Salary Range: $78,588.00 - $125,740.00 ANNUALLY

Hire Salary Range: $78,588.00

Our Benefits                                       

The city offers a comprehensive benefits package which includes medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here:

CLASS DEFINITION

Positions in the Operations Officer series contribute to the effective management of an organizational unit, e.g., section, division, or agency by supervising and/or managing staff, problem solving as an individual contributor, or project managing.

Positions in the Operations Officer series are differentiated based on the following factors: analytics, budget, communications, environmental factors, functional responsibilities, minimum qualifications, policy, relationship building, supervision given, and supervision received.

JOB SUMMARY

This position is responsible for supporting the Office of Engagement and Culture by conducting data collection and analysis, assisting in action planning and coordinating and implementing related projects. They are responsible for designing, implementing, evaluating, and managing programs and initiatives that help advance a culture where employees feel valued, heard, and supported. Ideal candidates bring strong communication skills, analytical thinking, data analysis skills, and a passion for helping others succeed.

Duties may include:

· Conducting surveys, interviews, focus groups, and other methods to collect feedback from employees and managers on various aspects of the organization, such as culture, values, communication, recognition, performance, and satisfaction.

· Creating communications for engagement and HR strategic partnership initiatives.

· Analyzing the data and identifying the strengths and areas of improvement for the organization, as well as the best practices and benchmarks from other organizations.

· Providing user support for the enterprise employee engagement platform.

· Developing and executing action plans and strategies to address the issues and opportunities identified from the feedback, such as creating or revising action plans, best practices, policies, procedures, processes, systems, and incentives.

· Serving as an employee engagement subject matter expert and providing action planning guidance and support to agencies.

· Communicating and collaborating with various stakeholders, such as senior leaders, managers, employees, human resources, and external partners, to ensure alignment and support for the employee engagement initiatives. Communicating

and collaborating with various stakeholders, such as senior leaders, managers, employees, human resources, and external partners, to improve business processes and customer experience.

· Monitoring and measuring the impact and effectiveness of the employee engagement and HR strategic partnership programs and initiatives, using quantitative and qualitative indicators, such as retention, turnover, productivity, quality, customer satisfaction, and employee satisfaction.

· Reporting and presenting the results and recommendations to the relevant audiences, such as senior leaders, managers, employees, and external partners, and soliciting their feedback and input for continuous improvement.

· Leading, organizing and executing moderately complex HR strategic partnership projects to include establishing milestones and deadlines and managing project to completion in a timely manner. This includes assisting in initial organization of projects in DHR offices.

· Identifying and pursuing professional development opportunities in order to maintain and expand knowledge, skills, and expertise in areas of human resources; human capital; and related fields (e.g. employee engagement; data analysis, reporting, and visualization; leadership and management.

MINIMUM QUALIFICATIONS

On or before the date of filing the application, each candidate must:

EDUCATION: Have a bachelor’s degree in business administration, Public Administration, Management, or related field from an accredited college or university

AND

EXPERIENCE: Have four (4) years of experience in professional-level administrative, operations, or technical work. Previous work lead experience may be required.

OR

NOTES EQUIVALENCIES: Have an equivalent combination of education and experience.

AND

LICENSES, REGISTRATIONS AND CERTIFICATES: Have a valid Maryland Class C Noncommercial driver's license or an equivalent driver's license and are eligible to obtain a Baltimore City driver’s permit may be required.

PROVISIONAL DRIVER’S LICENSE OR LEARNER PERMITS ARE NOT ACCEPTABLE. 

NOTE: YOU MUST UPLOAD A COPY OF YOUR VALID DRIVER’S LICENSE WITH APPLICATION AT TIME OF APPLYING. 

**APPLICATION DEADLINE: Please submit your application no later than 12:00 AM on the closing date to be eligible for consideration. 

KNOWLEDGES, SKILLS AND ABILITIES

• Knowledge of the principles and practices of public and business administration and management, including the process of planning, organizing, staffing, directing and controlling.
• Knowledge of methods and procedures for the collection or organization, interpretation and presentation of information.
• Knowledge of the basic principles of accounting, budgeting, fiscal controls and statistics.
• Knowledge of management practices and methods.
• Ability to adapt and apply the concepts and techniques of administrative analysis to the needs of specific projects.
• Ability to identify problem areas and recommend appropriate solutions based on logical consideration of alternatives.
• Ability to interpret and apply a variety of laws, rules, regulations, standards and procedures.
• Ability to prepare and present reports or recommendations clearly and concisely.
• Ability to compile financial and operational data and to analyze charts and reports and statistical and budgetary statements.
• Ability to coordinate the activities of various organizational units.
• Ability to plan, organize and direct the work of others.
• Ability to research and write complex narrative and statistical reports
• Ability to speak and testify effectively before governmental and legal bodies and commissions, the media and community and business groups.
• Ability to establish and maintain effective working relationships with city officials, community and business groups.

Background Check                                        

NOTE: Those eligible, who are under final consideration for appointment, will be required to authorize the release of criminal conviction information.

Probation 

All people, including current City employees, selected for this position must complete a mandatory six-month probation. 

Eligibility 

Qualified candidates will be considered for vacancies as they arise, for a period of at least six months. The decision of the Director of Human Resources with respect to acceptable minimum qualifications is final.                                                             

Education Accreditation 

Applicants’ education must be obtained from an accredited institution. Education credentials obtained out of the US must be evaluated for US equivalency. Evaluation agencies information may be obtained at www.naces.org. 

Selection Process 

All candidates indicating the minimum qualifications on their applications will be placed on the eligible list without further examination. The training and experience of each candidate will be evaluated for appropriateness and quantity. It is essential, therefore, that you give complete and accurate information on your application. Vagueness or omission may prevent you from being considered for this position. Qualified candidates will not be listed in rank order.

Examination Process
 

Applicants must provide sufficient information on their application to show that they meet the qualifications for this recruitment. Successful applicants will be placed on the employment certified eligible list for at least six months.

The examination will consist of a rating of your education, training, and experience as presented in your application and as they relate to the requirements of the position. You may be required to complete supplemental questions to further examine specific Knowledge, Skills and Abilities of the position. Therefore, it is important that you provide complete and accurate information on your application. 

Your Recruiter: Belinda Harris

If you have questions regarding this position, please contact Belinda Harris, Senior Recruiter via email at Belinda.Harris@baltimorecity.gov.