Three (3+) years of supervisory/management experience in public safety division required; Communications Center experience preferred
Intermediate knowledge of 911 communications operations, hardware and software
Valid Driver's License and reasonable insurability
Responsibilities
Leads development and implementation processes for the Communications Center, including training and performance management
Conducts timely performance discussions and disciplinary counseling sessions
Supervises schedule and work assignments for Communications Center Supervisors
Develops and recommends business continuity plans for the Emergency Communications Center
Administers and configures Computer Aided Dispatch (CAD) software
Ensures compliance with Ohio Revised Code, LEADS/CJIS requirements, and Township policies
Oversees system installation, maintenance, and asset management at the Communications Center
Benefits
11 paid holidays
Lifestyle Reimbursement Account
Paid leave including vacation, personal, and sick
Comprehensive Health, Dental and Vision Benefits with Township contributions
Employer-paid life insurance
Employee assistance program
Participation in the Ohio Public Employees Retirement System
Full Job Description
Emergency Communications Manager The Position West Chester Township has an immediate need to fill an Emergency Communications Manager position. Under the general guidance and direction of the Director of Emergency Communications and Information Technology, the Emergency Communications Manager is responsible for leading and directing the Communications Center operations and staff; and managing all operations of the Township's 911 dispatch communications.
This position will play a vital role in Police, Fire, and EMS operations. The ideal candidate will have strong written and verbal communication skills, excellent interpersonal skills, and the ability to exercise sound judgment. This position also requires intermediate knowledge and experience with 911 communications operations.
A standard schedule is Monday through Friday from 8:30am - 4:30pm. Since this position supports a 24/7 operation, you may be asked to handle after-hours responses. Quarterly, a visit with 3rd shift is required, but the candidate will be able to flex their schedule to accommodate earlier morning hours. The pay for this position starts at $86,000.
Key Responsibilities
Leads development and implementation processes for the organization's Communications Center, which includes: professional development, training, mentoring, performance management, coaching, counseling, hiring, and terminations
Conducts timely performance discussions and disciplinary counseling sessions as required
Supervises schedule and work assignments for Communications Center Supervisors
Develops and recommends business continuity plans/protocols for the Emergency Communications Center
Administers, updates and configures Computer Aided Dispatch (CAD) software
Recommends and adheres to annual budgets and strategic plans for the Emergency Communications Center
Ensures Compliance with Ohio Revised Code, LEADS/CJIS requirements and audits to maintain PSAP status.
Ensures Compliance with West Chester Township policies, procedures, and guidelines applicable to responsible disciplines
Develops and ensures compliance with West Chester Township and 911 Communications Center policies and procedures
Provides requested reports to the Director - Emergency Communications and Information Technology
Establishes minimum requirements for and oversees installation, configuration, maintenance, troubleshooting and asset management of Communications Center systems
Experience/Education
Completion of a secondary education preferred
Three (3+) years of supervisor/management experience in a public safety division required; Communications Center experience preferred
Intermediate knowledge of 911 communications operations, hardware and software
Valid Driver's License and Reasonable Insurability
Benefits
11 paid holidays
Lifestyle Reimbursement Account
Paid leave, including vacation, personal, and sick
Comprehensive Health, Dental and Vision Benefits, including Township contribution to HSA & FSA
Employer-paid life insurance
Employee assistance program
Participation in the Ohio Public Employees Retirement System
