Job Description

EHR Analyst II - Patient Digital Experience, Full Time, First Shift, IS&T

The EHR Analyst II performs moderate-complexity Epic build, testing, implementation, and troubleshooting. The Analyst II works independently on small to medium-sized projects, collaborates with stakeholders to gather requirements, and supports system optimization.

Responsible for design, optimization and maintenance support of Patient Experience and Access digital web and mobile technologies including, but not limited to, Epic MyChart, Bedside, Care Companion, Welcome, Telehealth, Hello World Multichannel Communications, Cheers Campaigns/CRM, etc., as well as other associated software or platforms necessary to support patient-facing resources.

Responsibilities

Certification and Knowledge Maintenance:
• Maintain certification(s).

System Configuration and Workflow Management:
• Configure and maintain Epic workflows, tools, security, rules, and documentation templates.
• Support collection and documentation of workflow requirements.
• Assist in upgrades, release validation, and new feature implementations.
• Lead requirements gathering sessions with clinical and operational stakeholders.

Testing and Optimization:
• Create and execute integrated test plans.
• Participate in testing activities including execution of test scripts and validation of build changes.
• Perform release note reviews, workflow validation, and optimization activities (not limited to).

Support and Compliance:
• Provide Level 2 support for complex incidents and escalations.
• Maintain adherence to change management standards.

Qualifications

Minimum Required:

• Bachelor's Degree
  • Four years of experience in lieu of Bachelor's Degree.
• 2-4 years of EHR analyst experience.

LICENSE & CERTIFICATION:

Epic certification(s) in assigned module(s) required within timeframe, certifications maintained.