Job Title:

End User Engineer / DSAR & Privacy Co-Ordinator Hybrid

FLSA Status:

Exempt/non-exempt

Report To:

Group Manager End User Services / Data Protection Officer

Schedule:

Full-time

Effective:

June 2026

Salary:

$78,000 - $115,000

Location:

Lynnwood, WA for Home Office

About the Role
The role is explicitly allocated at 70% End User Engineering and 30% DSAR & Privacy coordination.

This End User Engineer role directly impacts the day-to-day experience of every Zumiez employee-from store associates to corporate teams. By combining engineering, automation, and user support, the End User Engineer ensures technology is not a blocker but an enabler of the brand's culture, agility, and customer experience. The End User Engineer is responsible for designing, implementing, and supporting the technology experience for Zumiez end users across stores, distribution centers, and the home office. This role bridges Service Desk operations and platform engineering by owning endpoint systems, automation, and user-facing infrastructure to deliver a scalable, reliable, and modern workplace experience. This position plays a critical role in enabling productivity across retail stores, corporate employees, and distribution operations through continuous improvement of endpoint management, identity services, and support tooling.

The DSAR Coordinator is responsible for managing the end-to-end lifecycle of Data Subject Access Requests (DSARs) in compliance with applicable U.S. state privacy laws and Canadian privacy legislation. The DSAR portion of the role serves as both an operational responsibility and a strategic engineering objective: while continuing to fulfill DSAR obligations, the role is expected to learn the DSAR lifecycle end-to-end and then design and build an automated, scalable process. While serves as the central point of contact for all consumer privacy requests, ensuring timely responses within applicable regulatory deadlines across U.S. and Canadian jurisdictions, while coordinating with internal teams and an external privacy advisory partner to fulfill obligations accurately and completely

Key Responsibilities Engineering (70%)

Endpoint Engineering & Management

• Design, implement, and maintain endpoint management platforms (e.g., Intune, JAMF, device lifecycle tooling)
• Standardize device configurations, security baselines, and deployment processes
• Support OS lifecycle management, patching, and compliance enforcement

User Experience & Service Enablement

• Partner with Service Desk to resolve complex Tier 2/3 end user issues
• Improve end user experience through proactive monitoring and issue prevention
• Define and maintain end-user technology standards (hardware, software, access)

Automation & Tooling

• Identify opportunities to automate repetitive support tasks and workflows
• Build and maintain automation solutions (e.g., Power Automate, scripting, integrations)
• Improve operational efficiency across onboarding, offboarding, and service requests

Identity & Access Support

• Support identity and access management processes across platforms (e.g., Entra ID)
• Assist with access provisioning, troubleshooting, and governance alignment

Platform Ownership & Integration

• Own and support key end-user platforms and integrations (e.g., M365, endpoint tools, email routing)
• Collaborate with infrastructure, security, and application teams on cross-platform initiatives

Project Delivery

• Lead or contribute to IT initiatives such as endpoint modernization, store onboarding, and platform enhancements
• Deliver solutions with a focus on scalability, automation, and long-term maintainability

Key Responsibilities DSAR (30%)

DSAR Intake & Management

• Manage incoming DSARs through the OneTrust platform, including monitoring the webform queue, overseeing the automated identity verification workflow, and ensuring requests are correctly categorized and routed upon intake.
• Authenticate requestors in accordance with applicable identity verification requirements.
• Maintain an accurate, up-to-date request tracker to monitor status, deadlines, and outcomes.
• Serve as the internal point of contact for OneTrust configuration questions related to the DSAR webform and verification processes.

SLA Compliance & Coordination

• Own the SLA calendar for all active requests, ensuring responses are delivered within the applicable statutory deadline - 45 days for U.S. requests, 30 days for Canadian requests.
• Proactively escalate at-risk requests to prevent SLA breaches.
• Coordinate data collection and fulfillment tasks delegated to cross-functional teams (IT, Engineering, Marketing, HR, Digital, Customer Support, etc.), including assigning tasks, setting internal deadlines, following up on outstanding items, and escalating to managers when teams are unresponsive.
• Follow up persistently with internal stakeholders to keep requests on track without direct authority over those teams.

Data Extraction & Response Fulfillment

• Conduct portions of data extraction and collation directly, depending on system access and request type.
• Review and package personal information for delivery to requestors in a clear, accessible format.
• Apply appropriate redactions and exemptions before disclosure, in line with legal guidance.

