Customer Success
• New York, New York • London, England
• In-office
As an Engagement Manager for Agencies, you'll sit at the intersection of strategy and execution, driving growth across your agency partners. Partnering directly with top agencies like Edelman, Golin, Dentsu, and Wpromote, you'll provide strategic consultation, success planning, and targeted support for their end clients. You'll work closely with internal teams across Sales, Product, and Engineering to address agency needs, drive platform adoption, and deliver meaningful outcomes. As a trusted expert guiding agencies through the future of AI search, you'll share best practices and actionable tactics to enhance their clients' AI visibility through the Profound platform.
What you'll do- Serve as the primary point of contact and trusted advisor for marketing, digital, PR, and integrated agencies of all sizes
- Conduct regular strategic business reviews, proactively identifying opportunities and addressing risks
- Deeply understand customer objectives and proactively manage relationships with key stakeholders across their teams and their clients
- Effectively multi-thread customer engagements to mitigate risk from stakeholder turnover
- Collaborate internally with Sales, Product, and Engineering teams to optimize customer implementation and resolve technical challenges
Who you are- At least 3 or more years of experience in agencies working in an account management role or within the marketing department of a top-tier brand
- Excellent communication skills, with the ability to deliver presentations and demonstrations effectively
- Self-motivated and driven, with a passion for building strong customer relationships
- Comfortable diving in head-first in the face of challenges and ambiguity
- Analytical mindset with strong comfort working with numbers
- Able to own a process end to end
- Strong at managing multiple initiatives simultaneously and comfortable juggling priorities
LocationThis is an on-site role based in our NYC office, designed for builders who thrive on speed, iteration, and meaningful impact.
For this role, the expected base salary range is $80,000 to $160,000 before variable compensation (NYC). Profound's total compensation package is designed to be competitive and includes base salary, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location, and will be determined during the interview process. Our recruiting team will share more details about the full compensation package and benefits as you move through hiring.
Note: All official communication from Profound will come from a email address. If you're contacted by anyone using a different domain, please disregard and report it as spam.
