Qualifications

• 7+ years of experience in desktop or end-user IT support, preferably in a distributed environment.
• Proficiency with Windows OS, Microsoft 365, Active Directory, and troubleshooting.
• Familiarity with basic networking concepts (TCP/IP, DNS, DHCP).
• Experience managing IT inventory and hardware lifecycle.
• Strong communication, customer service, and organizational skills.
• Ability to work independently and interact with users at all levels.
• Comfortable in both office and manufacturing environments.

Responsibilities

• Lead onsite IT support at the Danboro, PA facility for manufacturing and corporate users.
• Provide hands-on desktop support for computers, mobile devices, and related issues.
• Maintain and support manufacturing-specific IT equipment and interfaces.
• Manage IT asset lifecycle including procurement and disposal across divisions.
• Coordinate shipments and transfers of IT assets between locations.
• Support video conferencing and AV systems in hybrid meeting spaces.
• Collaborate on local network equipment and server support with corporate infrastructure.

Benefits

• Opportunity to work in both corporate and manufacturing settings.
• Complex role involving diverse IT tasks from support to project participation.
• Potential for professional development through enterprise-level tech implementations.
• Resources and support for maintaining cutting-edge AV and conferencing technologies.
• Exposure to multiple IT facets, including inventory management and compliance.