You will: • Own customer relationships across the account, from senior government leaders and program offices to analysts and operational users • Build structured user-engagement programs that reach the operators and analysts using Scale's products day-to-day • Work alongside customers to translate operational workflows and mission problems into well-defined AI and agentic workflow use cases • Lead cross-functional teams across engineering, product, operations, security, and government stakeholders to deliver on customer objectives • Plan and execute customer engagement weeks, user testing events, demonstrations, briefings, and other onsite activities • Drive adoption of Scale capabilities in operational environments, incorporating user feedback into product requirements and delivery priorities Must haves: • Active TS/SCI clearance • 5+ years of experience in technical program management, software engineering, systems engineering, product management, technical consulting, or a related technical delivery role • Demonstrated ability to build trust with both senior executives and hands-on operational users • Experience translating complex customer workflows into structured technical or product requirements • Strong technical fluency and the ability to hold credible conversations with engineering and product teams about AI, software systems, data, and agentic workflows • Excellent written and verbal communication skills, including the ability to communicate effectively with senior government leaders • Comfort working extensively inside secure facilities and air-gapped government systems • Willingness to travel 25-50% for onsite engagements, testing events, briefings, and customer meetings We have a diverse team with a variety of skill sets, many have: • Prior military or civilian experience inside a Combatant Command, Numbered Air Force, Air Operations Center, Joint Intelligence Operations Center, or Intelligence Community agency • Experience deploying software into a live operational center or watch floor • Experience writing Product Requirements Documents and translating operator workflows into software requirements • Familiarity with Joint Planning, intelligence, targeting, integrated air and missile defense, modeling and simulation, or related mission areas • Experience supporting formal government test and evaluation events Candidates may align to one or more of the following mission areas depending on background, customer need, and program assignment: 1. Indications & Warning (I&W) - Defense intelligence cycles, warning frameworks, JIOC / watch-floor operations, and multi-INT analysis 2. Dynamic Planning - Combatant Command decision-making, Joint Planning Process, homeland defense, and battle-staff operations 3. Non-Kinetic Effects Integration - Electromagnetic warfare, cyber, space, EMSO, and integration of non-kinetic effects into joint targeting 4. Modeling & Simulation - Constructive simulation, force-on-force analysis, synthetic data, and AI behavior representation 5. Sensor Orchestration - Sensor tasking, collection management, multi-INT strategies, and sensor-to-shooter workflows 6. Dynamic Agentic IAMD Planning - Integrated Air and Missile Defense, weapon-target pairing, threat profiles, ROE, and agentic defensive planning 7. Adversary Test Data Integration - High-side intelligence data sources, government repositories, security approvals, and data integration 8. Agentic RoL Track Trajectory Prediction - Multi-sensor track fusion, state estimation, trajectory prediction, and agentic analysis of real-time track data 9. Object Custody - F2T2EA targeting, target custody, sensor coverage, and partner/subcontractor integration 10. Cross-Domain Solutions (CDS) - Cross-domain data transfer, accreditation, Raise-the-Bar standards, and movement of AI/ML capabilities across security boundaries Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position and may be inclusive of several career levels at Scale; it will be determined during the interview process based on work location and additional factors, including job-related skills, experience, qualifications, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You'll also receive benefits including, but not limited to: comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend. The base salary range for this full-time position in the location of Washington DC is: $166,400-$249,000 USD PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.