Engagement Associate

Sana Labs AB

$80K — $95K *
Education, Government & Non-Profit
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Experience in customer success or engagement roles with a focus on learning solutions.
  • Demonstrated ability to adapt and thrive in fast-paced, entrepreneurial environments.
  • Strong problem-solving skills with a proactive approach to finding creative solutions.
  • Experience collaborating with diverse teams and stakeholders.
  • Passion for global business development and improving learning methodologies.

Responsibilities

  • Collaborate with companies to troubleshoot and implement customized learning solutions.
  • Measure the impact of learning initiatives and adapt strategies accordingly.
  • Contribute to the development of customer success and solution engineering frameworks.
  • Engage with cross-functional teams to drive adoption of Sana's offerings.
  • Continuously identify opportunities for improvement in learning processes.

Benefits

  • Opportunity to shape the future of AI alongside experts from notable tech companies.
  • Support for rapid professional development through mentorship and feedback.
  • Collaborative work environment with international colleagues across multiple locations.
Full Job Description
About the Role

We believe that everything starts with learning. And that by changing the way the world learns, we can change the world for the better. If that's a mission that excites you, you'll be in great company at Sana. Join our NYC team as an Engagement Associate and work alongside a team of highly motivated people from previous workplaces such as Google AI, Spotify, BCG, and McKinsey. Our Impact team is known for its adaptability, entrepreneurial spirit, and relentless pursuit of excellence, embodying our core belief that learning is the foundation of all meaningful change.

In the Impact team, we work very closely with the companies who choose Sana. Together we problem solve, design solutions and implement them to drive change. Ultimately we measure ourselves through the impact we achieve through rolling out and adopting Sana. Our challenges are to continually learn and adapt to meet the unique needs of each company and team, and implement the creative solutions that make us proud of what we have achieved. While doing so we define what the future Sana's customer success, solution engineering and deployments teams will look like. By scaling this team, we create a significant impact on how people learn, across every industry, and across the globe.

What will help you thrive
  • Are naturally curious, always seeking to learn, and view every challenge as a growth opportunity.
  • Possess grit and determination, allowing you to weather setbacks and persist towards your goals.
  • Are driven by excellence, striving for greatness in everything you do.
  • Embody humbleness, always ready to learn from others and unafraid to admit when you're wrong.
  • Are deeply committed to our mission of changing the way the world learns, and have a genuine passion for global business development.
  • Possess an entrepreneurial spirit, with the mindset of a founder and the readiness to build our customer success team.
  • Are impact-driven, motivated to make a difference and continuously push the limits of what's possible.


What we offer
  • Help shape AI's future alongside brilliant minds from Google, Apple, Spotify, Notion, Slack, Databricks, and BCG.
  • Competitive salary complemented with a competitive RSU program.
  • Swift professional growth in an evolving environment, supported by a culture of continuous feedback and mentorship from senior leaders.
  • Work with talented teammates across 5+ countries, and global customers, from our beautiful office in Stockholm, London and New York.

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