Wave

Employee Relations Manager I

Wave • $80K — $95K *
Charlotte, NC 28269In-Person
Business Services
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Human Resources or related field or equivalent experience
  • 7+ years of recent HR professional experience
  • 5+ years focusing on employee relations or HR investigations
  • Experience facilitating training for diverse employee groups
  • Strong critical thinking and analytical abilities

Responsibilities

  • Lead independent investigations into employee concerns with thorough documentation
  • Recommend solutions that align with company policies and minimize risk
  • Deliver training sessions on employee relations best practices
  • Collaborate with HR, Legal, and other departments on complex investigations
  • Analyze case trends to provide strategic recommendations to leadership
  • Assist with legal compliance in response to regulatory challenges
  • Manage special projects and develop employee relations procedures

Benefits

  • Opportunity to shape employee experiences at a leading company
  • Collaborative work environment with multiple business functions
  • Engagement in strategic policy development initiatives
  • Professional development through training facilitation
  • Exposure to complex and varied investigation cases
Full Job Description
Job Summary

Ready to shape the employee experience by resolving complex workplace concerns and supporting leadership at every step? As an Employee Relations Manager at Spectrum, you will investigate sensitive cases, offer expert guidance and help build policies that protect both our people and our business. Your work will directly support a productive environment where employees and leaders can thrive.

Responsibilities

How You'll Make an Impact
  • Lead independent investigations into employee concerns for both exempt and non-exempt employees, ensuring thorough documentation and timely resolution
  • Recommend solutions for employee issues that align with Spectrum's policies and minimize risk while maintaining fairness
  • Deliver training sessions to HR and business leaders on employee relations topics and serve as a consultant on best practices
  • Collaborate with business leaders, HR, Legal, Security and Internal Audit to address complex investigations and support audits as needed
  • Analyze case trends and advise leadership with strategic recommendations to proactively address underlying issues
  • Support legal compliance by assisting with responses to regulatory agency charges and claims when necessary
  • Manage special projects and participate in policy development and the implementation of employee relations procedures

Working Conditions
  • Work in an office environment
  • Travel at least 10%


Qualifications

What You'll Bring to Spectrum

Required Qualifications

Education
  • Bachelor's degree in Human Resources or related field or equivalent combination of education and experience

Experience
  • 7+ years of recent experience as a human resources professional
  • 5+ years of employee relations or human resources investigations experience
  • Experience facilitating training for various employee groups

Skills
  • Ability to read, write, speak and understand English
  • Strong critical thinking and analytical abilities
  • Effective prioritization and organizational skills
  • Demonstrated communication skills

Preferred Qualifications

Education
  • Master's degree
  • PHR or SPHR certification strongly preferred
  • Certification in Internal Investigations preferred

About Wave

Wave is a Canadian financial services company that provides accounting, invoicing, and payment processing software for small businesses. The company was founded in 2010 by Kirk Simpson and James Lochrie. Wave's software is used by over 4 million small businesses around the world. In 2019, the company was acquired by H&R Block for $405 million. Wave is headquartered in Toronto, Canada.
Learn more about Wave
Size
200 employees
Industry
Finance & Insurance
Founded
2011
* Ladders Estimates

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