Serve as the lead for Artificial Intelligence (AI) workforce enablement, adoption and change management initiatives across Dairy Farmers of America (DFA). Partner with AI Office leadership, Learning & Development, Internal Communications, AI Governance, Information Technology and business stakeholders to design, deliver and scale AI education, training and adoption programs. Lead the development of AI learning experiences, champion networks, communications and adoption strategies that enable employees to effectively and responsibly leverage AI technologies while realizing measurable business value.
Duties and Responsibilities:
- Develop and maintain DFA's enterprise AI enablement strategy and roadmap
- Define and execute workforce adoption plans for Microsoft 365 Copilot and future AI platforms
- Design, deliver and continuously improve instructor-led, virtual and self-paced AI training programs
- Create role-based learning journeys for executives, leaders, individual contributors, power users and citizen developers
- Lead Copilot enablement programs, onboarding activities and office hours
- Build and maintain AI prompt libraries, user guides, knowledge repositories and self-service learning resources
- Develop and administer AI Champion and Super User programs across business units
- Partner with Learning & Development to implement AI learning content within DairyU and other learning platforms
- Partner with Internal Communications to create awareness campaigns, success stories and AI adoption communications
- Conduct executive enablement sessions focused on practical AI use cases and productivity opportunities
- Work with business stakeholders to identify training needs and align enablement efforts to business objectives
- Support AI proof-of-concept, pilot and production solution deployments through training and organizational readiness activities
- Collaborate with AI Governance, Risk, Security, Legal and Compliance teams to ensure responsible AI practices are incorporated into all training materials
- Establish and track AI adoption metrics, engagement metrics and training effectiveness measures
- Analyze user adoption data and recommend improvements to increase utilization and business value realization
- Create and maintain AI Office training standards, operating procedures and enablement frameworks
- Coordinate enablement support during AI solution go-live activities and post-implementation adoption reviews
- Facilitate workshops, demonstrations, office hours and community engagement sessions
- Serve as a subject matter expert for AI adoption, change management and workforce readiness initiatives
- Continually investigate emerging AI technologies, learning methods and industry best practices to improve the value of AI enablement programs
- Monitor industry trends and provide recommendations regarding workforce readiness, AI literacy and organizational adoption strategies
- Partner with AI Office leadership to support strategic planning and AI capability maturity initiatives
- The requirements herein are intended to describe the general nature and level of work performed by employee, but are not a complete list of responsibilities, duties and skills required. Other duties may be assigned as required.
- Undergraduate degree in Organizational Development, Communications, Business Administration, Information Technology, Education or related curriculum (or equivalent combination of experience and education)
- 8 or more years of experience in organizational change management, workforce enablement, training development, technology adoption, communications or related experience
- Experience designing and delivering enterprise learning and enablement programs
- Experience supporting digital transformation or technology adoption initiatives
- Experience developing learning pathways, curriculum and instructional content
- Experience facilitating workshops and executive-level training sessions
- Experience utilizing Microsoft 365 applications including Teams, SharePoint, OneDrive and Power Platform
- Experience with Microsoft 365 Copilot, Generative AI platforms or emerging technology adoption initiatives preferred
- Experience measuring adoption, engagement and business outcome metrics
- Experience partnering with cross-functional stakeholders and business leaders
- Certification and/or License - may be required during course of employment
- Strong understanding of Generative AI technologies and enterprise AI adoption strategies
- Strong understanding of Microsoft 365 Copilot and related Microsoft technologies
- Excellent leadership skills with proven problem-solving ability
- Excellent communication, presentation and facilitation skills
- Excellent customer service and stakeholder engagement skills
- Able to communicate clearly and effectively, both verbally and in writing
- Able to influence and build consensus across diverse stakeholder groups
- Able to organize time, energy and resources effectively to achieve goals
- Skill in change management, coaching and mentoring
- Skill in analyzing adoption metrics and translating insights into action plans
- Ability to manage multiple initiatives and priorities simultaneously
- Must be able to read, write and speak English
- Able to travel 5-15% of the time
