Marsh McLennan

Employee Health & Benefits Client Manager

Marsh McLennan • $70K — $95K *
West Point, NY 10996In-Person
Finance & Insurance
Less than 5 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business Administration, Human Resources, or related field preferred.
  • 3-5 years of experience in employee benefits, insurance, or account management, preferably in a brokerage or agency environment.
  • Strong knowledge of health and benefits regulations and industry trends.
  • Excellent communication, negotiation, and interpersonal skills.
  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
  • Strong analytical and problem-solving abilities.
  • Life & Health resident agents license required.

Responsibilities

  • Build and maintain strong relationships with clients as the primary contact for health and benefits inquiries.
  • Oversee the implementation and administration of employee health and benefits programs, including insurance and wellness initiatives.
  • Collaborate with clients to assess needs and develop tailored benefits solutions.
  • Ensure compliance with federal and state regulations for health and benefits programs.
  • Prepare and present reports on benefits utilization and claims trends for client decision-making.
  • Liaise with insurance carriers and vendors for contract negotiation and issue resolution.
  • Lead the open enrollment process, including employee education and logistical coordination.

Benefits

  • Medical, dental, and vision insurance
  • 401K and company match program
  • Company-paid life and disability insurance
  • Generous paid time off programs
  • Employee assistance program (EAP)
  • Volunteer paid time off (VTO)
  • Tuition reimbursement and professional development opportunities
  • Charitable contribution match programs
  • Stock purchase opportunities
Full Job Description
Company:

Description:

Applicants must be within driving distance to our Columbus, GA office to be considered for this role and have the ability to commute to the office five days per week.

A day in the life.

As an Employee Health & Benefits Client Manager, you will:
  • Client Relationship Management: Build and maintain strong relationships with clients, serving as the primary point of contact for all health and benefits inquiries and issues.
  • Program Administration: Oversee the implementation and administration of employee health and benefits programs, including health insurance, dental, vision, and wellness initiatives.
  • Strategic Planning: Collaborate with clients to assess their needs and develop tailored benefits solutions that align with their organizational goals and budget.
  • Compliance Oversight: Ensure that all health and benefits programs comply with federal and state regulations, including ERISA, HIPAA, and ACA requirements.
  • Reporting and Analysis: Prepare and present reports on benefits utilization, claims trends, and program effectiveness to clients, providing insights for decision-making.
  • Vendor Management: Liaise with insurance carriers and vendors to negotiate contracts, resolve issues, and ensure the delivery of services meets client expectations.
  • Open Enrollment Support: Lead the open enrollment process, including communication strategies, employee education, and enrollment logistics.
  • Training and Development: Provide training and support to clients and their employees on benefits programs, changes, and best practices.
  • Problem Resolution: Address and resolve any client issues related to claims, plan administration, and service delivery in a timely manner.
  • Team Collaboration: Work closely with internal teams, including sales, underwriting, and compliance, to ensure seamless service delivery and client satisfaction.
  • Account Servicing: Assist the Employee Health & Benefits Producer and team in servicing existing accounts, including renewals and maintaining customer files.
  • Communication Materials: Develop communication materials, including Benefit Enrollment Guides, and coordinate employee enrollment meetings.
  • Documentation Review: Review Summary Plan Documents (SPDs) and agreements/contracts for accuracy and assist clients with resources related to HIPAA, COBRA, FLEX, ERISA, etc.
  • Enrollment Management: Verify accuracy and completion of enrollment applications and transmit to carriers, assisting policyholders with claim forms, policy changes, and cancellations.


Our future colleague.

We'd love to meet you if your professional track record includes these skills:
  • Bachelor's degree in Business Administration, Human Resources, or a related field preferred.
  • 3-5 years of experience in employee benefits, insurance, or account management, preferably in a brokerage or agency environment.
  • Strong knowledge of health and benefits regulations and industry trends.
  • Excellent communication, negotiation, and interpersonal skills.
  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
  • Strong analytical and problem-solving abilities.
  • Ability to manage multiple projects and priorities effectively.
  • A commitment to providing exceptional client service.
  • Life & Health resident agents license required


We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some benefits included in this role are:
  • Medical, dental and vision insurance
  • 401K and company match program
  • Company-paid life and disability
  • Generous paid time off programs
  • Employee assistance program (EAP)
  • Volunteer paid time off (VTO)
  • Career mobility
  • Employee networking groups
  • Tuition reimbursement and professional development opportunities
  • Charitable contribution match programs
  • Stock purchase opportunities

To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw

Follow us on social media to meet our colleagues and see what makes us tick:
  • https://www.instagram.com/lifeatmma/
  • https://www.facebook.com/LifeatMMA
  • https://twitter.com/marsh_mma
  • https://www.linkedin.com/company/marsh-mclennan-agency/


About Marsh McLennan

Marsh McLennan Careers

Join the exceptional team at Marsh McLennan, a global leader in professional services, offering unparalleled job opportunities in insurance, risk management, and consultancy. As the company propels forward, it invites dedicated professionals to contribute to a culture of innovation, leadership, and growth.

Work You’ll Do

At Marsh McLennan, you will engage with complex challenges that push the boundaries of your skills and knowledge. Our team thrives on diversity and the shared goal of delivering impactful solutions to our clients worldwide. By joining us, you will be part of a culture that values diversity training and leadership development, ensuring every team member is equipped for success.

Explore Professional Growth

Marsh McLennan is committed to the professional growth of its employees. Whether you are seeking a position that offers a path to leadership or looking for robust internship programs to kickstart your career, Marsh McLennan provides the resources and global platform to propel your ambitions into achievements. Our benefits package is designed to support the well-being and continuous professional development of all staff, from entry-level to senior leadership roles.

Innovative Work Environment

Our company is at the forefront of industry innovation. The collaboration between experienced professionals and fresh talent generates dynamic solutions that keep Marsh McLennan at the cutting edge of the industry. Our team is encouraged to lead with creativity and embrace new ideas, driving the company’s legacy of pioneering industry-first solutions.

Join Our Team

Marsh McLennan is hiring! Explore the multitude of job opportunities on our careers page, from strategic advisory roles to operational excellence positions. We look for passionate, curious, and solution-driven team players. Enhance your career with Marsh McLennan, where your skills will be honed through challenging projects and high-impact strategies.

Networking and Career Advancement

Networking at Marsh McLennan opens doors to enriching connections and countless opportunities within the industry. Our professionals benefit from an environment that fosters networking through events, professional groups, and collaborative projects. With Marsh McLennan, career advancement is not just a possibility—it is an expectation.

Prepare for Your Interview

Ready to apply? Make sure your resume highlights your most relevant experiences and skills tailored to the position you are applying for. Our interview process is designed to understand your capabilities and fit with our team’s goals and values. Prepare to discuss how your background, experiences, and professional aspirations align with the opportunities at Marsh McLennan.

Stay Connected

Keep up to date with the latest from Marsh McLennan: - **Career Insights**: Gain insider perspectives and industry-leading insights through our careers blog. - **Job Alert Emails**: Personalize your subscription to receive job alerts and the latest news tailored to your preferences. Discover the rewarding career opportunities awaiting at Marsh McLennan, where your professional journey is just the beginning. Join us in shaping a future defined by insight, integrity, and innovation.
Learn more about Marsh McLennan
Size
83,000 employees
Market Cap
$82.6 billion
Industry
Finance & Insurance
Net Income
$2 billion
Founded
1914
5 Year Trend
+8.5%
Revenue
$17.2 billion
NASDAQ
MMC
* Ladders Estimates

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