Job Posting Title:
Endpoint Engineer Senior

Requisition Number:


Department Name:
Manager, Endpoint Operations

Work Location:
UK Chandler Hospital, Pavilion H

Grade Level:
7

Type of Position:
Regular

Position Time Status:
Full time

Equivalency Link

https://hr.uky.edu/employment/working-uk/equivalencies

Shift:
Days (United States of America)

Job Description:
Job Summary

Responsible for providing advanced technical support and managing field service operations to ensure reliable end-user technology and infrastructure. Provides Tier 2/3 support, executes complex installations, upgrades, and lifecycle management. Mentors junior staff, contributes to knowledge documentation, and collaborates with cross-functional teams to drive service quality and efficiency.

Essential Functions
• Provides Tier 2/3 support for escalated incidents across hardware, software, and networks.
• Executes deployment, upgrade, and refresh projects in accordance with IT standards.
• Installs and maintains complex end-user devices, peripherals, and specialized equipment.
• Troubleshoots and resolves recurring/systemic issues, escalating to vendors as necessary.
• Documents technical procedures, solutions, and contributes to the knowledge base.
• Mentors and trains junior staff to enhance team skills and outcomes.
• Collaborates with cross-functional teams and vendors to support integrated systems.
• Recommends process and service improvements for efficiency and reliability.
• Performs other duties as assigned.

Education Requirement: Bachelor's degree

Experience Requirement: 5+ years of experience

An equivalent combination of education and experience may be considered. All experience must be paid and in the same related field. Part-time and PRN experience will be prorated based on hours worked per week. Volunteer work and internships for academic credit are not counted.

Certifications & Licensures: Windows 10 or Microsoft 365 Certified

Working Conditions

A. Lifting, pushing, and/or pulling objects up to 50lbs: 2. Occasional (< 10% of the time)

B. Lifting, pushing, and/or pulling objects over 50lbs: 1. Never

C. Standing or walking with objects up to 10lbs: 2. Occasional (< 10% of the time)

D. Standing or walking with objects up to 25lbs: 1. Never

E. Sitting at computer workstation for extended periods: 4. Regular (> 50% of the time)

F. Risk of back injury from moving, lifting or positioning patients, equipment, or materials: 1. Never

G. Repetitive motion: 3. Intermittent (10% - 50% of the time)

H. Working at heights above 4 feet: 1. Never

I. Working in confined spaces: 1. Never

J. Risk of injuries from use of equipment on the job: 1. Never

K. Job-related travel: 2. Occasional (< 10% of the time)

L. Loud noises: 1. Never

M. Temperature extremes: 1. Never

N. Hazardous chemicals and fumes including waste: 1. Never

O. Radiation: 1. Never

P. Burns: 1. Never

Q. Cuts/Punctures: 1. Never

R. Bloodborne/airborne pathogens: 1. Never

S. Recombinant DNA or viral vectors: 1. Never

T. Combative/violent people: 1. Never

U. Animal handling (including carcasses): 1. Never

V. Please specify other(s) and amount of exposure (i.e. Occasional, Intermittent or Regular): N/A

Physical Demands

This position requires regular sitting at a computer workstation for extended periods of time; performing tasks with intermittent repetitive motion (such as typing); and occasionally standing or walking with objects weighing up to 10 pounds, as well as lifting, pushing, and/or pulling objects weighing up to 50 pounds.