Employee Experience & Insights Supervisor

United Parcel Service of America, Inc. • $80K — $95K *
Atlanta, GA 30349In-Person
Business Services
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent, or 3 years of UPS experience
  • Minimum of 2 years relevant experience
  • Certification or experience in I/O psychology, OD, or HRM
  • Strong strategic and critical-thinking skills
  • Capability to build productive relationships with HR leaders
  • Ability to navigate a fast-paced environment with changing priorities
  • Proficient in communication, both verbal and written

Responsibilities

  • Design and administer internal research methods like surveys and interviews
  • Leverage statistical methods to generate insights on employee experience
  • Partner with stakeholders to understand talent trends
  • Inform data-driven decisions for people and culture initiatives
  • Support the development of employee experience strategies
  • Collaborate with global project teams

Benefits

  • Ability to work in a hybrid environment at corporate office
  • Opportunity to influence key HR strategies
  • Access to advanced tools for data analysis and visualization
  • Collaborative work with diverse global project teams
  • Professional growth in a dynamic corporate culture
Full Job Description
Job Description:

The Employee Experience & Insights Supervisor is responsible for supporting the development of employee experience and listening strategies by designing and administering internal research (e.g. surveys, interviews, focus groups), and leveraging advanced statistical methods and analytics to generate insights and guide people & culture initiatives. This position partners with stakeholders to understand talent trends and inform data-based decisions. The ideal candidate has a strong background in organizational research design.

Requirements
  • Must have a bachelor's degree or international equivalent, or be a current employee with a minimum of three years of UPS experience
  • Must live in the same geographical area as the job or be willing to self-relocate to the area
  • Must be willing and available to report to the corporate office in Atlanta on a hybrid basis
  • Must have a minimum of two years of relevant experience
  • Must have certification and/or work experience in Industrial-Organizational (I/O) psychology, Organizational Development (OD), organizational behavior, HR Management (HRM) or a related field
  • Possesses experience with strategic, critical-thinking work and collaboration with global project teams
  • Demonstrates ability to influence, partner and develop productive relationships with HR leaders and other parties to achieve necessary goals
  • Displays executive presence to interact easily across all levels within the organization
  • Possesses excellent financial/business acumen and analytical abilities
  • Demonstrates ability to work effectively in an environment subject to changing priorities and short deadlines
  • Possesses strong planning, organization, delegation, and problem-solving abilities
  • Possesses strong verbal and written communication skills
  • Demonstrated level of specialization in relevant field
  • Demonstrated self-starter with a proactive and inquisitive nature who can anticipate and pre-empt problems
  • Strong verbal and written communication skills


Preferences
  • HR Information Systems experience preferred, Workday a plus
  • Ability to use data-manipulation and visualization tools, such as MS Excel (e.g., pivot tables); proficiency in Tableau, Power BI, or other similar tools preferred
  • Advanced degree in Industrial-Organizational (I/O) psychology or related field


Additional Information
  • This job is a grade 20G
  • The last day to apply for this role is August 21, 2026 (11:59 PM EST)
  • Relocation assistance is not available for this role


Employee Type:
Permanent

About United Parcel Service of America, Inc.

United Parcel Service of America, Inc. Careers

There has never been a better time to join the global team at United Parcel Service of America, Inc. (UPS)—a leader in logistics and package delivery services.

Work You’ll Do

Join UPS’s industry-leading team to help drive innovation and operational excellence across one of the world’s most essential service networks. Transform logistics and global commerce with the best minds at UPS, leveraging cutting-edge technology and deep industry expertise. Lead from a unique position in the marketplace, at the intersection of technology, operational excellence, and customer service. Work with a global team of business and logistics experts to help clients and communities achieve their business goals and meet delivery needs. Collaborate with a dedicated team of over 480,000 professionals worldwide, making UPS not just the biggest, but also one of the most trusted names in the industry.

Introducing the UPS Professional Growth and Development Program

The program is designed to foster leadership and professional skills, helping employees master their career paths within UPS.

Do Innovative Work

Join one of the largest and most respected logistics networks in the world—480,000+ dedicated professionals at the intersection of technology, service, and innovation.

Drive Innovation and Growth

Deliver targeted solutions through a depth and breadth of logistics experience and innovation that’s second to none.

Be Part of a Great Team

Engage in a wide range of job opportunities utilizing UPS technology and harness the unparalleled capabilities, global scale, and comprehensive logistics strategy.

Future-proof Your Career

Advance your career with limitless opportunities supported by unmatched training, development, and certification programs.

Explore

Discover how UPS is moving towards smarter logistics solutions: [With Advanced Tracking Systems] UPS enhances package tracking capabilities, ensuring timely deliveries and customer satisfaction. Logistics management solutions position UPS as a leader in global commerce, providing robust tools essential for modern logistics needs.

The UPS Commitment to Diversity and Inclusion

UPS’s commitment to diversity, equity, and inclusion is integral to building a stronger, more creative team that reflects the global communities it serves. Through diversity training and leadership development, UPS fosters an inclusive environment where all employees can thrive.

Stay Connected

Join the Team

Search open positions that match your skills and interests. UPS looks for passionate, curious, creative, and solution-driven team players. SEARCH UPS JOBS

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work at UPS.

READ CAREERS BLOG

Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding opportunities that await at United Parcel Service of America, Inc.
Learn more about United Parcel Service of America, Inc.
Industry
Transportation
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at United Parcel Service of America, Inc.

More Business Services Jobs

Find similar Employee Experience & Insights Supervisor jobs:

NationwideAtlanta, GA