Job Description:This job is responsible for the delivery of tactical plans to achieve goals through advanced coding and/or metadata management, providing support and technical leadership for platforms and operations. Key responsibilities include contributing to the design, development, execution and continuous improvement of operational and strategic initiatives to drive cross-channel client & prospect eligibility, targeting, and platform enablement. Job expectations include interacting with senior leaders, providing support and technical expertise for supported platforms.
The Email Production Manager owns the backend execution of marketing and servicing email campaigns within Bank of America's Email Channel, partnering for execution intake through deployment. This role is accountable for flawless operational delivery, adherence to email standard best practices, and effective cross functional coordination to ensure accurate, timely, and scalable email communications.
The ideal candidate brings deep hands on email production experience, strong operational discipline, and the ability to manage several high volume, high risk communications concurrently.
Key Responsibilities:- Own end to end email production, including build, setup, testing, quality assurance, and deployment.
- Partner cross functionally with line of business stakeholders, technology teams, compliance partners, analytics, creative agencies, and email vendors to execute campaigns.
- Manage production timelines and dependencies, ensuring deliverables are completed accurately and on schedule.
- Coordinate and execute comprehensive email testing across teams to validate content, targeting, rendering, and compliance.
- Develop, modify, and maintain email assets using HTML and dynamic content logic as needed.
- Enforce production standards, best practices, and quality controls to minimize defects and redeployments.
- Identify opportunities to improve workflows, tools, and processes to increase efficiency and execution quality.
Required Qualifications:- Proven experience in email production, execution, and operational delivery within a complex environment.
- Deep hands on experience with Salesforce Marketing Cloud, including AMPscript and HTML for email development, execution, and troubleshooting.
- Strong project and relationship management skills, with the ability to influence and collaborate across large, cross functional teams.
- Demonstrated ability to manage multiple concurrent assignments independently while meeting strict execution timelines.
- Exceptional attention to detail, with proven experience performing quality control and audit checks.
- Strong written, verbal, analytical, and organizational skills.
- Proficiency in Microsoft Office products, particularly Excel and PowerPoint.
- Demonstrated ability to identify opportunities for innovation and continuous improvement.
Desired Qualifications:- SQL and database experience
Skills:- Attention to Detail
- Business Operations Management
- Collaboration
- Project Management
- Technical Strategy Development
- Business Process Analysis
- Decision Making
- Oral Communications
- Recording/Organizing Information
- Solution Delivery Process
- Active Listening
- Analytical Thinking
- Continuous Improvement
- Data Quality Management
- Technical Documentation
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.
Shift:1st shift (United States of America)
Hours Per Week: 40
Pay Transparency detailsUS - CA - San Francisco - 315 Montgomery St - 315 Montgomery (CA5704), US - IL - Chicago - 110 N Wacker Dr - Bank Of America Tower Chicago (IL4110), US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100), US - MA - Waltham - 1025 Main St - 1025 Main St - Waltham (MA6536), US - NJ - Pennington - 1500 American Blvd - Hopewell Bldg 5 (NJ2150), US - NY - New York - 114 W 47th St - 114 W 47th St - Ust (NY8114), US - RI - Lincoln - 670 George Washington Hwy (RI1541)
Pay and benefits information
Pay range
$109,400.00 - $154,400.00 annualized salary, offers to be determined based on experience, education and skill set.
Discretionary incentive eligible
This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
Benefits
This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
