Aramark

Enablement Director

Aramark$120K — $145K *
Business Services
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10-15 years in operations, training, or enablement, with 5+ years in a senior role.
  • Bachelor's degree in Business Administration, Hospitality Management, or related field required; MBA preferred.
  • Project Management Professional (PMP) preferred; training in instructional design or organizational change management strongly preferred.
  • Proven track record partnering with leadership to develop field-ready training and playbooks.
  • Experience scaling training standards across a large, multi-site organization with consistent adoption results.
  • Strong executive presence, communication skills, and experience advising senior leadership.
  • Deep knowledge of adult learning methodologies and training tools.

Responsibilities

  • Build, own, and continuously evolve playbooks and standards for program deployment.
  • Provide strategic oversight of the enablement team and mobilization model.
  • Partner with leadership to translate new programs into field-ready training and plans.
  • Maintain visibility into standardization and adoption across regions; drive corrective actions.
  • Hold field teams accountable to timelines, quality standards, and commitments.
  • Mentor and develop a high-performing team of enablers and trainers.
  • Own the enablement scorecard and report key metrics to senior leadership.
  • Establish practices for managing risks and issues during mobilizations and launches.
  • Drive continuous improvement of training content and enablement tools.
  • Serve as a connector between various teams to ensure consistent program deployment.

Benefits

  • Health, dental, and vision insurance.
  • 401(k) retirement plan with company matching.
  • Generous paid time off policy including vacation and holidays.
  • Continuous learning and development opportunities.
  • Employee discounts and perks.
  • Travel opportunities for on-site presence during key events.
Full Job Description
Enablement Director

Requisition #: 680570

Location: Philadelphia, PA, US

Career Area: Corporate + Field Support
Information at a Glance

Job Description

The Enablement Director is a strategic leader responsible for building and owning the "how-to" playbooks, standards, and enablement infrastructure that turn Aramark programs into consistent, repeatable execution in the field. This role designs the standards for how new accounts are mobilized and how programs and capabilities are rolled out across EVS, Patient Dining, Retail, and other service lines, then holds the field enablement teams accountable to deliver against them. The Enablement Director partners closely with Category, Operations, and Regional leadership to translate program design into field-ready training, SOPs, and launch playbooks, and personally understands what it takes to bring a program to life at the point of service. This role blends strategic standard-setting with hands-on accountability for execution quality, coaching enablement managers and mobilization teams, and serving as the escalation point for standardization, adoption, and launch-readiness issues across the portfolio.

Job Responsibilities

  • Playbook & Standards Ownership - Build, own, and continuously evolve the "how-to" playbooks, SOPs, and brand standards that define how programs and capabilities are deployed at the unit level, ensuring one consistent standard of execution across all regions and service lines.
  • Mobilization Model Oversight - Provide strategic oversight of the enablement team and the broader mobilization model, ensuring new account openings and program launches are prioritized, resourced, and staffed in alignment with the business's growth and standardization goals.
  • Category & Field Partnership - Partner with Category, Experience Design, Technical Support, and Regional Operations leadership to translate new programs and platform enhancements into field-ready training, launch playbooks, and rollout plans that field teams can execute consistently.
  • Regional Consistency & Adoption - Maintain close, current visibility into standardization and adoption across regions; proactively identify gaps in program adherence, launch readiness, and SOP compliance, and drive corrective action with Regional Support and Mobilization teams.
  • Accountability & Escalation - Hold field enablement teams accountable to delivery timelines, quality standards, and go-live commitments; act as the senior point of escalation when launches, training, or standardization efforts are at risk.
  • Talent & Team Development - Build, mentor, and develop a high-performing bench of field enablers and trainers; establish career pathing, certification, and capability-building programs across the enablement organization.
  • Performance & KPI Oversight - Own the enablement scorecard across the mobilization portfolio (speed to standardization, program adoption and SOP compliance rates, launch readiness and on-time go-live, client and operator satisfaction post-mobilization), reporting transparently to senior leadership.
  • Risk & Issue Management - Establish enterprise-level risk practices for mobilizations and launches; ensure timely identification, escalation, and resolution of readiness, training, or adoption gaps before they impact go-live or client relationships.
  • Process Maturity & Continuous Improvement - Drive continuous improvement of playbooks, training content, and enablement tools, benchmarking against industry-leading enablement and training practices to elevate organizational capability and speed to standardization.
  • Cross-Functional Collaboration - Serve as the connective tissue between Category teams, Regional Support Teams, and the Centralized Enablement Team, ensuring "categories define the programs and enablement teams ensure consistent deployment."
  • Travel for the job expected 20-30% of the time, including on-site presence at key new account openings and program launches at current accounts.


