Career Area:
Product Support

Job Description:

EPD is looking for an Energy Operations Center Manager to lead a team of energy analysts who work in the 24x7 Network Operations Center.

Specifically, this role will lead, monitor, manage, and dispatch client assets during grid peak conditions, energy market events and other weather-related events.

Additional Info:
• This position is located in Kennett Square, PA
• Domestic travel up to 25% is required.
• Domestic relocation assistance is offered.
• Visa sponsorship is not offered for this position.
• This position requires working onsite five days a week.

This is a 1st shift role but may have some on call / coverage responsibilities due to their team working 24/7.

What You Will Do:
• Create and execute client-specific SOPs/MOPs with precision, ensuring compliance with site-specific communication and deployment protocols
• Interface directly with customers, partners, and markets; Coordinate asset availability and site schedules with customers as needed.
• Generate reports for internal and external use, such as late electrical meters that are not reporting to the main servers and load profile and estimated savings reports.
• Troubleshoot software application and server issues to maintain system integrity and uptime.
• Respond to customer inquiries and asset alarms with urgency; dispatched technicians and maintained clear communication via phone and email.
• Monitor and report on system activities and provided relevant information to management as needed.
• Maintain a pulse on the regional electric markets in real-time
• Identify key market rule changes in PJM, ISO-NE, MISO, ERCOT and summaries and report changes to management
• Identify and report on utility and state programs applicable for the business

What you will have:

Customer Focus: Working knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Communicates the importance of customer needs/expectations and commits to resolving them.
• Researches and verifies customer needs and expectations.
• Solicits customer satisfaction feedback and acts on improvement opportunities.
• Helps link organizational objectives to customer needs and expectations.
• Meets regularly with customers to understand their wants, needs and expectations.

Service Excellence: Working knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
• Provides a quality of service that customers describe as excellent.
• Resolves common customer problems.
• Responds to unexpected customer requests with a sense of urgency and positive action.
• Provides direct service to internal or external customers.
• Documents customer complaints in a timely manner.

Decision Making and Critical Thinking: Extensive knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Differentiates assumptions, perspectives, and historical frameworks.
• Evaluates past decisions for insights to improve decision-making process.
• Assesses and validates decision options and points and predicts their potential impact.
• Advises others in analyzing and synthesizing relevant data and assessing alternatives.
• Uses effective decision-making approaches such as consultative, command, or consensus.
• Ensures that assumptions and received wisdom are objectively analyzed in decisions.

Effective Communications: Working knowledge and understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Delivers helpful feedback that focuses on behaviors without offending the recipient.
• Listens to feedback without defensiveness and uses it for own communication effectiveness.
• Makes oral presentations and writes reports needed for own work.
• Avoids technical jargon when inappropriate.
• Looks for and considers non-verbal cues from individuals and groups.

Top candidates will have:
• Bachelor's degree in Energy Management, Energy Business Administration, or related field.
• Experience in energy markets
• Experience in Operations

This posting will come down at 11:59 PM CDT on 6/08/2026

Summary Pay Range:

$128,470.00 - $192,710.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement

* These benefits also apply to part-time employees

This position requires working onsite five days a week.

Relocation is available for this position.

Visa Sponsorship is not available for this position.

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Not ready to apply? Join our Talent Community.