Summary

Spire is seeking an Endpoint Conferencing Engineer to design, operate, and continuously improve the enterprise audio-visual (AV) and collaboration environment. This role delivers a reliable, intuitive, and executive-ready Microsoft Teams Rooms (MTR) and video conferencing experience across offices, conference rooms, and live event spaces.

This is a hands-on engineering role that blends deep AV technical expertise with a strong customer-first mindset. The successful candidate partners closely with IT, Facilities, Security, and Mobility teams to deliver a consistent, high-quality collaboration experience that supports productivity, safety, and business outcomes across the organization.

Duties and Responsibilities
• Engineer, standardize, and support enterprise collaboration environments, including Microsoft Teams Rooms, room AV systems, and mobile collaboration endpoints across a distributed footprint.
• Design, deploy, and maintain AV conferencing systems (cameras, microphones, DSPs, displays, control platforms, and room automation) emphasizing reliability, repeatability, and supportability.
• Provide technical ownership for mobility endpoints (iOS/iPadOS and related platforms), ensuring collaboration and voice devices are secure, well managed, and operationally reliable.
• Serve as Tier 3 escalation for complex AV and mobility incidents, performing cross domain troubleshooting (network, device, platform, carrier) and driving prevention of repeat issues.
• Partner with Network, Facilities, Security, and Mobility teams on architecture decisions supporting new builds, renovations, acquisitions, cellular coverage, and collaboration technology refreshes.
• Administer and optimize mobile device management (MDM/UEM) policies, enrollment processes, OS update strategies, and configuration standards.
• Monitor service health across AV rooms and mobile endpoints, including firmware and OS compliance, performance trends, call quality, and recurring failure patterns; drive root cause analysis and long term remediation.
• Support carrier related technical initiatives, including voice quality investigations, Wi Fi calling behavior, emergency calling requirements, and post deployment validation of cellular services and boosters.
• Plan and support executive meetings, live events, and other high visibility sessions, providing calm technical leadership and a high confidence user experience.
• Manage endpoint and AV lifecycle activities, including staging, deployment, inventory management, refresh planning, and responsible decommissioning or recycling.
• Develop and maintain technical documentation (standards, SOPs, diagrams, and knowledge articles) and enable Tier 1 and Tier 2 teams through training, playbooks, and mentorship.
• Evaluate emerging AV, UC, and mobility technologies and recommend standards, automation, and process improvements.

Essential Characteristics
• Customer First Mindset: Delivers empathetic, professional, and clear support focused on exceptional employee experience.
• Collaborative Team Player: Works effectively with peers, cross functional partners, and leadership.
• Mentor & Knowledge Sharer: Actively coaches Tier 1 and Tier 2 teams through training and documentation.
• Calm Under Pressure: Maintains composure during executive meetings, live events, and service impacting incidents.
• Strong Communicator: Explains technical concepts clearly to technical and non technical audiences.
• Problem Solver & Analyst: Uses structured troubleshooting and data analysis to identify root causes and deliver sustainable solutions.
• Adaptable & Growth Oriented: Thrives in a fast moving environment and embraces evolving technologies.
• Organized & Detail Driven: Manages multiple initiatives with strong attention to detail and follow through.
• Self Motivated & Resourceful: Takes initiative and works independently when needed.

Supervisory Responsibilities
• N/A

Required Education (certifications, licenses)

• Associate or bachelor's degree in Computer Science, Information Technology, Engineering, or a related field preferred, or equivalent hands-on experience in AV, UC, or IT systems engineering.
• Non-degreed candidates with strong certifications and demonstrated experience are encouraged to apply.

Certificates, Licenses, Registrations

• Microsoft Teams Rooms (MTR) Certification
• Cisco CCNA
• AVIXA CTS-D
• Extron AV Associate
• Q-SYS Level 2
• Biamp Tesira (Forte / Server) Training
• Audinate Level 2
• Crestron DMC-D-4K
• SAFe Certification(s)

Required knowledge, skill and abilities

• Five (5) or more years supporting enterprise video conferencing solutions, preferably Microsoft Teams Rooms.
• Five (5) or more years providing IT support in a corporate or enterprise environment.

• Hands-on experience with AV control systems and components, including:

• Audio DSPs (e.g., Biamp, Poly/Plantronics, ClearOne)
• Control and switching platforms (e.g., Crestron, Extron)

• Working knowledge of acoustics, including room tuning, speech clarity, and echo/noise mitigation.
• Strong understanding of networking fundamentals, including Wi-Fi, DNS, DHCP, VLANs, VPNs, and QoS.
• Experience delivering AV solutions for new office builds, renovations, and standardization programs.
• Ability to create clear technical documentation and diagrams using tools such as Visio, Word, and PDF.
• Experience managing AV systems and equipment at enterprise scale.

Physical demands, environment and schedule

• Hybrid work environment consisting of remote work and shared open office space.
• Primary work during standard business hours with occasional off-hours support for critical incidents, implementations, and live events.
• Occasional travel between core office locations (St. Louis, MO and Birmingham, AL).
• Participation in on-call rotation as needed to support enterprise AV conferencing and mobility services.

Posting Requirements

The above posting description is intended to describe the general nature of the level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. To perform this job successfully, an individual must be able to perform each duty and responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Req ID: 11660