Salary : $77,262.62 - $115,893.94 Annually
Location : (Ramsey County Government Center) Saint Paul, MN
Job Type: Full Time
Remote Employment: Flexible/Hybrid
Job Number:
Department: Financial Assistance Services
Division: Mnsure2
Opening Date: 06/18/2026
Closing Date: 7/6/2026 11:59 PM Central
Union: Ramsey County Supervisors Association
FLSA Status: exempt

Position Summary

This vacancy is within the Financial Assistance Services department. The eligibility list created by this vacancy may be used to hire other vacancies in the department.
To supervise and direct the activities of a section of the Financial Assistance Services Division in the provision of financial assistance eligibility or case management services; to analyze, develop and recommend changes in programs, policies and procedures; and perform related duties as assigned.

To view or print a copy of the complete Ramsey County job (class) description for this position, go to: Job Descriptions. Once at this page, you can browse the alphabetical list or search for a job description.

Flexible Workplace:
This position is identified under the designation of 'flex work eligible', meaning that the employee can formally opt to be in-office full-time or work a flex schedule in which at least two-days per week are performed in office and other days can be performed in a remote-first environment. Regardless of selection, the position carries expectations regarding on-site responsibilities and will require schedule flexibility beyond the minimum expectations set forth in the county's flexible workplace policy. To view Ramsey County's Flexible Workplace policy, go to: Flexible Workplace Policy
Examples of Work Performed

1. Promote a diverse, culturally competent, and respectful workplace.
2. Supervise eligibility specialists, program assistants and support administrative staff of a Financial Assistance Services section by interviewing, hiring, assigning and scheduling staff; monitor and evaluate performance; train and guide staff; set work priorities and assist in establishing work standards; assure staff compliance with applicable laws, procedures, and regulations; conduct case consultations and unit meetings; enforce work rules and administer disciplinary actions; and otherwise provide leadership and direction to ensure effective and efficient unit operations.
3. Serve as liaison with representatives of public and social service agencies; negotiate with service vendors and other social service agencies to coordinate projects and services to produce desired outcomes; represent the unit or department in committee assignments, and in interactions with community groups to plan, develop and present information concerning financial assistance programs.
4. Collect, analyze, and interpret statistical data and reports data to management for planning purposes, to monitor trends and developments relating to client and program needs, and to manage resources and staffing. Develop new tracking systems to capture data for reporting. Prepare job assignments and maintain workload standards based on data collected. Compile data to be shared with external agencies to fulfill mandated reporting requirements.
5. Assist staff with identification of clients' complex life situations and social service needs; helps identify appropriate resources for referral of clients to other social service agencies; and assist when needed in diffusing volatile situations with clients.
6. Recommend priorities regarding program administration to the Human Services Manager, and set priorities, goals and standards for the unit.
7. Receive and respond to complaints or informational requests from clients, officials and the public.
8. Recommend legal actions to the county attorney to pursue fraudulent actions and overpayment of public assistance.
9. Represent the agency at appeal hearings, administrative rule-making hearings, arbitration hearings, and fraud trials.
10. Review applicable laws, policies, rules and regulations, and recommend improvements in legislation based on operational experience and impact on client population.
11. Conduct special studies, projects and surveys as needed, and draft written policy and procedural material, design new forms and notices, and complete written and oral reports as requested.
12. Analyze and evaluate operational systems and recommend design and implementation of improved manual and automated systems.
13. Assist in design of new or improved automated systems by participation in committee work.
14. Design procedures and detail screens for automation project teams.

(The work assigned to a position in this classification may not include all possible tasks in this description and does not limit the assignment of any additional tasks in this classification. Regular attendance according to the position's management approved work schedule is required.)
ESSENTIAL FUNCTIONS: 1, 2, 3, 4, 5, 6, 7, 8.

Minimum Qualifications
Education: Associate of Arts Degree from an accredited college.
Experience:

Six years of experience, including four years as an Eligibility Specialist (ES) or Eligibility Specialist Senior (ESS) and two years of clerical, customer service, or client service work. One of the four years of ES/ESS experience can include determining eligibility for a government based financial or medical assistance program.
Substitution: Equivalent combination of education and related experience.
Certifications/Licensure: None.

