Job Description:
Experience Range: 6-10 years
Role & responsibilities: - Configure and maintain the Empower Loan Origination System (LOS) to support mortgage lending operations, including loan products, workflows, screens, fields, business rules, and automation settings.
- Analyze business requirements from Operations, Underwriting, Processing, Closing, Compliance, and Secondary Marketing teams, and translate them into scalable Empower system configurations.Design and manage workflow automation, task routing, conditions, alerts, and approval processes to improve efficiency and reduce manual intervention across the loan lifecycle.
- Develop and maintain configuration documentation, including business requirements, process flows, functional specifications, testing results, and system change logs.
- Support system integrations with third-party vendors, Point-of-Sale (POS) applications, compliance tools, credit vendors, pricing engines, and servicing platforms within the Empower ecosystem.
- Perform impact analysis, testing, and validation for system enhancements, upgrades, regulatory changes, and new product implementations to ensure platform stability and compliance.
- Troubleshoot configuration-related issues by analyzing system behavior, identifying root causes, and coordinating with business users, technical teams, and vendor support for resolution.
- Create and maintain reports, custom data mappings, and configuration settings to support operational reporting, performance tracking, and regulatory requirements.
- Partner with stakeholders and project teams to implement new mortgage products, investor guidelines, and process improvements while ensuring alignment with business objectives and compliance standards.
- Provide production support and user guidance by conducting configuration reviews, user acceptance testing (UAT), training sessions, and knowledge transfer activities to maximize adoption and system utilization.
Key Skills
Must Have - Dark Matter Empower LOS Configuration
- Mortgage Loan Origination Workflow & Business Rule Management
- LOS Implementation & Enhancements
- Requirement Gathering & Analysis
- UAT & Regression Testing
- Good to have
- Vendor Integration Management
- SQL / Reporting Concepts (High Level)
- Change Management
- Regulatory & Compliance Awareness (TRID, RESPA, HMDA, CFPB)
