JOB TITLE: Emergency Department Manager POSITION SUMMARY: The Emergency Department Manager oversees the daily operations, clinical performance, and strategic direction of the Emergency Department at our critical access hospital. This role ensures high-quality patient care, regulatory compliance, staff development, and operational efficiency while embodying the organization's core values: Build Trust, Obsess Over Excellence, Lead Innovation, and Deepen Connections. The Manager collaborates closely with clinical teams, hospital leadership, and community partners to deliver exceptional emergency services to the region. Build Trust We exhibit integrity, transparency and compassion in every interaction. • Foster a culture of compassion, safety, and respect for patients, families, and staff. • Communicate clearly with staff, providers, and leadership regarding department priorities, challenges, and performance. • Provide consistent coaching, feedback, and conflict resolution to maintain a healthy, trust-based work environment. • Ensure compliance with EMTALA, state regulations, and hospital policies through ethical and transparent practices. Obsess Over Excellence We have high standards and seek continuous improvement. • Monitor clinical performance, patient outcomes, and quality metrics to ensure high-quality emergency care. • Optimize staffing, workflows, and resource utilization to maintain timely, efficient patient throughput. • Lead quality initiatives, audits, and process reviews to drive continuous improvement. • Oversee onboarding, training, competency validation, and ongoing education for ED staff. • Maintain accurate, up-to-date policies, procedures, and clinical documentation standards. Lead Innovation We lead with creativity, agility and think bold in our approach. • Implement new approaches to emergency care delivery that enhance safety, efficiency, and patient experience. • Leverage digital tools, EHR enhancements, and data analytics to improve department performance. • Anticipate operational challenges and develop forward-thinking solutions. • Lead planning and response efforts for disaster readiness, mass-casualty events, and community emergencies. Deepen Connections We build strong relationships with our patients, their families and partners in the communities we serve. • Collaborate with EMS agencies, public health partners, and regional hospitals to strengthen emergency care coordination. • Ensure compassionate, clear communication during high-stress situations. • Work closely with inpatient units, ancillary services, and hospital leadership to support seamless patient transitions. • Promote a supportive, inclusive, and mission-driven culture within the Emergency Department. ESSENTIAL FUNCTIONS: • Demonstrates the ability to motivate, mentor, and develop clinical and support staff; fosters a culture of accountability, collaboration, and continuous learning; effectively manages conflict and builds high-performing teams. • Applies strong clinical judgment in fast-paced, high-acuity situations; supports staff with real-time guidance; ensures evidence-based practice and safe patient care standards. • Communicates clearly and professionally with staff, ED Medical Director, providers, patients, families, and community partners; adapts communication style to diverse audiences; ensures transparency and alignment across the department. • Uses data, metrics, and analytics to identify trends, evaluate performance, and drive operational and clinical improvements; translates insights into actionable strategies. • Maintains deep understanding of EMTALA, CMS Conditions of Participation, state regulations, and accreditation standards; ensures department practices meet or exceed all requirements. • Demonstrates knowledge of disaster response, mass-casualty protocols, and community emergency coordination; leads drills and preparedness planning. • Skilled in staffing models, resource allocation, workflow optimization, and budget stewardship; ensures efficient, safe, and cost-effective ED operations. • Works effectively with inpatient units, ancillary departments, EMS, and external partners to support seamless patient transitions and coordinated care. • Utilizes electronic health records, digital tools, and clinical systems to support documentation accuracy, operational efficiency, and quality improvement. • Demonstrates empathy, self-awareness, and strong interpersonal skills; maintains composure under pressure; supports staff and patients during high-stress situations. • Anticipates future needs, identifies opportunities for innovation, and aligns departmental goals with organizational priorities. QUALIFICATIONS: Required Education: • Bachelor's degree in nursing (BSN) or related healthcare field. Preferred Education: • Master's degree in nursing, Healthcare Administration, or related field. Required Licensure: • Current RN license in the state of Washington (or ability to obtain). Specialty Certification: • ACLS and PALS required. • TNCC required within three months of employment. • CEN or related specialty certification preferred. Required Experience: • 3-5 years of clinical emergency nursing experience. • 2+ years of leadership or charge nurse experience in an emergency setting. • Experience in a critical access or rural hospital preferred. WORK ENVIRONMENT: • Office and clinical settings with potential exposure to patient care areas. • Flexibility to work extended hours as needed. PHYSICAL DEMANDS: • Ability to work in a fast-paced environment and handle multiple priorities. • May require occasional travel between facility locations. OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. BENEFITS: We believe in taking care of those who take care of our community. We're proud to offer a comprehensive benefits package that puts your health and well-being first. With our flexible medical plan, you'll have access to multiple in-network tiers, including top-quality care from Snoqualmie Valley Health, Eastside Health, and First Choice/First Health providers. The best part? Anyone covered under our plan can receive care at SVH at no cost! It's all about giving you the options and support you need to experience life's great adventures. • Medical • Dental • Vision • Pharmacy • Life and AD&D • Retirement Plan • Employee Assistance Program (EAP) • Flexible Spending Account (FSA) • Travel Assistance & ID Theft Protection • Pet Insurance • Other Voluntary Benefits Benefit Eligibility Requirements - Employees regularly scheduled at least 20 hours per week. Employee Dependents - Your legal spouse or domestic partner; dependent children until age 26. Waiting Period - 1st of the month from the date of hire.