Salary: $116,292.80 - $162,801.60 Annually
Location : Emergency Management - Minden, NV
Job Type: Full Time
Job Number: 25/26-00182
Department: Emergency Management
Division: Emergency Communications
Opening Date: 09/01/2026
Closing Date: 9/15/2026 4:00 PM Pacific

DESCRIPTION
**Applications are reviewed regularly. Postings may close prior to the listed date. Individuals are encouraged to apply immediately.**

Play a vital role in ensuring the reliable delivery of critical 9-1-1 and public-safety services. Douglas County Emergency Management is seeking an experienced leader with a background in emergency communications and public safety dispatch who can effectively manage staff, ensure compliance with applicable standards, laws, and regulations, and has a strong commitment to continuous improvement, operational readiness, and excellence in public service. If you are someone with exceptional communication, problem-solving, and relationship-building skills who understands the crucial need for effective collaboration in serving the needs of our community, the Emergency Communications Manager could be the right fit for you.

Position is subject to evening, weekend, holiday, split shifts, and on-call requirements as scheduled and as needed to ensure appropriate coverage and maintain operations.

Primary Objectives
Under administrative direction, performs complex work directing and ensuring the continuous operation of Douglas County's Emergency Communications Center, which provides emergency dispatch services to six public-safety agencies across multiple counties and states of Nevada and California; establishes and implements operational procedures necessary to meet the legal, regulatory, and service requirements of each jurisdiction; manages, supervises, oversees, and coordinates the activities and operations of the Douglas County Emergency Communications Division, including emergency public safety dispatch operations; coordinates assigned activities with other divisions, departments, user agencies, and outside agencies; provides highly responsible and complex administrative support to the Director of Emergency Management; provides strategic leadership, oversight and direction to ensure smooth and efficient operation of the center and services to the community; performs related tasks as apparent or assigned.
This is a safety sensitive position and is subject to random and pre-employment drug and alcohol screening.

Supervision Exercised
Supervision is exercised over all division personnel.

PRIMARY DUTIES AND RESPONSIBILITIES

1. Manages and directs the functions and activities of the emergency communications center; develops, implements, and manages work rules and performance standards; develops short- and long-term plans for achieving program objectives and operational goals; develops and implements project management systems; communicates departmental strategic priorities into clear operational expectations for supervisors, ensuring consistent messaging across shifts and teams.
2. Manages and directs assigned staff; coordinates, prioritizes and assigns tasks, projects, and trainings; tracks and reviews work progress and activities; directs the recruitment and selection of staff; undertakes disciplinary action as required; conducts performance evaluations; coaches and mentors team members; ensures appropriate scheduling of staff to ensure proper operational coverage.
3. Coordinates and collaborates with participating law enforcement, fire, emergency medical, county, state, federal, tribal, and other partner agencies; service stakeholders, departmental representatives, and elected officials, to determine needs, make recommendations to resolve problems, and coordinate work; appears before and networks with, various boards, commissions, government agencies, legislative committees, advisory committees, and others on behalf of the communications center; oversees the 9-1-1 surcharge advisory committee.
4. Develops procedures and guidelines as necessary to meet challenges, legal issues, and changes; develops short and long-range plans with regard to emergency communication operations; evaluates and analyzes issues, and recommends and implements solutions to safeguard operations and to maintain and improve productivity; conducts investigations of citizen and interdepartmental complaints and implements proper resolution to any issues that may arise; provides information, instructions and assistance to the public.
5. Prepares and administers the division's budget; controls expenditures within delegated authority and ensures adherence within approved budget allocations.
6. Maintains operational oversight of the center's computer-aided dispatch, 9-1-1 telephone, radio, recording, network, and geographic-information systems; identifies and assesses service disruptions, initiates continuity procedures, coordinates technical response with County IT and vendors, and makes operational decisions necessary to maintain emergency communications services during system failures.
7. Ensures adherence to the standards of the Quality Assurance Program as required for service compliance with the International Academies of Emergency Dispatch (IAED) and Douglas County standards; participates in accreditation process as necessary.
8. Serves as Terminal Agency Coordinator (TAC) for NCIC/NCJIS/NLETS. Ensure proper internal written procedures are developed and training provided. Conduct internal audits to ensure compliance. Comply with all state and federal audit requirements.
9. Performs duties of Emergency Communications Specialists and Supervisors as required; provides after-hours management response for significant emergencies, staffing shortages, system failures, and other events affecting emergency communications operations; remains available as required to direct corrective actions, coordinate resources, and maintain continuity of critical public-safety services.
10. Assists the Director of Emergency Management with public education and preparedness efforts related to emergency operations; assists with activities of the Emergency Operations Center (EOC).
11. May use County vehicle to perform various tasks related to job duties.
12. Represents the County with dignity, integrity, and a spirit of cooperation in all relationships with staff and the public.
13. Contributes effectively to the accomplishment of team or work unit goals, objectives, and activities.

