Cognizant is seeking an End User Support Manager for a full-time opportunity, working out of our client's office in Santa Clara, CA.
Qualified applicants must be authorized to work in the US. Cognizant will not offer visa sponsorship now nor any time in the future.
The
End User Computing (EUC) Manager will lead and oversee Deskside and Field Services operations across the organization. This role is responsible for delivering high-quality end-user support services, ensuring seamless device lifecycle management, and driving operational excellence across both remote and on-site support environments. The ideal candidate will bring strong technical expertise, proven leadership capabilities, and a customer-first mindset, with hands-on knowledge of modern endpoint management and enterprise tools.
- Key Responsibilities:
- Lead and manage EUC operations, including deskside support, field services, and Tech Lounge activities, ensuring consistent and high-quality end-user experience.
- Oversee end-user support across multiple channels (phone, email, remote tools, and in-person), ensuring SLA adherence and user satisfaction.
- Drive efficient user onboarding processes, including account provisioning, device setup, and software deployment.
- Manage enterprise endpoint ecosystem, including deployment and administration of devices using MDM platforms such as Jamf and Microsoft Intune
- Ensure effective troubleshooting and resolution of endpoint issues related to configuration, connectivity, and security compliance.
- Oversee support for workplace infrastructure, including printers, AV systems, and conference room technologies.
- Govern endpoint lifecycle management, including imaging (PXE, Autopilot, Mac imaging), patching, upgrades, and asset refresh programs.
- Provide oversight on tools such as SCCM and Intune for software distribution, patch management, and device compliance.
- Collaborate with cross-functional IT teams to resolve escalations and drive continuous service improvements.
- Ensure accurate documentation of incidents, resolutions, and knowledge articles within the ticketing system (e.g., ServiceNow)
- Drive IT Asset Management (ITAM) practices, ensuring full lifecycle tracking from procurement to retirement.
- Maintain data integrity of CMDB, ensuring accurate and up-to-date configuration and asset records.
- Enforce adherence to organizational policies, security standards, and audit requirements.
- Manage on-call rotations and ensure availability of after-hours support coverage.
Key Skills & Expertise:- Strong experience in EUC/Deskside/Field Services management.
- Expertise in MDM tools (Jamf, Intune) and endpoint management (SCCM, Intune)
- Solid understanding of device imaging and deployment technologies (PXE, Autopilot, Mac imaging).
- Hands-on experience in AV support and workplace technology management.
- Strong knowledge of ITIL processes, ServiceNow, and ITAM/CMDB best practices.
- Excellent stakeholder management, communication, and team leadership skills.
The base salary range for this role is between $99,000 and $115,000 depending on skills and qualifications of the candidate, Applications will be accepted till 6/30/2026.
Additional employment informationCompensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
