Job Summary

This position is responsible for partnering with assigned account executive in all aspects of retaining and growing enterprise national accounts. Responsible for ongoing service strategy and ensuring client satisfaction. Ability and willingness to travel, including overnight stays as needed.

Duties/Responsibilities:

*Retention and Penetration: Partner with Account Executive in preparation of documents in order to retain and build account membership and identify cross-sell opportunities.

*Assist in Strategy Development: Maintain understanding of client strategy and articulate strategy to internal constituents.

*Service Strategy: Develop and execute internal and external service strategy; includes participating in client service meetings and identifying service enhancement recommendations.

*Relationship Management: Partner with Account Executive in developing and expanding client relationships.

*Implementation: Collaborate with CIC for successful account implementation of renewals and off-cycle changes.

*Reporting: Maintain Salesforce database with account information and facilitate the development of reports to meet client needs and internal requests.

*Account and Opportunity Planning: Partner with Account Executive in preparation of reports and documentation to identify innovative product solutions and cross-selling opportunities.

*Industry/Marketplace Awareness: Maintain an understanding of HCSC products and services, healthcare reform, competitive landscape, and implications on clients.

*Maintain general agent insurance license.

Required Job Qualifications:
*Bachelor degree and 2 years in Healthcare operations handling independent work OR 6 years of experience in Healthcare operations handling independent work.
*Possess current state general agent insurance license or obtain general agent insurance license within 90 days of starting in the role.
*Organization/project implementation skills.
*Verbal and written communications skills to work with customer representatives, customers, brokers and across internal departments.
*Knowledge of health insurance products and the industry.
*PC proficiency to include Word, Excel and PowerPoint.
*Analytical skills.
*Ability and willingness to travel, including overnight stays as needed.

Preferred Job Qualifications:
*Bachelor degree.
*Experience servicing accounts and working with brokers.
*Knowledge of salesforce.com or applicable sales database.
*Presentation skills
*Initiative
*Strong foundation in medical field

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

Pay Transparency Statement:

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees.  Learn more about our benefit offerings by visiting .

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plansubject to the terms and the conditions of the plan.

Base Pay Range
$66,400.00 - $99,600.00

Exact compensation may vary based on skills, experience, and location.