MINIMUM QUALIFICATIONS/CERTIFICATIONS & LICENSES

MINIMUM QUALIFICATIONS

• Bachelor's degree in criminal justice, emergency management or related field and six (6) years of increasingly responsible experience in emergency communications or public safety dispatch, including three (3) years of administrative or supervisory responsibilities; OR an equivalent combination of education, training and experience.

CERTIFICATIONS/LICENSES

• Valid Driver's License
• International Academy of Emergency Dispatch (IAED) Certification in Emergency Fire Dispatch (EFD), Emergency Medical Dispatch (EMD), and Emergency Police Dispatch (EPD) within six (6) months of date of employment
• First Aid, CPR, and AED certification within six (6) months of date of employment
• Association of Public-Safety Communications Officials (APCO) Communications Training Officer Certification or equivalent within six (6) months of date of employment
• Nevada Criminal Justice Information System (NCJIS) Certification
• National Crime Information Center (NCIC) Certification
• National Center for Missing and Exploited Children (NCMEC) Certification
• ICS 300

WORKING CONDITIONS/ACKNOWLEDGEMENTS

WORKING CONDITIONS
The characteristics listed below are representative of the physical demands, physical agility, sensory requirements, and environmental exposures required by an individual to successfully perform the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• This work requires the occasional exertion of up to 30 pounds of force.
• Work regularly requires sitting, speaking or hearing and using hands; occasionally requires standing and walking.
• Work has standard vision requirements; vocal communication is required for conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to receive detailed information through oral communication and/or to make fine distinctions in sound.
• Work requires preparing and analyzing written or computer data, operating motor vehicles or equipment and observing general surroundings and activities.
• Work is subject to evening, weekends, holidays, split shifts, and on-call requirements as needed to ensure appropriate coverage and maintain operations. Must maintain regular and consistent punctuality and attendance.
• Work is generally in a moderately noisy location (e.g. business office, light traffic).
• Work has minimal exposure to adverse environmental conditions.

Douglas County provides benefits to full-time employees. Benefits are prorated for part-time employees working 20-29 hours per week. Part-time employees working 19 hours or less, as well as on-call employees, are not eligible for benefits.

No Nevada State income tax.

Retirement - Public Employees' Retirement System of Nevada (PERS)
Douglas County contributes 36.75% of an eligible regular member and 50% of an eligible Police and Fire member's salary for retirement.

Deferred Compensation Plans - Employees have the option to participate in a deferred compensation program through , which is funded by the employee.

Employee Perks

• Vacation: Accrued at the rate of 4.6154 hours per pay period, or 120 hours per year (increase with years of service).
• Sick Leave : Earned at the rate of 3.6923 hours per pay period, or 96 hours per year.
• Holidays: 12 paid holidays per year.
• Employee Recognition Programs
• Annual Gym Membership
• Employee Assistance Program (EAP)
• Tuition Reimbursement Programs

Health Insurance
As a Douglas County employee, you'll enjoy a comprehensive benefits package with several medical plan options, plus dental and vision coverage, life insurance, and disability insurance. Benefits start on the first of the month after a 30-day waiting period. To learn more about our health insurance and employee benefits, please visit our

Compensation
Douglas County uses a Pay for Performance compensation system, where employees receive annual performance evaluations and may be eligible for merit-based salary increases. Qualified employees can earn up to a 3% merit increase on their anniversary date, and may also receive an annual Cost of Living Adjustment (COLA) during the first pay period of each fiscal year, based on the Consumer Price Index, up to a maximum of 5%. In addition, eligible employees who demonstrate exceptional, above-and-beyond performance may receive further compensation through the County's Recognition of Excellence Program.
01

What is your highest level of completed education?

• High School or GED
• Vocational Certification
• Associate's Degree
• Bachelor's Degree
• Master's Degree or Higher
• None of the Above

02

If you indicated a degree above, what was the major?

• Criminal Justice
• Emergency Management
• Closely related field
• None of the above
• No degree

03

If you indicated a closely related field, please list the major.
04

How many years of increasingly responsible experience in emergency communications or public safety dispatch do you possess?

• No experience
• Less than 5 years
• 5 years
• 6 years
• 7 years
• 8 years
• 9 years
• 10 years or more

05

How many years of the above listed experience included administrative or supervisory responsibilities?

• No experience
• Less than 3 years
• 3 years
• 4 years
• 5 years or more

06

Briefly describe your experience in emergency communications or public safety dispatch, including if applicable any administrative or supervisory responsibilities performed.
07

Will you be able to provide a current valid Driver's License and DMV history report (10 year) if offered employment?

• Yes
• No

08

Do you have International Academy of Emergency Dispatch (IAED) Certification in Emergency Fire Dispatch