Position Summary

The Employee Relations Specialist provides consultation, guidance, and investigative support for workplace matters involving employee relations, policy interpretation, corrective action, performance and conduct concerns, and risk mitigation. The role partners with Human Resources, Operations, Legal, Labor Relations, and business leaders to promote consistent, fair, and well-documented employment practices. Level 1 manages routine through complex employee relations matters based on experience, judgment, business need, and case complexity. Level 2 serves as the advanced-level specialist responsible for the most complex, sensitive, high-risk, and legally significant matters, including investigations that may involve discrimination, harassment, sexual harassment, retaliation, workplace violence concerns, protected activity, agency charges, or other issues with significant legal, operational, or reputational risk.

Employee Relations Specialist Level 1

• Manages routine through complex employee relations matters, including intake, documentation, corrective action review, fact-finding, policy interpretation, and follow-up, based on assigned case complexity and business needs.
• Addresses matters such as attendance, scheduling, timekeeping, documentation, policy compliance, misconduct, performance concerns, progressive discipline, and corrective action preparation.
• Conducts fact-finding and workplace investigations, including witness interviews, document review, timeline preparation, credibility assessment, findings, and case summaries.
• Advises managers, Human Resources partners, Operations, and leaders on policy interpretation, documentation standards, corrective action consistency, employee complaints, and risk mitigation.
• Identifies and escalates high-risk matters, including allegations involving discrimination, harassment, sexual harassment, retaliation, workplace violence concerns, protected activity, agency charges, significant legal exposure, or other risk indicators, to Employee Relations Specialist Level 2 or appropriate leadership.

Non-Essential Functions (if applicable)

• Perform other duties as assigned.

Leadership Responsibilities

This position does not have direct supervisory responsibilities. The role provides technical expertise, consultation, coaching, and guidance to leaders and Human Resources on employee relations matters and may lead cross-functional projects or initiatives without formal supervisory authority

Minimum Qualifications by Level

• Level 2: Five or more (5+) years of advanced employee relations or workplace investigations experience, including substantial experience independently handling discrimination, harassment, sexual harassment, retaliation, protected activity, agency, union, or other high-risk investigations.
• All levels require sound judgment, confidentiality, professionalism, strong documentation practices, and the ability to apply company policy consistently and appropriately.
• Professional certification, such as PHR, SPHR, SHRM-CP, or SHRM-SCP, is preferred for Level 2.