Job Description:
As anEnd User Computing Operations Manager 6chnical leader:
You are:
A Proactive leader who can develop and manage enterprise-wise desktop engineering, video conference and mobile device management programs. You are a Self-motivated individual who thrive on design and implementation of cutting-edge solution, and you deliver with precision. You see opportunities where others see challenges.
You will:
- Lead the program management activities related to the Desktop, Videoconference and Mobile device management program
- As a technical manager, lead subject matter experts in Windows OS, M365 Intune and any remote desktop support tools and technologies
- Drive forecasting short-term and long-term desktop/laptop equipment needs for global end users and work with business and finance to schedule refresh.
- Responsible for global end user device life cycle management, including deploying new users, refreshing of device and recovery of assets from departing employees, ultimately taking ownership of end-to-end lifecycle of Pitney Bowes assets
- Responsible for desktop engineering, testing and defining standard equipment bundles and implementation which meets PB security compliance requirements
- As technical lead, develop runbooks, how-to guides, leverage automation framework to improve process and troubleshooting.
- Lead vulnerability remediation on mobile device OS and software including vulnerability remediation governance, execution, reporting for all mobile devices
- Lead end user testing for any new desktop solution, UAT testing and technical documentation along with SOPs for operational support.
- Responsible for collaborating with Pitney Bowes IT Teams, vendors as well as HR, Finance to drive continuous improvement of user experience
- Responsible for building a Global EUC Process, Procedures, define performance metrics and reporting to drive continuous improvement.
- Guide and mentor L1 and L2 desktop support analyst with investigation and remediation of end user incidents.
- Deep understanding of Azure cloud deployments and Infrastructure knowledge
- An analytical mind able to see
the complexities of procedures and regulations
- Excellent communication skills
- Problem solving skills and ability to work under pressure to enforce policies and reduce risk, they need the ability to persuade others to adhere to standards.
Your Background:
As a EUC Operations Manager , you have:
- BS degree in Computer Science or related field
- 15+ years of IT experience and 10+ years of leading EUC Technical or manager
- Extensive documentation skills with Excel, PowerPoint and ticketing systems
- Experience in leading a Global desktop engineering and support team
- Experience design and deploying Desktop solutions via Zero Touch
/ Autopilot
- Knowledgeable and experienced in Azure and AWs cloud computing
- Jira and Confluence
- Extensive knowledge of vendor security updates
- Experience in using tools 6CCM, Intune, Qualys, Intune, JAMF, Splunk
- Linux, Windows Desktop, Windows Server, Mac, Android and iOS
- Experience in troubleshooting desktop applications
Technical Skill Set:
- End User Computing Technologies
- Desktop Engineering
- Service Desk
- SCCM
- Intune
- M365
- Workstation Patch management tools
- Vulnerability Management & tools
- Incident, Work Order & Change management (ITSM)
- Asset Management and tools
Preferred Certifications
- Microsoft Security, Compliance, and Identity Fundamentals
- Microsoft Azure Fundamentals
- Microsoft Certified Professional
- Certification in ISC2
Compensation:
104,000.00 - 130,000.00 Per Year (Salary)
We will:
6 Provide the opportunity to grow and develop your career
6 Offer an inclusive environment that encourages diverse perspectives and ideas
6 Deliver challenging and unique opportunities to contribute to the success of a transforming organization
6 Offer comprehensive benefits globally(PB Live Well)
