TeleTech

Emerging Technologies Researcher

TeleTech$99K — $225K *
Enterprise Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Experience with emerging technologies, including AI, edge computing, or quantum.
  • Proficient in technical writing, producing white papers, and strategic reports for government clients.
  • Knowledge of AI governance frameworks and large-scale AI implementation.
  • Familiarity with federal IT standards, Enterprise Architecture frameworks, and procurement processes.
  • Ability to manage fast-paced, high-priority taskers effectively.
  • Skilled in presenting complex concepts to both technical and non-technical audiences.
  • Bachelor's in Computer Science or IT with at least 8 years of relevant experience, or 10+ years in lieu of a degree.

Responsibilities

  • Conduct research on agentic AI, multi-agent systems, and spatial computing.
  • Author technical documents like white papers and strategic roadmaps.
  • Prepare and deliver briefings for senior leadership with data-driven technology recommendations.
  • Provide quick technical support when required by mission objectives.
  • Help develop ethical governance frameworks for AI systems within government.
  • Align research and technical proposals with CBP mission goals.
  • Ensure compliance with federal standards in all research methodologies.

Benefits

  • Health, life, and disability insurance.
  • Financial and retirement benefits.
  • Paid leave and professional development opportunities.
  • Tuition assistance and work-life programs.
  • Recognition awards for exceptional performance.
Full Job Description
Emerging Technologies Researcher
The Opportunity:

Develop, implement and assess specific new and emerging technologies, platforms, and services. Apply leading-edge principles, theories, and concepts and contribute to the development of new principles and concepts. Work on unusually complex problems and provides highly innovative solutions.

As the Emerging Technologies Researcher, you will lead research and architectural evaluation efforts to identify innovative solutions that support agency modernization. This role involves translating complex technical concepts, such as Artificial Intelligence, quantum computing, and edge architectures, into actionable insights for senior leadership. The primary focus is to ensure that technological integrations directly enhance core mission operations and address complex border security challenges through advanced infrastructure modernization.

What You'll Work On:
  • Technology Research: Conduct comprehensive research into emerging technologies, including agentic AI, multi-agent systems, and spatial computing, to evaluate their feasibility and benefit to agency operations.
  • Content Development: Author technical white papers, architectural assessments, and strategic roadmaps that detail the potential impact of new solutions.
  • Executive Briefings: Develop and deliver high-level briefings for senior leadership, providing clear, data-driven recommendations for technology adoption.
  • Ad-Hoc Technical Support: Provide rapid-response analysis on complex, evolving technical topics and taskers as required by the mission.
  • AI Governance: Assist in the development of frameworks for the ethical and effective governance of AI systems within the federal environment.
  • Mission Alignment: Ensure all research and proposed technical integrations are strategically aligned with the goals of enhancing CBP infrastructure and mission effectiveness.
  • Federal Compliance: Ensure all deliverables and research methodologies adhere to federal standards, security protocols, and documentation requirements.


You Have:
  • Experience researching and evaluating emerging technologies, including AI, Edge Computing, or Quantum
  • Experience with technical writing and producing white papers, decks, and strategic reports for government or enterprise clients
  • Experience with AI governance frameworks and the implementation of large-scale AI solutions
  • Knowledge of federal IT standards, Enterprise Architecture (EA) frameworks, and government procurement processes
  • Ability to manage ad-hoc, high-priority taskers in a fast-paced environment
  • Ability to provide actionable insights for infrastructure modernization
  • Ability to present complex technical concepts to technical and non-technical senior executives
  • Ability to obtain and maintain a Public Trust or Suitability/Fitness determination based on client requirements
  • Bachelor's degree in a Computer Science or Information Technology field and 8+ years of experience in technical project management or technology strategy, or 10+ years of experience in technical project management or technology strategy in lieu of a degree


Nice If You Have:
  • Experience with Customs and Border Protection Agency mission
  • Experience working directly with Federal Executive-level Staff
  • Knowledge of federal Executive Orders, presidential directives and their compliance and operational implications on a federal organization


Vetting:
Applicants selected will be subject to a government investigation and may need to meet eligibility requirements of the U.S. government client.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $99,000.00 to $225,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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