About the role

As an Engagement Manager, you will manage the delivery of contracted professional services to clients to ensure that service level agreements (SLAs) and key performance indicators (KPIs) defined in relevant contracts are met or exceeded. You will serve as the primary customer-facing lead for complex engagements, coordinating cross-functional delivery teams and ensuring successful outcomes from implementation through ongoing optimization and business reviews.

This is an individual contributor role with elevated responsibility. You will lead the engagement from a delivery and relationship standpoint, influence cross-functional partners, and communicate effectively with technical teams and executive stakeholders.

Responsibilities:

• Managing the delivery of contracted services to clients to ensure SLAs and KPIs are met or exceeded.
• Acting as the primary point of contact and "quarterback" for complex customer engagements, including large enterprise accounts.
• Developing and maintaining tight control over engagement scope, schedule, risks, dependencies, and budget.
• Partnering closely with Technical Consultants, Analytics resources, Sales, and other stakeholders to coordinate delivery and resolve issues quickly.
• Building and maintaining strong client relationships and providing day-to-day client advice and support.
• Leading executive-ready customer communications, including presentations, quarterly business reviews (QBRs), and ongoing performance discussions.
• Translating technical and analytical information into clear business outcomes and recommendations for both technical and non-technical audiences.
• Managing escalations and expectation setting, maintaining a calm and confident presence with senior stakeholders.
• Identifying opportunities to expand services, promote capabilities, and support contract renewals or additional business, partnering with Account Managers as needed.
• Supporting post-implementation services such as policy optimization, solution tuning, and business reviews, in addition to implementation delivery.
• Occasionally supporting customer go-lives outside standard business hours (typically rare, based on customer change windows).

Qualifications

Required Qualifications

• Bachelor's degree or equivalent experience.
• Experience managing client-facing engagements in a professional services, implementation, customer success, or technical consulting environment.
• Demonstrated ability to manage complex projects or programs, including scope, schedule, risk, and stakeholder communication.
• Strong customer relationship management skills, including experience presenting to senior or executive stakeholders.
• Excellent written and verbal communication skills, including strong PowerPoint presentation capability.
• Ability to partner effectively across technical and business teams in a matrixed environment.

Preferred Qualifications

• Experience supporting identity, fraud, risk, financial services, or data-driven analytics solutions.
• Experience working with enterprise customers, including long-term engagements and multi-stakeholder programs.
• Comfort operating in technical environments, including exposure to analytics, data concepts, or SQL (nice to have).
• Familiarity with Microsoft tools used heavily in customer delivery environments (Teams, Outlook, PowerPoint, Excel).

U.S. National Base Pay Range: $95,300 - $158,800. Geographic differentials may apply in some locations to better reflect local market rates.Base Pay Range for CO is $95,300 - $158,800. Base Pay Range for IL is $100,100 - $166,800. Base Pay Range for Chicago, IL is $104,800 - $174,700. Base Pay Range for MD is $100,100 - $166,800. Base Pay Range for NY is $104,800 - $174,700. Base Pay Range for New York City is $114,300 - $190,500. Base Pay Range for Rochester, NY is $95,300 - $158,800. Base Pay Range for OH is $90,500 - $150,900. Base Pay Range for NJ is $112,574- $179,826.This job is eligible for an annual incentive bonus.Application deadline is 07/07/2026.
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