Process & Documentation

• Maintain standard operating procedures for DSAR handling across all request types: Access, Deletion, Update/Correction, Opt-Out of Sale, Limit Use and Disclosure of Sensitive Personal Information, and Appeal.
• Maintain and optimize OneTrust workflow configurations to support efficient request routing and SLA tracking.
• Participate in quarterly review meetings with Zumiez's external privacy advisory partner (Protiviti) to implement any updates to webform configurations or OneTrust workflows driven by regulatory changes.
• Document decisions, extensions, and denials with clear rationale for audit purposes.
• Learning about the full DSAR lifecycle and requirements
• Design and build an automated DSAR process
• Transition from manual fulfillment to scalable automation while continuing to fulfill requests

Reporting & Metric

• Produce regular reports on DSAR volumes, SLA performance, and trends for the Privacy Manager.
• Flag patterns that may indicate broader data governance issues.

Core Competencies

Technical

• Endpoint management (Intune, JAMF, or equivalent)
• Microsoft 365 ecosystem (Exchange, Teams, SharePoint)
• Identity platforms (Entra ID / Okta)
• Automation and scripting (PowerShell, Power Automate, APIs)
• Cross-domain troubleshooting (endpoint, SaaS, identity)

Operational

• ITIL-aligned service delivery (incident, request, problem management)
• Ability to operate between support and engineering functions
• Documentation, standardization, and process improvement

Collaboration

• Strong cross-functional partnership (Service Desk, Security, Infrastructure, Vendors)
• Clear communication across technical and non-technical audiences
• Influence without authority

Growth Mindset

• Continuous improvement and intellectual curiosity
• Bias toward automation and systemization
• Focus on scalable, repeatable solutions

Development Focus

Advancing from execution-oriented engineering to system design and architecture ownership, including increased ownership of automation, platform design participation, and development of scalable engineering patterns.

What Success Looks Like

• Reduction in repetitive Service Desk tickets via automation (EUE)
• Endpoint compliance and patching success rates (EUE)
• Improved device deployment timelines across stores and corporate (EUE)
• Reduction in manual provisioning and operational effort (EUE)
• Positive user experience outcomes are reflected in support quality and satisfaction metrics (EUE)
• 100% of DSARs responded to within the applicable statutory deadline and with audit-ready documentation (D)
• Internal stakeholders consistently meet delegated fulfillment deadlines (D)
• Average DSAR cycle time improves over time (D)
• Transition from manual fulfillment to scalable automation while continuing to fulfill requests D)

Preferred Qualifications & Experience

• Humble, curious, and a voracious learner with a growth mindset
• Forward thinking, creative, collaborative and positive
• Ability to handle challenging and ambiguous situations with patience and professionalism
• Demonstrated ability to solve problems and build solutions utilizing technologies mentioned above
• Commitment to providing world class customer service.
• Bachelor's degree in information technology, Computer Science, Engineering or related field
• Proficient with the following technologies:
• Windows and Mac OS operating systems
• M365 apps including Power BI and Power Automate
• End user hardware and software including peripherals common to the retail environment (barcode scanners, receipt printers, etc.)

• Structure Query Language and reporting tools such as Excel, Power BI, etc.
  Equivalent transferable experience in privacy, compliance, legal operations, data governance, or detail-oriented coordination / operations work
• General awareness of consumer privacy rights across U.S. states and Canada
• Comfortable learning and operating OneTrust or similar privacy workflow platforms
• High attention to detail and discretion when handling personal data
• Hands-on experience with OneTrust, SQL, CIPP/US, or exposure to GDPR / VCDPA is a plus

Physical Demands and Work Environment

• Ability to sit at a workstation in an office environment for extended periods of time and work on a PC without limitations.
• Ability to move about, sit, bend, and squat in an office environment to access files and gather information.

Benefits

• Salary Range: Enter range amount per year
• Medical, Dental, & Vision Insurance, following an initial wait period
• Matched 401k after meeting qualifications
• Paid Parental Leave
• Sick Time Eligible
• Life Insurance
• Paid Vacation
• Bonus Potential
• Stock Purchase Program
• Open, casual, pet-friendly office environment
• Employee Discount on Zumiez product
• On-site skate park, on-site cafeteria