Savas Software is seeking a dynamic and strategic Enablement Manager to lead our Professional Services, Project Management Office (PMO), Customer Support, and Training functions in our Scottsdale, AZ office. This role is central to our Comprehensive Enablement Services model, which bridges the gap between complex software capabilities and day-to-day clinic operations.
The Enablement Manager ensures that every client, from initial sales engagement through long-term partnership, experiences seamless onboarding, optimized system usage, and continuous operational support. This leader will drive user adoption, oversee implementation quality, and maintain alignment between client needs and the evolving Savas Software platform.
This is a high-impact, cross-functional role requiring strong leadership, technical aptitude, and a passion for improving healthcare operations through technology.
This is not a remote position. You must come into our Scottsdale, AZ office at least 3 days/week. Relocation assistance is not available. Visa sponsorship is not available.
Enablement Strategy & Leadership- Oversee the Savas Software Project Management Office, Customer Support, and Training teams
- Lead the execution of Savas Software's Comprehensive Enablement Services model, ensuring operational continuity for clinics
- Serve as the strategic bridge between client operations and Savas Software's technical roadmap
- Drive initiatives that improve user adoption, increase platform utilization, and enhance overall customer experience
- Champion interdepartmental collaboration across Sales, Product, Engineering, and Support
Project Management & Implementation Oversight- Lead multiple software implementation projects simultaneously, ensuring alignment with clinic workflows and operational goals
- Maintain rigorous project plans, schedules, budgets, and quality standards
- Oversee professional setup, configuration, and deployment of the Savas platform
- Manage System Deployment with Planned Cutover to minimize downtime and ensure continuity of care
- Ensure all implementations follow best practices for onboarding, data integrity, and workflow optimization
Technical Enablement & Integration- Guide clients and internal teams through the technical aspects of Savas Software's platform
- Oversee Data Ingestion and Software Application Integration, ensuring secure migration of legacy records and seamless interoperability with third-party systems
- Troubleshoot and resolve technical issues during implementation and early adoption phases
- Ensure the creation of a unified digital ecosystem free of data silos
Client Engagement & Relationship Management- Serve as the primary point of contact during implementation and early adoption
- Build strong, trust-based relationships with clinic leadership and staff
- Manage expectations, address concerns, and ensure client satisfaction throughout the lifecycle
- Act as a high-level partner who understands evolving clinic needs and aligns them with product capabilities
Training & Knowledge Transfer- Oversee the development and delivery of comprehensive Savas Software training programs for clinic staff and internal teams
- Ensure users understand not just how to use the software, but how to leverage it to improve efficiency and patient interactions
- Develop training materials, documentation, and post-implementation resources
Customer Support & Continuous Improvement- Lead the Customer Support team to provide responsive, high-quality technical assistance
- Maintain a dual-layer support model-Support Team: daily trouble shooting and Enablement Manager: strategic guidance and long-term partnership
- Gather and analyze client feedback to drive product enhancements and service improvements
- Collaborate with Product Development to ensure client insights inform future releases
Documentation & Reporting- Maintain detailed project documentation, including plans, progress reports, and post-implementation reviews
- Ensure accurate, up-to-date records of all enablement activities
- Provide leadership with visibility into project health, risks, and opportunities
Our Ideal Candidate will have the following qualifications:
- Bachelor's degree in Computer Science, Information Technology, Business, or related field
- 5+ years of experience in project management, professional services, enablement, or similar roles
- Strong understanding of software implementation, integration, and deployment processes
- Excellent client engagement and relationship-building skills
- Proven ability to manage multiple complex projects simultaneously
- Strong technical aptitude and problem-solving abilities
- Exceptional communication, presentation, and interpersonal skills
- Experience in healthcare technology or clinical operations is a plus
- PMP or similar project management certification preferred
At Lifekind, we believe our employees deserve the best. Here's what you can look forward to when you join us:
- Comprehensive Benefits: medical, dental, vision insurance options for you and your family
- Medical - Choice between three Cigna PPO plans (company pays 90% for employees and 50% for dependents!)
- Dental offered through Principal Life Insurance Company
- Vision offered through Principal and VSP Vision Care
- Flexible Spending Accounts (FSA) and Dependent Care Flexible Spending Accounts (DCSA)
- Company paid life insurance, short-term and long-term disability with medical enrollment
- Employee Life, Spouse Life and Dependent Life
- 401(k) Retirement Savings Plan
- Generous PTO
