End User Services Supervisor - IT

Electric Boats$75K — $95K *
Aerospace & Defense
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • High School Diploma or equivalent
  • 4+ years’ experience in Design/Engineering, Digital Transformation or IT
  • Experience with end user support
  • Knowledge of Service Now Ticketing Process
  • Familiarity with Microsoft Office Products
  • Active Secret security clearance required

Responsibilities

  • Supervise EBIT teams, including DARTS, at Groton Shipyard
  • Interact with EBIT for smooth customer experience
  • Lead DARTS team in collaboration with various departments
  • Drive continuous improvement of tools based on operational feedback
  • Develop and empower DARTS Program Reps
  • Available onsite at Groton Shipyard 5 days a week

Benefits

  • Professional development opportunities
  • Collaborative work environment with various engineering teams
  • Exposure to cutting-edge digital shipbuilding tools
  • Ability to influence operations through continuous improvement practices
  • Supportive leadership culture focused on empowerment
Full Job Description
Overview

General Dynamics Electric Boat Information Techology Department (D604) is searching for a highly motivated individual to supervise several EBIT teams to include the Deck plate Assistance and Real Time Support (DARTS) team, responsible for supporting the use of digital shipbuilding tools and processes at the deck plate.

 

Primary Responsibilities:

  • Supervise several EBIT teams to include the Deck Plate Assistance and Real time support (DARTS) team, responsible for supporting the use of digital shipbuilding tools and processes at the deck plate throughout Operations at Groton Shipyard. 
  • Continuous interaction with EBIT (Tech Stop & SE Org) to ensure a smooth customer experience
  • Leading the DARTS team in collaboration with Shipbuilders, Deck Plate Engineering, Planning, Construction Readiness, IT, etc. to support Operations
  • Ensuring continuous improvement of deployed tools or capabilities through a dedicated feedback loop from Operations
  • Professional development and empowerment of the Quonset Point DARTS Program Reps
  • This Supervisory position is located at Groton Shipyard and will require availability onsite 5 days a week

The successful candidate will have excellent project management and communication skills.  They will also have a high-level understanding of Electric Boat construction processes and be able to think strategically while acting tactically to execute multiple projects concurrently.  This leader must be skilled at problem identification, investigation, and resolution of tasking through completion.

Qualifications

Required:

  • High School Diploma or equivalent 
  • 4+ years’ experience in Design/Engineering, Digital Transformation or Information Technology
  • Experience with end user support
  • Working knowledge with Service Now Ticketing Process
  • Working knowledge with Microsoft Office Products
  • Active Secret security clearance is required

Preferred:

  • Associate’s degree in engineering or information technology
  • Familiar with Power BI
  • 8 or more years’ experience in Design/Engineering, Digital Transformation or Information Technology
  • 2 or more years in a Supervisory role
  • EB Business System Processes
Skills
  • PC Hardware Lifecycle Management
  • Time Management
  • Ability to develop and support Processes
  • Leadership daily to support business objectives
  • Management skills with Vendors and end users
  • Ability to identify problems and lead to solutions
  • Customer service
Physical QualificationsColor Vision, Kneeling, Light Lifting Environmental AttributesDusty, Inside, Noise, Outside

About Electric Boats

General Dynamics Electric Boat Careers

There has never been a better time to join the global team of General Dynamics Electric Boat professionals—a leading force in the defense industry known for innovation and quality.

Work You’ll Do

Join General Dynamics Electric Boat's market-leading team to help advance the future of submarine and naval capabilities for the United States and its allies. Transform defense strategies and contribute to national security with the best minds at General Dynamics Electric Boat. This company stands at the forefront of technology, industry expertise, and digital innovation. Lead from a unique position in the marketplace, leveraging deep industry knowledge and cutting-edge technology. Work with a global team of business and technology advisors to help navigate complex engineering challenges and deliver superior results. Collaborate with dedicated professionals who are experts in their fields – a community that fosters leadership, diversity, and professional growth.

Introducing the General Dynamics Electric Boat Professional Development Programs

The team is building a market-leading professional development program to help employees master their career paths within the defense industry.

Do Innovative Work

Join a group renowned for its commitment to quality and innovation—dedicated professionals working at the intersection of technology, industry expertise, and digital innovation.

Drive Innovative Solutions

Deliver targeted solutions through a depth and breadth of engineering experience and innovation that’s second to none.

Be Part of a Great Team

Engage in wide-ranging projects utilizing cutting-edge technology and harness the unparalleled capabilities, global scale, and joint solution development of a powerhouse team.

Future-proof Your Career

Advance as far as your ambition takes you with near-limitless opportunities to grow your career with unmatched training, development, and certification support.

Explore

Discover how General Dynamics Electric Boat is leading the way towards modernizing defense technology and enhancing global security.

The General Dynamics Electric Boat Edge

The combined service capabilities, global scale, and joint solution development help clients and governments overcome challenges and lead advancements in their sectors. Clients and partners globally look to General Dynamics Electric Boat for new strategies and robust solutions to drive innovation and leadership in the defense sector. Bringing together dedicated professionals, General Dynamics Electric Boat empowers teams to thrive in an era of complex technological challenges.

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Join the Team

Search open positions that match your skills and interests. General Dynamics Electric Boat looks for passionate, curious, creative, and solution-driven team players. SEARCH GENERAL DYNAMICS ELECTRIC BOAT JOBS

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