cFocus Software Incorporated

EEOC - System Administrator

cFocus Software Incorporated • $90K — $110K *
Washington, DC 20011In-Person
Education, Government & Non-Profit
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in IT, Computer Science, or related field, or 10+ years of relevant experience.
  • Experience in enterprise systems administration and advanced support within a Microsoft environment.
  • Knowledge of Azure, Active Directory, Microsoft 365, Windows OS, and PowerShell tools.
  • Skilled in root-cause analysis and incident documentation.
  • Proficient in network protocols, firewalls, and endpoint security practices.
  • Experience supporting enterprise applications including legacy systems and evolving technologies.
  • Strong communication skills for interaction with diverse stakeholders.

Responsibilities

  • Provide advanced support for unresolved incidents escalated from Tier 1 or Tier 2 teams.
  • Perform advanced troubleshooting and root-cause analysis for system-related issues.
  • Document incidents, technical findings, and resolutions in the service ticketing system.
  • Administer user accounts and permissions in Azure, Active Directory, and Microsoft 365.
  • Enhance build and deployment infrastructure using automation tools like PowerShell.
  • Monitor and troubleshoot network performance and security requirements.
  • Support the migration to Windows 11, including compatibility testing and deployment.

Benefits

  • Onsite position in Washington, DC.
  • Opportunity to work with the Equal Employment Opportunity Commission.
  • Possibility for local or domestic travel as required.
  • Emphasis on professional development and training in evolving technologies.
Full Job Description
cFocus Software seeks a System Administrator to join our program supporting the Equal Employment Opportunity Commission (EEOC). This position is onsite in Washington, DC. This position requires a Public Trust or the ability to obtain a public trust clearance.
Qualifications:
  • Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field; in lieu of a degree, a minimum of ten years of relevant professional experience.
  • Demonstrated ability to perform enterprise systems administration and advanced technical support in a Microsoft-based environment.
  • Hands-on knowledge of Azure, Active Directory, Microsoft 365, Windows operating systems, PowerShell automation, software deployment, patching, network troubleshooting, and workstation security.
  • Ability to conduct root-cause analysis, recognize broader system impacts, and prepare clear, complete, technically accurate incident documentation.
  • Strong working knowledge of network protocols, firewalls, access controls, system hardening, vulnerability remediation, endpoint security, backup, and recovery practices.
  • Ability to support enterprise applications across current, legacy, and evolving versions and to learn EEOC-specific tools and procedures.
  • Professional command of the English language and the ability to communicate effectively with end users, technical teams, business stakeholders, vendors, and Government management.
  • Ability to work on-site at EEOC Headquarters during the required operating window and perform occasional approved local or domestic travel or weekend support, as needed.
  • Must currently possess or be able to favorably complete the required five-year employment background investigation for a Public Trust position, normally initiated through Standard Form 85P, and meet applicable OPM suitability standards.

