relationship, Financial & Contract Management
- Serve as the primary point of contact for the client across the engagement;
- Build and maintain strong relationships with key client stakeholders;
- Understand client needs, expectations, and pain points;
- Anticipate client satisfaction risks and manage escalations;
- Identify opportunities to expand the scope of services;
- Maintain regular communication on progress, risks, issues, and decisions;
- Monitor actuals vs. forecast;
- Ensure accurate and timely invoicing;
- Monitor POs, contracts, extensions, and scope changes;
- Identify and manage gaps between contractual scope and actual delivery;
- Support contract renewals and negotiations.
- Delivery Management
- Ensure end-to-end delivery quality across the teams;
- Monitor team's performance regarding deliverables, contractual commitments, SLAs and KPIs;
- Establish and manage governance routines (weekly progress reports, internal & external meetings);
- Identify and resolve operational issues;
- Anticipate delivery risks and drive corrective action plans;
- Ensure compliance with internal and client processes.
- Team & People Management, Staffing & Capacity Management
- Lead and support the consultants;
- Support recruitment and candidate selection;
- Ensure effective onboarding and ramp-up;
- Conduct regular performance reviews and provide feedback;
- Support employee development and career progression;
- Identify training and skill development needs;
- Address performance, behavioral, and conflict-related situations;
- Maintain employee engagement and retention;
- Anticipate resource needs;
- Identify capacity and skill gaps;
- Coordinate recruiting, internal mobility, and resource allocation;
- Anticipate backfills and transitions;
- Ensure business continuity and adequate coverage.
- Governance, Reporting & Performance
- Establish and maintain management dashboards (SQWAL);
- Prepare and lead progress reviews;
- Track actions, decisions, risks, and opportunities;
- Provide internal and client-facing reporting;
- Drive continuous improvement initiatives.
QualificationsREQUIRED PROFILE:- Previous experience in PMO functions within an industrial environment or similar;
- Proven experience leading and coordinating multidisciplinary teams;
- Strong skills in project planning, monitoring, risk management, and stakeholder coordination;
- Ability to thrive in complex environments and manage multiple projects simultaneously;
- Highly hands-on profile with the ability to engage directly in operational issues and problem-solving;
- Results-oriented mindset with strong execution and decision-making capabilities;
- Experience with manufacturing processes (an asset) and continuous improvement initiatives;
- Excellent communication, interpersonal, and leadership skills;
- Willingness and ability to travel to Mobile, AL;
- Must be legally authorized to work in the United States.
Additional InformationWhy Join Scalian?- Grow your career within a fast-growing international organization and contribute to ambitious, innovative projects;
- Enjoy a collaborative environment that encourages autonomy, initiative, and professional development;
- Benefit from a competitive compensation package and a comprehensive benefits program, including insurance, 401K, paid sick leave, and more;
- Thrive in a stimulating workplace where you can make a direct impact on the company's growth and success.
