Position Summary - With some guidance and or direction, leads client service for middle market clients, and supports large market clients often collaborating closely with senior colleagues on strategy design and renewal messaging.
- Clients are often fully insured, or level funded with 50 to 250 enrolled EEs, and generate $25k or more in EB revenue.
- Independently leads on a few key clients and/or small clients, including renewal messaging.
- Assigned book between $700K to $1.2M in EB rev.
Primary Responsibilities- Manage client strategy planning and contributes to program and coverage recommendations.
- Supports RFP process, carrier negotiations and carrier contract reviews for fully insured clients typically between $25k to $100k in revenue.
- Build using EB tools and templates benchmarking, financial dashboards, projections, and other financial analysis and assist in presenting insights and recommendations.
- Lead client and vendor meetings and calls (such as Carrier implementation) and conducting knowledgeable and engaging open enrollment meetings (both in-person and virtually).
- Create and edit open enrollment communicate templates
- Communicate the value of WIA EB Subject Matter Experts and knowing when to engage them.
Additional Duties
- Take and resolve calls/emails from clients and or members, related to claims, billing, EOB and coverages
Work Experience Knowledge, Skills, and Abilities (Proficient) - Understanding of fully insured, level-funded, and simple self-funding concepts.
- Identifying trends and patterns in data sets and understanding their implications for clients' health plans.
- Project management skills in collaborating with colleagues, carriers, vendors, and SMEs to deliver on client service plans.
- Excel and PowerPoint, with developing knowledge and application of EB analytics tools, models, and capabilities.
- Effective communicator, tailoring writing and speaking styles to convey messages and ideas to varied audiences to build understanding and commitment.
- Developing knowledge around vendor/solutions/products outside of traditional insurance products.
People Management - Individual contributor; may provide general guidance/direction to more junior staff informally.
Professional Licenses/Certifications - Must hold state life and health insurance license
Education Bachelor's degree preferred, but equivalent work experience would be considered
Physical Demands Office work involves working at a desk most of the time, using a stand-up/sit-down adjustable desk. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Typing, grasping, and repetitive motion typically is required every day, and walking and standing are required occasionally.
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