Relx Group

Engagement Manager

Relx Group • $104K — $174K *
US-AnywhereRemote in United States
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent experience required.
  • 7+ years of client-facing/consulting experience preferred.
  • Proficiency in Python is a plus.
  • Working knowledge of SaaS and big data solutions (e.g., Hadoop/Impala) is a plus.
  • PMP or similar certification is a plus.
  • Experience in analyzing, identifying, or mitigating fraud is essential.
  • Expert-level relationship-building and time management skills.

Responsibilities

  • Travel up to 30% of the time; valid passport required.
  • Utilize expert consultative skills to solve customer problems and explore options.
  • Communicate fraud risks and mitigation plans to both technical and non-technical stakeholders.
  • Demonstrate proficiency in SQL for effective client issue resolution.
  • Manage complex implementation projects and ensure smooth execution by tracking KPIs and timelines.
  • Create a professional services roadmap to enhance client engagement efforts.
  • Deliver client presentations and performance analysis to high-level clients and senior management.

Benefits

  • Country-specific benefits tailored to employee well-being and happiness.
  • Annual incentive bonus eligibility.
Full Job Description
About the Role:

Engagement Manager: You will work closely with Strategic Account Managers to explore opportunities for further integration of LexisNexis solutions into the clients' operations. You will also present quarterly business reviews (QBRs) to various stakeholders, including executives and business owners, leveraging your expertise as a trusted advisor to maintain a pulse on the customer's needs and objectives.

Responsibilities:
• Must be able to travel up to 30% of the time. Valid passport required.
• Expert-level consultative skills with the ability to collaborate and to explore options and solve customer problems.
• Expert-level ability to use data quality concepts and tools to effectively resolve client issues, while valuing client needs as high priority.
• Ability to clearly communicate fraud risks and mitigation plans to both technical and non-technical stakeholders, often through detailed reports and presentations.
• Working and demonstrate proficiency in SQL
• Expertise in project governance, client delivery, and managing complex implementation projects.
• Strong organizational and multitasking skills to ensure smooth project execution, tracking KPIs, timelines, and resource allocation.
• Expert-level oral and written communication skills; must be able to communicate technical concepts to both technical and non-technical audiences. Must be articulate within the language requirements
• Expert-level ability to deliver client presentations and performance analysis via the telephone and in-person to high-level clients and senior management
• Create a professional services roadmap to plan and drive client engagement efforts
• Proficient with MS Project (and similar tools)
• Expert-level affinity to try new methods and new approaches to problem-solving while demonstrating an intellectual curiosity and inquisitive nature
• Proven research and product skills shown to be effective in obtaining information, as well as the ability to analyze an organization's competitive position and develop a clear and compelling vision of what the organization needs for success in the future will be
• Ability to collaborate with cross-functional teams, such as Strategic Account Managers, fraud analysts, technical consultants and product teams.

Requirements:
• Education: Bachelor's degree or equivalent experience required.
• Proficiency in Python is a plus!
• 7+ years client-facing/consulting experience preferred
• Working knowledge of SaaS and "big data" (e. g. Hadoop/Impala) solutions a plus!
• PMP or similar certification a plus!
• Experience analyzing, identifying, or mitigating fraud.
• Expert-level relationship building skills and the ability to collaborate and interact effectively with internal and external clients
• Expert-level time management skills and strict adherence to timelines, with the ability to operate within a structured approach and to deliver results
• Possesses the ability to prioritize and handle multiple requests concurrently
• Demonstrates ability to work well under pressure, sense of purpose, drive, motivation, able to be coached, competitiveness, curiosity, accountability and integrity
• Coordinates timely implementation of product enhancements and bug fixes with product management team
• Works with the product team to further develop knowledge on particular solutions to enhance the client's experience with LexisNexis Risk Solutions.
• Active participation in product road map discussions as client representative and advocate

U.S. National Base Pay Range: $104,900 - $174,700. Geographic differentials may apply in some locations to better reflect local market rates.Base Pay Range for CO is $104,900 - $174,700. Base Pay Range for IL is $110,100 - $183,500. Base Pay Range for Chicago, IL is $115,400 - $192,200. Base Pay Range for MD is $110,100 - $183,500. Base Pay Range for NY is $115,400 - $192,200. Base Pay Range for New York City is $125,900 - $209,700. Base Pay Range for Rochester, NY is $104,900 - $174,700. Base Pay Range for OH is $99,700 - $166,000. Base Pay Range for NJ is $123,816- $197,784.This job is eligible for an annual incentive bonus.Application deadline is 11/30/2026.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

About Relx Group

RELX Group is a global provider of information-based analytics and decision tools for professional and business customers. The company operates in four market segments: scientific, technical and medical; risk and business analytics; legal; and exhibitions. RELX's products and services include electronic databases, online information services, workflow tools, and print and digital books. The company was founded in 1993 and is headquartered in London, England.
Learn more about Relx Group
Size
33,500 employees
Market Cap
$53.1 billion
Industry
Net Income
$1.2 billion
Founded
2018
5 Year Trend
+1%
Revenue
$7.1 billion
NASDAQ

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