Salary : $86,299.20 - $112,174.40 Annually
Location : Jacksonville, NC
Job Type: Full-Time
Job Number: EMS Support Chief July 2025
Department: Emergency Services
Opening Date: 07/23/2025
Closing Date: 8/3/2025 12:00 PM Eastern

Job Description
The EMS Support Chief is responsible for the strategic oversight and coordination of EMS-relatedLogistics, Training, Compliance, Billing, CommunityParamedicine and Special Operations. This position performs complex administrative and operational functions to ensure the effective delivery of emergency medical services across these critical support areas.

In the area of Logistics, this includes managing medical supply inventory, equipment readiness, fleet coordination, and resource deployment during daily operations and large-scale incidents. For Training, the Chief oversees the development, delivery, and documentation of continuing education, onboarding programs, and skill evaluations to ensure operational competency across all EMS personnel. Under Compliance, the role ensures adherence to all local, state, and federal regulations, oversees internal audits, and monitors protocol adherence and clinical quality assurance. In Special Operations, the Chief coordinates EMS involvement in mass casualty incidents, natural disaster response (e.g., hurricanes), special event coverage, and supervises personnel assigned to specialized teams such as tactical medics, dive, and swift water rescue units.

This role ensures compliance with all applicable local, state, and federal regulations and standards across EMS operations. Work is performed under the general direction of the EMS Division Chief, with continuous supervision exercised over assigned operational and administrative EMS staff. This position directly supervises the EMS Training Officer, Clinical Paramedical Captain, Assistance Chief of Community Paramedicine, and the Logistics Officer.
Our core values-Resilience, Excellence, Accountability, Customer Service, and Honesty-are the foundation of our work and the standard by which we operate. As a member of our team, you are expected to demonstrate these values in every aspect of your role. This means delivering high-quality work, taking responsibility for your actions, providing exceptional service, and maintaining integrity in all interactions. Your commitment to these principles is essential to fostering a positive workplace culture and ensuring the success of our organization and the community we serve.
Position Responsibilities

• Facilitates a safe work environment where employees are treated with respect, dignity, and compassion.
• Provide strategic oversight and leadership for support operations.
• Develop and implement policies and procedures related to EMS support functions.
• Supervise support personnel and ensure adequate staffing levels.
• Verify compliance with internal protocols and external regulations (HIPAA, OSHA, NEMSIS).
• Address emergent issues related to training, compliance, logistics, or special operations.
• Provide updates, review performance, and discuss special operational needs.
• Review outreach efforts, patient follow-ups, and program effectiveness.
• Ensure vehicles are operational, properly stocked, and scheduled for maintenance.
• Conduct training drills and review emergency response plans.
• Ensure adherence to federal, state, and local mandates.
• Review trends, challenges, and opportunities for improvement.
• Evaluate new tools, software, and medical devices for EMS use.
• Review logistics, training, compliance, and performance metrics.
• Engage in policy discussions, mutual aid agreements, and best practices sharing.
• Prepare financial proposals for operational improvements.
• Performs assigned functions as a Disaster Ready Team (DRT) member.
• Performs related tasks as required.

Qualifications

Thorough knowledge of emergency medical services administration, practices and procedures; thorough knowledge of the methods, materials, practices, techniques, and equipment required for emergency medical and specialized cardiac treatment; thorough knowledge of laws and regulations pertaining to emergency medical services; ability to respond quickly and calmly in emergency stress situations; ability to apply protocols relating to medical procedures, equipment operations, and reporting requirements; ability to evaluate and differentially diagnose patient; ability to plan effective in-service training and staff development programs; ability to express ideas effectively, orally and in writing; ability to establish and maintain effective working relationships with medical agencies, hospitals, public health agencies, public safety agencies, other county departments, elected officials, community organizations, employees, volunteers, and the general public; ability to operate a personal computer and standard office productivity software. Must be proficient in the use of cardiac monitors, automated simulators, tactical rescue equipment, electronic PCR software, mass casualty response kits, HAZMAT response equipment, fleet tracking and maintenance record software, supply chain management software, portable shelters, generators, and compliance tracking software. Must have experience in EMS billing, medical coding and reimbursement, QA procedures and statical reporting.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education, Experience, and Special Requirements
Bachelor's degree with coursework in emergency medical science, or related field and extensive experience as a paramedic responding to out-of-hospital emergency calls and considerable supervisory experience, or equivalent combination of education and experience.

Special requirements:
Must possess and maintain Paramedic certification from the State of North Carolina.
ICS 100, 200, 300, 400, 700, and 800.
Valid driver's license.

Compensation will be determined based on qualifications, internal equity, budget, and market considerations.
Regular Onslow County employees have the ability to participate in a wide array of employee benefits including:

Health Insurance
Health Insurance is provided by BlueCross BlueShield of North Carolina and covers a wide variety of healthcare services.

Dental Insurance
Dental insurance is provided by Delta Dental to full-time employees and covers a percentage of basic to major dental procedures, including orthodontia for children and adults.

Vision Insurance
Vision insurance is provided by MetLife to full-time employees and covers a variety of materials (contacts and glasses frames/lenses) and an annual eye exam.

North Carolina Local Governmental Employees' Retirement System
Eligible employees are automatically enrolled in the retirement system and must contribute 6% of their gross salary each pay period. Once eligibility requirements are met, employees will be able to receive monthly payments for life based on their salary, age, and years of service credit.

NC401k
The County contributes 1% of employees' gross salary into the 401(k) account regardless of the employee's deferral amount. In addition, the County matches employee deferrals up to an additional 4%.

Vacation Leave
Regular full-time employees earn 13.5 days of vacation leave per year. With each 5-year increment of employment, vacation accrual increases.

Sick Leave
Regular full-time employees earn 12 days of sick leave per year.

Paid Holidays
County employees receive paid holidays annually. The Board of County Commissioners approves and may adjust the schedule as deemed necessary.

Teladoc Mental Health Services
The County provides Teladoc Mental Health Services to help employees and their families with personal, family and job-related problems such as depression, and substance abuse concerns.

Supplemental Benefits
County employees are also offered a variety of supplemental benefits such as Life Insurance, Flexible Spending Accounts, 457b Deferred Compensation Plan, and MetLife Supplemental Plans.

For more information, please visit and click on the Benefits tab.
01

Which of the following best describes your highest level of completed education?

• High School Diploma or GED
• Associates Degree
• Bachelors Degree
• Masters Degree
• Doctorate
• None of the above

02

Onslow County's Values are REACH- Resilience, Excellence, Accountability, Customer Service, Honesty. Which value(s) resonates with you the most and why? How would you plan to exercise these values in this position?
03

Do you have current certificates issued by the State of North Carolina for Emergency Medical Technician (Paramedic)?

• Yes
• No

04

Do you possess a valid driver's license?

• Yes
• No

05

Based on your review of the position requirements, are you able to perform the position duties with or without reasonable accommodation?

• Yes
• No

Required Question