DescriptionJob Objective:
The Emergency Department Nurse Manager is a Registered Nurse responsible for planning, organizing, directing and evaluating clinical, administrative and operational activities for the nursing/patient care unit and disaster/emergency preparedness; implements and interprets policies, procedures, standards and regulations for nursing personnel, patients, medical staff, and the public. She/he maintains twenty-four-hour accountabilities for all activities of the unit. Applies ANA Standards of Nursing Administrative Practice and Hospital Preparedness Program (HPP) grant requirements in performance of leadership role.
Duties and Responsibilities:
A. Effectively plans, organizes and evaluates work duties of self and unit staff to promote quality nursing and patient care activities.- Develops unit goals annually, in conjunction with the unit staff and unit Medical Director that supports the department of nursing and the Medical Center's philosophy, goals and objectives
- Works collaboratively with other organizational leaders in preparing for Disasters/Emergencies. Emphasis is placed on preparing for a trauma, hazmat or emergency surge.
- Plans and maintains staffing pattern within budgeting parameters incorporating continuity of care, staff competency and patient acuity.
- Evaluates and sets standards for patient care and unit equipment.
- Collaborates with support services to provide a safe, clean and secure environment for patients, staff and visitors.
- Promotes intra and interdepartmental communication.
- Maintains patient reference materials and ensures access to appropriate policies, procedures, standards and care guidelines.
- Collaborates with Nursing Director and Supervisors to facilitate the provision of high-quality patient care.
- Works with the Medical Staff to coordinate the medical and nursing management of patient care.
- Utilizes staff in a manner which reflects the understanding of professional, legal and institutional constraints; the abilities of individual care providers; the holistic approach to patient care; and the use of time management principles.
- Evaluates patient care delivery through written documentation, observation, and comparison to established standards.
- Assists in providing nursing care to patients, as needed, to assess particular patient requirements or a backup to Staff Nurse.
- Serves as a clinical resource person and assists nursing personnel in assessing patient/family status to plan nursing care.
B. Builds and leads a high performing Team: Motivates, inspires and develops employees to accomplish goals and objectives.
- Interviews and selects staff for designated unit.
- Maintains staff meeting at least bi-monthly to discuss department and Medical Center goals, progress toward goals, and other significant information concerning the unit and organization.
- Provides an environment that promotes employee satisfaction and retention.
- Empowers staff to participate in changing process and incorporate changes into daily practices. Recognizes employee contributions.
- Monitors employee performance and provides ongoing feedback. Initiates corrective action when indicated. Completes employee performance appraisals according to Human Resources guidelines.
- Empowers staff to take ownership of patient care environment.
- Avoids preventable turnover. Initiates plan for change as appropriate. Ensures completion and processing of all personnel forms.
- Participates in recruitment events.
- Actively participates in strategies to meet Magnet designation.
C. Organizational Teamwork and Collaboration: Collaboratively works with peers and others to set and achieve interdepartmental / organizational goals and to resolve barriers to interdepartmental / organizational performance.
- Works with peers and co-workers to resolve conflict and duplication of effort and waste.
- Communicates to nursing supervisors' information essential for continuity of patient care.
- Attends required meetings or delegates responsibility when indicated in event of absence.
- Works effectively with Medical Directors, Service Chiefs and other members of the medical staff.
- Cooperates with instructors from schools of nursing to enhance student learning.
- Evaluates the educational needs of employees and provides for in services/training monthly and as applicable
- Ensures an appropriate orientation plan for newly hired unit personnel. Approves continuing education programs attended by the staff.
- Communicates Medical Center policies and procedures to nursing staff and promotes inter-departmental harmony.
- Communicates all pertinent information regarding resources and services to the Director of Nursing.
- Promotes and maintains effective inter and intra departmental communication.
- Promotes communication with attending physicians and house staff to meet specific needs of the patient.
- Consults with and keeps the Chief Nursing Officer/Directors of Nursing informed of activities, needs and problems on the nursing unit.
- Interprets, supports and implements organizational decisions, policies and procedures.
Non-Essential Duties:
Copying, faxing.
Knowledge, Skills and Abilities:
Knowledge
- Knowledge with mathematical concepts and the application of fractions, percentages, ratios and proportions to practical situations.
- Knowledge and ability to practice as defined by California Nurse Practice Act, ANA Scope and Standards of Practice and ANA Code of Ethic in coordination with hospital policy and procedures
- Knowledge of Nursing Sensitive Indicators and Demonstrated knowledge regarding special needs and behaviors of age specific groups
- Demonstrates knowledge of legal and regulatory aspects of care, knowledge of legal documents pertinent to unit/area of care (accountability).
- Demonstrates knowledge and competency on hospital information system.
- Demonstrates knowledge of Patient Rights.
- Knowledge of disaster preparedness requirements
- Knowledge of Joint Commission standards and regulations specific to Emergency Management
- Knowledge of HPP grant initiatives and requirements
Skills
- Skilled in transferring concepts into practical application.
- Skilled in reading, analyzing and interpreting common scientific and technical journals and understanding regulatory requirements.
- Skilled in the nursing process and effective decision making when establishing plan of care.
- Time management skills in providing excellent patient care.
- Skilled in the safe and effective usage of all equipment necessary to provide patient care.
- Skilled in current nursing practices and procedures and the development of a plan of care that support positive outcomes.
- Skills in budget preparation and control.
- Skills in personnel management through coordination and cooperation.
- Excellent problem-solving, time management and organizational skills.
- Skills to prepare complete, clear reports and recommendations after appropriate analyses of relevant and reliable information.
- Excellent oral and written communication skill.
Abilities
- Ability to define problems by collecting data, establishing facts and drawing valid conclusions.
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
- Ability to give and support the highest level of customer satisfaction at all times by providing a high degree of interaction with patient's and family members utilizing compassion and fostering effective communication.
- Ability to display a willingness to work as a team player.
- Ability to communicate effectively while maintaining good working relationships with coworkers, managers and all other hospital staff.
- Ability to follow direction and accept and utilize constructive criticism.
- Ability to prioritize and maintain organization of workflow.
- Ability to function effectively under pressure, stress, emotion and physical conditions while meeting time parameters.
Education and Experience:
Education
- Graduate of Accredited School of Nursing required.
- BSN or completion of BSN within 2 years of hire required.
Experience
- At least 5 years acute care experience.
- Progressive leadership experience which may include experience as a charge nurse.
Required Licensure and/or Certifications:
- Current California Registered Nursing license.
- BCLS, ACLS, and PALS required.
- Unit specific specialty certification preferred.
- FEMA course certifications: IS.100, IS .200, IS 700, IS 800 within 90 days
- Hazard Material Management course within twelve months of hire.
Key Physical Requirements and Working Conditions:
(Key Physical Requirements)
A detailed description of the physical requirements of this job is maintained in the Employee Health Department.
RequirementsEducation and Experience:
Education
- Graduate of Accredited School of Nursing required.