Qualifications

  • Experience - 10 to 15 years of progressive experience in operations, training, or enablement roles within EVS, food service, hospitality, or retail, including 5+ years in a senior leadership role building standards and leading field enablement or mobilization teams.
  • Bachelor's degree in Business Administration, Hospitality Management, Organizational Development, or a related field required; MBA or advanced degree preferred.
  • Project Management Professional (PMP) preferred; certification or formal training in instructional design, curriculum development, or organizational change management strongly preferred.
  • Proven experience partnering with Category, Operations, and Regional leadership to translate program design into field-ready playbooks, training, and launch plans.
  • Demonstrated experience establishing and scaling playbooks, SOPs, and training standards across a large, multi-site field organization, with a track record of driving rapid, consistent adoption.
  • Strong executive presence and communication skills, with a track record advising senior leadership and holding field and regional teams accountable to delivery and quality standards.
  • Deep knowledge of adult learning and enablement methodologies, along with tools used to build and track training and playbooks (e.g., LMS platforms, Smartsheet, SharePoint, POS/EVS/patient dining applications).
  • Strong business acumen and the ability to translate field performance and adoption data into actionable insights and playbook improvements for senior leadership.

About Aramark

Aramark provides food services, facilities management, and uniform and career apparel to health care institutions, universities and school districts, stadiums and arenas, and businesses around the world. ARAMARK’s position as a world leader in facility services stems from decades of experience and superior service in the diversified outsourcing industry. From their humble beginnings in 1936 at the helm of Davre Davidson and his peanut vending machines to our place — for the sixth time in nine years — at the top of Fortune magazine’s list of the “World’s Most Admired Companies,” ARAMARK has maintained an unwavering focus on providing world-class experiences, environments, and outcomes for their clients. At ARAMARK, they take care of buildings and infrastructure so that their customers can take care of their core business. They are proud to provide exceptional facility management services for 1,600 companies in 16,000 facilities — about 1.8 billion square feet worldwide. ARAMARK provides comprehensive facility service solutions that enable its clients to maximize safety, productivity, and reliability. Their success is the result of their steadfast commitment to service excellence. They pride themselves on delivering customizable, sustainable solutions in a wide range of facilities by working closely with their clients to achieve mutual goals. Self-performed services, ongoing client communication, performance metrics, and an environment of team learning and development enable us to perform beyond expectations in virtually every client engagement. Whatever the company’s facility needs, ARAMARK is here to consistently exceed the expectations for service excellence with the best people, the most innovative processes, and the latest technologies.

Aramark Careers

Join Aramark's vibrant team today and be part of a company that values innovation, leadership, and diversity. As a global leader in food, facilities, and uniform services, Aramark offers unparalleled job opportunities designed to enhance your professional growth and development. Work You’ll Do At Aramark, we are committed to fostering a culture of growth and innovation. Our team members are at the heart of our operations, providing essential services across various industries. By joining our team, you will collaborate with skilled professionals dedicated to making a meaningful impact every day. Aramark offers a wide range of employment opportunities, from frontline positions to executive roles, each contributing to our mission of delivering experiences that enrich and nourish lives. Whether you are looking for a full-time position or an internship, Aramark provides a path that will advance your career and expand your skills. Leadership and Development Step into a role that challenges you to be your best. Aramark’s leadership is committed to nurturing talents through robust training programs and diversity initiatives that ensure all team members are valued and have the opportunity to succeed. Our leadership training equips you with the tools necessary to lead with confidence and integrity. Innovation at Work Innovation is at the core of Aramark, where we continuously seek cutting-edge solutions to improve our services and operations. Engage in work that pushes the boundaries and leads to transformative outcomes, not just for our company but for the industries we serve. Join Our Team Explore the multitude of job opportunities at Aramark, where your career aspirations can take flight. We are actively hiring creative, curious, and motivated individuals who are ready to contribute to a team that celebrates diversity and is driven by excellence. Internship Programs Kickstart your career with an Aramark internship, where you can apply your classroom knowledge to real-world scenarios. Our internships provide a foundation for learning and development, plus the opportunity to build professional networks that can be pivotal in your career journey. Benefits and Culture Aramark is dedicated to supporting our employees with a comprehensive benefits package that promotes a healthy, fulfilling life both inside and outside of work. Our culture thrives on teamwork, respect, and inclusivity, creating an environment where every employee can thrive. Stay Connected Search open positions that match your skills and interests on the Aramark Jobs portal. We look for passionate, solution-driven team players who are eager to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work at Aramark. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Aramark. Join Aramark today and be part of a team that is dedicated to excellence and innovation in everything we do. Your future starts here!
Learn more about Aramark
Size
248,300 employees
Market Cap
$10.6 billion
Industry
Net Income
-$688.5 million
Founded
1936
5 Year Trend
+2.3%
Revenue
$11.3 billion
NASDAQ

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