Duties:
  • Provide advanced end-user and business-functional support for incidents that cannot be resolved through Tier 1 or Tier 2 support.
  • Review and validate escalations; perform advanced troubleshooting and root-cause analysis; determine whether issues are isolated or system-wide.
  • Classify incidents, analyze related tickets and historical trends, and document technical findings, business impact, approvals, resolution, and closure details in the service ticketing system.
  • Administer Microsoft Azure, Active Directory, and Microsoft 365, including user accounts, group policies, permissions, access controls, SharePoint, OneDrive, Teams, and Power Apps.
  • Maintain and improve automation and continuous build, integration, and deployment infrastructure across multiple environments using PowerShell and other approved utilities.
  • Monitor network performance; troubleshoot connectivity; support network protocols, firewalls, infrastructure, and network security requirements.
  • Install, update, patch, configure, test, integrate, and troubleshoot enterprise applications across the EEOC network.
  • Support the EEOC Windows 11 migration, including planning, application compatibility testing, configuration, administration, deployment, troubleshooting, documentation, and consultation.
  • Maintain operating systems and workstation configurations in accordance with United States Government Configuration Baseline (USGCB) requirements.
  • Implement workstation security policies, monitor threats, apply system-hardening procedures, and complete approved vulnerability remediation actions within established timelines.
  • Coordinate with EEOC security operations personnel to perform desktop virus scans, remediate infected systems, and conduct approved desktop data recovery and backup activities.
  • Configure and manage mobile devices and provide technical support for Microsoft products, hardware, software, user accounts, and connectivity issues.
  • Install and remove user applications; relocate and configure computers; securely wipe hard drives; complete inventory documentation; and prepare equipment for approved reuse or storage.
  • Write and test software installation scripts and resolve application configuration, integration, and deployment issues.
  • Provide comprehensive administration, maintenance, troubleshooting, configuration, integration, and sustainment support for current, legacy, upgraded, and newly introduced EEOC software and technologies.
  • Coordinate with functional analysts, technical teams, business process owners, vendors, and EEOC management to resolve complex incidents and restore service.
  • Follow ITIL-aligned incident, problem, change, and service-management practices and comply with applicable EEOC, NIST, privacy, security, and Section 508 requirements.
  • Maintain current technical knowledge and complete required training to support EEOC's evolving enterprise environment.

About cFocus Software Incorporated

Established in 2006, cFocus Software has provided IT services to Federal Government agencies for over 10 years. And they’re just getting started! Follow us as they continue to innovate and serve their federal government customers.

cFocus Software Incorporated Careers

Joining cFocus Software Incorporated presents an unparalleled opportunity to become part of a leading team of professionals dedicated to pioneering innovations in the technology sector. As a company renowned for its commitment to excellence and growth, cFocus Software Incorporated offers a range of job opportunities designed to empower career advancement and professional development.

Explore Career Opportunities

cFocus Software Incorporated is actively hiring and offers a variety of positions that cater to a range of skills and experiences. Whether you're looking for an entry-level role or a senior leadership position, cFocus Software Incorporated provides a platform to enhance your career. Explore open positions that align with your professional interests and expertise.

Innovative Work Environment

cFocus Software Incorporated is committed to innovation and leadership in the technology industry. The company encourages a culture of creativity and problem-solving, where each team member’s contribution is valued. Professionals at cFocus Software Incorporated work on cutting-edge projects that push the boundaries of technology and have a lasting impact on clients and communities.

Professional Growth and Development

cFocus Software Incorporated believes in nurturing the growth of its employees through comprehensive professional development and diversity training programs. These initiatives ensure that every team member has the tools and knowledge necessary to succeed. Employees are encouraged to take on challenging projects that foster personal and professional growth.

Internship Programs

For those starting their careers, cFocus Software Incorporated offers internship programs that provide a robust foundation in technology and business practices. Interns gain hands-on experience, working alongside seasoned professionals and participating in projects that offer real-world applications and outcomes.

Benefits and Culture

cFocus Software Incorporated is dedicated to supporting its employees with a competitive array of benefits. The company prioritizes work-life balance, health, and well-being, ensuring that the team can perform at its best. cFocus Software Incorporated's inclusive culture promotes diversity and equal opportunity, making it a great place to work for individuals from all backgrounds.

Networking and Leadership Opportunities

Employees at cFocus Software Incorporated have numerous opportunities to engage in networking and leadership activities. These opportunities allow for career advancement and the development of new skills through interaction with industry leaders and peers.

Applying for a Position

To apply for a position at cFocus Software Incorporated, candidates should prepare their resume to highlight relevant experience and skills. The interview process is designed to assess fit both for the role and the company culture. cFocus Software Incorporated seeks passionate, curious, and innovative team players who are ready to drive change.

Stay Connected with cFocus Software Incorporated Careers

Keep up to date with the latest from cFocus Software Incorporated by following the careers blog. Gain insights from industry leaders and get tips on everything from crafting your resume to acing your next interview.

Join the cFocus Software Incorporated Team

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Learn more about cFocus Software Incorporated
Size
11 employees
Industry
Information Technology
* Ladders Estimates

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