Fiserv

End User Computing Equipment Manager

Fiserv • $90K — $126K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7+ years of experience in IT asset management, warehouse operations, or EUC support.
  • Proven leadership experience managing technical teams.
  • Strong understanding of IT procurement and lifecycle management for both Windows and Mac environments.
  • Familiarity with imaging processes and deployment tools (e.g., SCCM, JAMF).
  • Experience with asset management platforms (e.g., ServiceNow).
  • An equivalent combination of education, related experience, and/or military experience is acceptable.

Responsibilities

  • Manage all inbound and outbound IT equipment deliveries.
  • Ensure compliance with receiving policies and procedures.
  • Supervise disposal and retirement of IT assets.
  • Maintain a clean, organized, and secure warehouse environment.
  • Purchase laptops and desktops, including peripherals for Windows and Mac platforms.
  • Track and manage nearly 10,000 active stock assets using asset management systems.
  • Generate reports on asset utilization, aging, and refresh planning.

Benefits

  • On-site work environment to enhance collaboration and productivity.
  • Full-time, direct-hire position with no contract options considered.
  • Possibility of being on-call during non-standard and/or overnight hours.
Full Job Description

Job Title

End User Computing Equipment Manager

About your role:

The End User Computing (EUC) Equipment Manager is responsible for overseeing the full lifecycle of IT equipment within the Hagerstown warehouse, including procurement, inventory control, logistics, deployment, and disposal. This role ensures operational readiness across all U.S. campuses and supports new hire onboarding and PC refresh initiatives for both Windows and Mac environments.

📦 Warehouse Operations & Logistics

  • Manage all inbound and outbound IT equipment deliveries.
  • Ensure compliance with receiving policies and procedures.
  • Supervise disposal and retirement of IT assets (25K+ retired to date).
  • Maintain a clean, organized, and secure warehouse environment.

💻 Procurement & Inventory Management

  • Purchase laptops and desktops for bothWindows and Mac platforms, including approved peripherals such as monitors, keyboards, mice, headsets, speaker pucks, and Humanscale equipment.
  • Maintain optimal stock levels in Hagerstown and coordinate with U.S. campuses to ensure minimum thresholds are met.
  • Track and manage nearly 10,000 active stock assets using asset management systems.
  • Forecast equipment needs based on hiring trends, refresh cycles, and business growth.

📊 Asset Management & Compliance

  • Maintain accurate records of all IT assets throughout their lifecyclefrom acquisition to disposal.
  • Ensure all assets are properly tagged, tracked, and reconciled in the asset management system.
  • Conduct regular audits to verify inventory accuracy and compliance with internal policies.
  • Collaborate with Finance and IT Security teams to ensure proper documentation for asset depreciation and secure disposal.
  • Generate reports on asset utilization, aging, and refresh planning.

🔄 Process Improvement & Reporting

  • Develop and refine warehouse workflows to improve efficiency and accuracy.
  • Implement best practices for imaging, staging, and deployment of devices across both Windows and Mac platforms.
  • Provide regular reporting on inventory levels, procurement metrics, and asset lifecycle status.

Experience youll need to have:

  • 7+ yearsof experience in IT asset management, warehouse operations, or EUC support.
  • Proven leadership experience managing technical teams.
  • Strong understanding of IT procurement and lifecycle management for both Windows and Mac environments.
  • Familiarity with imaging processes and deployment tools (e.g., SCCM, JAMF).
  • Experience with asset management platforms (e.g., ServiceNow).
  • 7+ years of an equivalent combination of educational background, related experience, and/or military experience.

How youll work:

  • This role is on-site position. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences helps you with your overall onboarding experience and lead to stronger productivity.
  • This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
  • This role may require being on-call during non-standard and/or overnight hours.
  • This role requires use of a computer and audio equipment.

Important info about this role:

  • In order to be considered, you must be a U.S. Citizen due to contractual obligations.

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Salary Range:

$90,000.00-$126,000.00

These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Thank you for considering employment with Fiserv. Please:

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

About Fiserv

CashEdge(R) provides infrastructure that global financial institutions rely on to extend their online channels and enhance customer profitability. CashEdge delivers secure Online Money Movement and Advanced Account Aggregation platforms that power specialized retail banking and advisor applications. These proven solutions enable CashEdge's clients to create compelling online offerings that attract customers, generate revenues, and reduce costs. CashEdge serves top-tier financial institutions around the world. Clients and partners include Vanguard, RBC Financial Group, CIBC, Yahoo! Finance, Digital Insight, First Data, TD Canada Trust, NYCE, Laurentian Bank, Financial Fusion and Corillian. CashEdge has offices in New York and Silicon Valley.

Fiserv Careers

Join the Fiserv team today and be part of a dynamic company known for innovation, leadership, and a commitment to the professional growth of its employees. At Fiserv, we offer more than just job opportunities; we provide a platform where skills are honed, leadership is cultivated, and career aspirations are achieved. Work You’ll Do At Fiserv, we are constantly on the lookout for talented individuals eager to thrive in a culture that fosters growth and diversity. Our team is composed of professionals who lead the way in financial services technology. By joining us, you will collaborate with some of the brightest minds in the industry, working together to solve complex challenges and deliver innovative solutions that impact millions of people every day. Explore Our Job Opportunities Whether you're seeking an entry-level position or a more senior role, Fiserv offers a range of career paths in areas such as software development, project management, financial analysis, and client services. Our hiring process is designed to identify and attract individuals who are not only technically proficient but who also embody our values of integrity and responsibility. Internship Programs Kickstart your career with a Fiserv internship. Our internships provide invaluable workplace experience and networking opportunities that often lead to full-time employment. As an intern, you’ll gain hands-on experience while working on meaningful projects that directly contribute to the company’s goals. Benefits and Culture Fiserv is committed to the well-being and continuous development of our employees. We offer competitive benefits including health, dental, and vision insurance, as well as opportunities for professional development through leadership training and diversity programs. Our culture is one of inclusion, where every team member is valued and has the opportunity to contribute to our success. Career Growth and Development We believe in nurturing the potential of our employees through career development initiatives and continuous learning opportunities. At Fiserv, you will find a supportive environment where you can grow your career through on-the-job experiences, mentoring, and formal training. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Start your journey with Fiserv today and help shape the future of financial services. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Fiserv. Explore, innovate, and grow with Fiserv. Let your career journey begin here, where you can make a real difference in the world of finance.
Learn more about Fiserv
Size
44,000 employees
Market Cap
$63.4 billion
Industry
Net Income
$958 million
Founded
1984
5 Year Trend
+24.1%
Revenue
$14.8 billion
NASDAQ

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