Exam/Screening Process Information
The examination process will consist of the following section with each section weighted as indicated:

• Training and Experience Rating = 100%

The examination for Financial Assistance Supervisor will consist of a training and experience rating, comprised of the questions in the attached supplemental questionnaire. Not all applicants who meet the minimum qualifications will pass the training and experience rating. The rating on this supplemental questionnaire will depend on your answers to the questions -do not mark "see resume" or "see work history" as a response. Please answer all your questions clearly and completely. Failure to respond could affect your score and final rank on this examination.
Eligible List: The names of all applicants who filed a properly completed application and passed the examination/screening process with a score of 40% or higher will be placed on the eligible list for an employment opportunity as a Financial Assistance Supervisor. This list will be certified to the appointing authority which may use this list to conduct interviews to fill a vacancy. Candidates will remain on the list for 30 days or until hired, whichever occurs first. A notice will be sent to applicants at the time the eligible list is posted, informing them that the list has been posted and their rank on the list.
To print a paper application for this posting click Paper Application You will need to print this posting and answer the supplemental questions associated with this exam and submit them with your completed paper application.

For further information regarding this posting, please contact: [email protected]
Ramsey County provides a wide range of employee benefits to support health, well-being, and work/life balance. Benefits eligibility can vary depending on union status/contract language. A summary of benefits is provided below. Detailed information is available for review at

• Medical, dental and vision insurance
  • The County contributes a bargained percentage to the medical and dental monthly premium
  • Employees choose from four enrollment tiers: Single, Employee + legally married spouse, Employee + Child(ren), Family
  • Blue Cross Blue Shield Medical insurance - three plan options including a High Deductible Plan with a Health Saving Account offered. Earn up to $20/month in electronic gift cards for each enrolled employee or spouse for wellness activity
  • MetLife Dental Insurance - two plan options offered
  • VSP Vision Insurance - Advantage Plan offered

• Pre-tax Benefit Program
  • Pre-tax medical, dental, vision monthly premium deduction option
  • Dependent and Health Care Flexible Spending Accounts
  • County monthly contribution to a Health Savings Account for employees who elect the High Deductible medical plan

• Paid time off
  • Vacation hours, accrued based on years of service, ranging from 12 to 25 days per year (pro-rated for part-time employees)
  • 11 scheduled holidays and two floating holidays
  • Up to eight weeks of 100% paid parental leave, plus additional use of sick time as noted below
  • Sick hours accrued at a rate of three weeks per year, which can be used for medical and dental care; injury or illness for you, your spouse or children; the birth or adoption of a child (up to 80 hours) or the death of a family member (up to 40 hours)
  • Wellness incentive allows conversion of unused sick time to vacation or pay

• Retirement benefits
  • Pension - The county contributes at least 7.5% of your salary to your pension, depending on bargaining unit. Unlike other retirement investments, pension payments are a lifetime benefit once you start collecting payments
  • New employees become vested after three years. For the Police and Fire union, employees are vested after 10 years
  • Deferred compensation - 457(b) account with employer match
  • Health Care Savings Plan - all benefits-eligible employees contribute 1% of gross regular salary to a Health Care Savings Plan account for eligible health care expenses after retirement. Interest accrues tax free. County provides a scheduled contribution after five years of participation

• Transit and parking
  • Fully funded Metropass.
  • Transportation/parking expenses reimbursement account

• Employee well-being
  • Employee assistance program, including telephone counseling, financial counseling, rideshare benefits, etc.
  • Wellness programming
  • Flexible work policy with hybrid work options for eligible positions

• Life Insurance and Disability leave
  • County provided Basic Life coverage - 1x annual salary, minimum $10,000 up to a maximum of $50,000. Optional supplemental coverage available
  • Long-term Disability - County provided coverage replaces 40% of the employee's lost income after six months of disability, subject to a $5,000 monthly maximum. Option to purchase an additional 20% income replacement up to $7,500 monthly maximum
  • Short-term Disability - option to purchase 60% income replacement coverage with 30, 60 or 90-day waiting period

• Career development
  • Tuition reimbursement, up to $4,000 per year
  • Online professional development opportunities through the Learning & Development Center
  • County employment qualifies as a public service organization for the Public Service Loan Forgiveness Program
  • Employee resource groups - help employees build connections through common bonds with colleagues

For information about Ramsey County's 2026 benefits, visit:
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*Each applicant must complete this supplemental questionnaire as a part of the application screening process. The supplemental questionnaire will be used as a scored evaluation of your knowledge, skills and experience. Provide complete information for each question. Do not write "see resume" as it is not an acceptable answer. The experiences you indicate in your responses will be reviewed and used to determine your eligibility to move forward