The Electrical Operations Manager is responsible for leading and overseeing the day-to-day operations of the electrical department. This role will drive department performance, technician productivity, customer satisfaction, safety, quality, and profitability while developing a high-performing electrical team.
The ideal candidate is a strong people leader with a background in residential electrical service and/or installation who understands how to build a department, hold teams accountable, and create an exceptional customer experience.
This is a
hands-on leadership position that requires strong business acumen, field knowledge, communication skills, and the ability to coach and develop technicians and support staff.
Key ResponsibilitiesDepartment Leadership- Oversee all daily electrical department operations.
- Establish department goals, KPIs, and performance expectations.
- Lead, coach, and develop electricians, installers, apprentices, and support personnel.
- Conduct regular one-on-ones, performance reviews, and team meetings.
- Build a culture of accountability, teamwork, professionalism, and continuous improvement.
- Partner with Recruiting and HR to identify staffing needs and build a strong talent pipeline.
Production & Field Operations- Monitor daily technician productivity, capacity, sold work, callbacks, and completion rates.
- Ensure jobs are properly scheduled and resources are aligned with demand.
- Work closely with dispatch and customer service to maximize technician efficiency.
- Assist with escalated field situations and complex customer concerns.
- Ensure technicians have the tools, materials, training, and resources needed to succeed.
- Identify operational bottlenecks and implement solutions.
Financial & Department Performance- Own electrical department revenue, gross profit, labor costs, and overall profitability.
- Monitor department KPIs and financial performance.
- Identify opportunities to improve average ticket, conversion, productivity, and revenue.
- Control overtime, material costs, warranty expenses, and other controllable costs.
- Partner with leadership to develop annual budgets and growth strategies.
- Analyze department performance and create action plans when goals are not being met.
Customer Experience- Ensure every customer receives a professional, high-quality experience.
- Handle escalated customer concerns and service recovery situations.
- Monitor callbacks, complaints, reviews, and customer satisfaction.
- Establish clear expectations for technician professionalism and communication.
- Ensure work is completed according to company quality standards.
Safety, Quality & Compliance- Maintain strict adherence to electrical codes, company standards, and safety procedures.
- Ensure technicians maintain required licenses and certifications.
- Conduct quality-control reviews and address workmanship issues.
- Reduce callbacks and warranty-related expenses through training and accountability.
- Promote a strong safety culture throughout the department.
- Ensure compliance with applicable federal, state, and local regulations.
Training & Development- Identify technical and leadership development opportunities.
- Create and maintain training plans for electricians and apprentices.
- Partner with Training/HR to develop career paths and advancement opportunities.
- Coach technicians on technical skills, customer communication, sales, and productivity.
- Identify high-potential employees and develop future leaders within the department.
Sales & Revenue Growth- Partner with Sales and Operations leadership to grow the electrical department.
- Monitor lead conversion, average ticket, sold hours, and close rates.
- Coach technicians on identifying customer needs and presenting solutions professionally.
- Develop strategies to increase maintenance, repair, replacement, and electrical upgrade opportunities.
- Identify new revenue opportunities and services the company can offer.
Leadership ExpectationsThe Electrical Operations Manager is expected to:
- Lead by example.
- Set clear expectations and follow through with accountability.
- Make data-driven decisions.
- Communicate effectively with field and office teams.
- Develop people rather than simply manage tasks.
- Be visible and engaged with the field team.
- Create solutions rather than simply identify problems.
- Protect the customer experience and company reputation.
- Maintain a high standard of professionalism and integrity.
Key Performance IndicatorsSuccess in this position will be measured through:
- Electrical department revenue
- Gross profit / gross margin
- Technician productivity
- Average ticket
- Lead conversion / close rate
- Sold hours
- Revenue per technician
- Callback rate
- Warranty expense
- Customer satisfaction / reviews
- Employee retention
- Technician utilization
- Safety performance
- On-time completion
- Department EBITDA/profitability
QualificationsRequired:- 5+ years of experience in residential electrical service, installation, or a related field.
- Previous leadership or management experience.
- Strong understanding of residential electrical systems and field operations.
- Strong communication and interpersonal skills.
- Demonstrated ability to coach, motivate, and hold employees accountable.
- Strong organizational and problem-solving skills.
- Ability to analyze operational and financial performance.
- Valid driver's license and acceptable driving record.
Preferred:- Master Electrician or appropriate state electrical license.
- Experience managing a residential service electrical department.
- Experience with ServiceTitan or similar field-service management software.
- Experience managing a P&L or department budget.
- Experience growing a service department.
- Experience in HVAC, plumbing, or other home-service industries.
What Success Looks LikeFirst 30 Days- Learn the team, systems, processes, and department expectations.
- Establish relationships with technicians and support staff.
- Understand current KPIs and financial performance.
- Identify immediate operational and customer-service opportunities.
60 Days- Establish clear accountability and performance expectations.
- Implement coaching and development routines.
- Begin improving productivity, callbacks, and customer experience.
- Identify staffing, training, and equipment needs.
90 Days- Deliver measurable improvement in department performance.
- Establish a sustainable operating rhythm for the electrical department.
- Develop a strong bench of technicians and future leaders.
- Build a clear growth plan for the department.
- Demonstrate ownership of financial and operational results.
Compensation & BenefitsCompensation: $100k- $120 DOE + Performance Bonus
Additional benefits may include:
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Company vehicle
- Company phone/tablet
- Leadership and technical training
- Career advancement opportunities
- Employee discounts
- Performance incentives
