2-5 years of experience in account strategy, management, program management, or customer success, ideally within agency or high-touch SaaS.
Ability to navigate complex organizations and build relationships with varied stakeholders.
Excellent communicator, comfortable facilitating structured business discussions.
Commercial mindset with the ability to identify client needs and growth opportunities.
Strong internal advocacy skills to balance client work with team bandwidth.
Highly organized and adept at managing competing priorities.
Intellectually curious with experience or familiarity in AI and automation tools.
Responsibilities
Act as the strategic lead for a portfolio of clients, enhancing relationships and driving success post-sale.
Translate client goals into clear strategies and communicate requirements to internal teams.
Serve as a trusted advisor, maximizing client utilization of services and platform.
Identify and drive upsell opportunities in collaboration with the sales team.
Monitor account health, proactively identifying risks and resolving issues early.
Develop scalable processes and playbooks for improved account management as the agency grows.
Communicate insights with confidence, both externally and internally.
Stay informed about AI tools and trends, sharing innovative ideas with clients and the team.
Benefits
Fully remote work setup with a focus on your productivity and space.
Ample time off with recognition for local holidays and encouragement to recharge.
Professional growth opportunities within an AI-focused culture, including training and workshops.
Support for attending external conferences and industry events.
Collaborative and feedback-driven culture with an emphasis on clear communication.
Full Job Description
We9re hiring an Engagement Manager to help scale our Growth Agency. This is not your typical account management role - we9re looking for someone who thinks beyond playbooks for someone deeply curious, driven by first-principles thinking, and excited to help define what modern service delivery looks like in the age of AI.
You9ll be the connective tissue between our clients, internal teams, and evolving product offerings - helping clients succeed while shaping how we scale service delivery.
You might be a fit if you...
Have 2-5 years of experience in account strategy, account management, program management, or customer success - ideally in an agency or high-touch SaaS environment.
You know how to navigate complex organizations - building relationships across multiple stakeholders, from day-to-day contacts to executive sponsors.
Are an excellent communicator who is comfortable running structured, high-impact business conversations
Have a commercial mindset - you understand client value, spot growth opportunities, and know how to align solutions with business outcomes.
Can confidently quarterback across internal teams (product, engineering, design) to advocate for your clients while protecting internal bandwidth.
Are highly organized, detail-driven, and great at managing competing priorities.
Thrive in fast-paced, high-ambiguity environments.
Are intellectually curious, and have heavily experimented with or implemented AI and automation tools in your daily work.
What you9ll do
Act as the strategic lead for a portfolio of clients, owning the relationship post-sale and driving long-term success.
Deeply understand and translate client goals and feedback into a clear strategy, communicating any product or delivery requirements to our internal teams.
Serve as a trusted advisor, helping clients get the most out of our services and platform.
Identify upsell and expansion opportunities, and partner with sales to drive growth.
Maintain a clear pulse on account health across your portfolio - identifying risks early, understanding their root cause, and driving a resolution before they escalate
Develop scalable processes and playbooks to improve how we manage accounts as we grow.
Communicate with clarity and confidence in both internal and external settings.
Stay curious and informed about new tools, trends, and use cases in AI and automation - and bring those insights to our team and clients.
Bonus points if...
You9ve worked in a high-touch agency or consulting environment.
You9re familiar with B2B SaaS or technical service delivery.
You9ve built processes or systems to improve client engagement and retention.
You9ve spent countless hours with tools like Claude & ChatGPT.
Perks:
Fully Remote Work
Work from anywhere-your productivity, your space!
We help set up your work environment to enable your best work.
Minimal meetings and async communication for deep focus
Ample Time Off
Enablement for you to recognize your countries holidays
We encourage you to take the time you need to recharge!
Professional Growth
We9re an AI forward culture and work environment - Learn all things AI!
Access to training, workshops & mentorship programs
Support for external conferences & industry events
Collaborative Culture
Open communication & feedback-driven environment.
Clear, concise communication is key to our success.
Work Visa: Applicants must have legal authorization to work in the country of residence. We are not able to provide employment visa sponsorship at this time.
