TeleTech

Employee Relations Investigator Lead

TeleTech$86K — $198K *
Business Services
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree and 10+ years of experience conducting workplace investigations within a large, matrixed corporate environment, or 13+ years of experience in lieu of a degree
  • Experience with employment law principles, EEOC guidelines, and HR compliance
  • Experience in drafting clear, concise, and defensible reports
  • Knowledge of organizational dynamics, confidentiality standards, and risk mitigation strategies
  • Ability to conduct objective, fair, and thorough investigations with minimal oversight

Responsibilities

  • Lead and manage internal investigations into allegations of discrimination, harassment, and misconduct
  • Conduct investigative interviews with employees and stakeholders in an impartial manner
  • Perform deep-dive fact-finding, evidence gathering, and document reviews
  • Assess risk levels and escalate high-impact matters with potential legal consequences
  • Deliver thorough, legally defensible written investigative reports with findings and recommendations
  • Partner with Legal, Compliance, HR, Ethics, and Security to align on findings
  • Identify systemic trends and recommend process improvements based on case work

Benefits

  • Health, life, and disability insurance
  • Financial and retirement benefits
  • Paid leave and professional development opportunities
  • Tuition assistance
  • Recognition awards program for outstanding employee performance
Full Job Description
Employee Relations Investigator Lead
The Opportunity:

We are seeking a highly skilled lead Employee Relations Investigator to join our dynamic and fast-paced organization. This senior-level role is responsible for conducting and overseeing complex, sensitive, and high-impact workplace investigations involving potential violations of company policies, employment laws, and ethical standards. This individual must exercise exceptional independent judgement, operate with high discretion, and possess the ability to spot issues promptly, identify legal risks, and offer practical, risk-balanced solutions. Due to the nature of work performed within this facility, U.S. citizenship is required.

What You'll Work On:
  • Lead and manage complex internal investigations into allegations of discrimination, harassment, retaliation, misconduct, ethical breaches, and other violations of company policy.
  • Conduct investigative interviews with employees, witnesses, and relevant stakeholders in a fair, impartial, and timely manner.
  • Perform deep-dive fact-finding and evidence gathering including document review, system access audits, communications data, and metadata analysis.
  • Assess risk levels and escalate high-risk, high-impact matters with potential legal, compliance, reputational, or business consequences.
  • Deliver through, legally defensible written investigative reports with findings, supporting evidence, and recommended next steps.
  • Partner closely with Legal, Compliance, HR, Ethics, and Security to align on findings and identify appropriate resolution.
  • Identify systemic trends, root causes, or gaps revealed through case work and escalate for policy or process improvements.
  • Provide mentorship, peer review, or oversight to other investigators and help build investigative capability within the broader team.
  • Recommend process enhancements and participate in training development on investigative best practices and workplace conduct.
  • Maintain confidentiality and handle highly sensitive matters with professionalism, maturity, and tact.
  • Stay current on changes in employment law, investigation standards, and regulatory guidance relevant to workplace investigations.
  • Draft high-quality investigation reports that reflect clarity, rigor, and sound reasoning in a concise and accurate manner with considerations to limiting risk exposure through documentation.


Join us. The world can't wait.

You Have:
  • Experience with employment law principles, EEOC guidelines, and HR compliance
  • Experience in drafting clear, concise, and defensible reports
  • Knowledge of organizational dynamics, confidentiality standards, and risk mitigation strategies
  • Ability to conduct objective, fair, and through investigations with minimal oversight
  • Bachelor's degree and 10+ years of experience conducting workplace investigations within a large, matrixed, or corporate environment, or 13+ years of experience conducting workplace investigations within a large, matrixed, or corporate environment in lieu of a degree


Nice If You Have:
  • Possession of excellent verbal and written communication skills


Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $86,800.00 to $198,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.


About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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