Job DescriptionYou are a specialist in a process, workstream or area in Mondelēz International Digital Services, working to support impeccable service operations.
How you will contributeYou will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met. As a co-owner of the development of standard operating procedures, you will drive standardization and simplification of processes. In addition, you will provide input for training materials, ensure that standard operating procedures and data protection activities comply with Mondelēz International policies and the law, analyze and report on exceptions and offer recommendations for process improvements, and lead the sustainable continuous improvement process for the team.
What you will bringA desire to drive your future and accelerate your career. You will bring experience and knowledge in:
- Your specific process area
- Working in a shared service organization
- Being a good team player and influencing others
- Process design and mapping, and business requirement gathering experience
- Communicating effectively, applying interpersonal skills and taking initiative
More about this roleWhat you need to know about this position:The position is responsible for leading the site's Education & Training Pillar and working with all site Pillars to drive robust training systems to build capability across the organization. The role will support the site's Loss Eradication Journey by eliminating Operational Losses due to skill. In this role the incumbent will be responsible for the skill assessment and certification process, developing and documenting training programs, developing trainer identification and certification process, and building training facilities within the plant to support both self-directed learning and knowledge transfer processes. This roles works to engrain a learning culture in the plant aligned with High Performance Work System concepts. This role also works in collaboration with Org and Leadership Pillars to develop a results-driven, sustainable Succession Plan for all levels of the Site.
What extra ingredients you will bring:Education / Certifications:Bachelor's Degree
Job specific requirements:Knowledge of Integrated Lean 6 Sigma
Knowledge of Training Systems and Methods
- Dealing with Ambiguity - can comfortably handle risk and uncertainty; deals effectively with change and shifts gears appropriately
- Managerial Courage - takes a position and stands by it; provides direct, actionable feedback; is not afraid to take negative action when necessary
- Interpersonal Savvy - Relates well to all kinds of people in organization; builds and leverages relationships; can diffuse high-tension situations effectively
- Conflict Management - reads situation quickly; good at focused listening
- Perseverance - pursues tasks with energy, drive and need to finish; does not give up until task is complete
- Project Management - sets objectives and goals; breaks project down into steps; anticipates and adjusts for roadblocks; measures performance against goals
- Excellent Communication Skills (Written & Oral) - ability to assist managers in writing logical, well thought out disciplinary memos and performance plans.
- Create the necessary capability to support the IL6S implementation across site, including providing action plans for E&T work processes and procedures to be improved and standardized.
- Ensure that the site has the talent, skills, capabilities, and organization to achieve its short-, medium- and long-term strategic goals
- Provide effective training materials to be shared with people leaders to implement to their teams to maximize results.
Work schedule:Regular business hours M-F
Salary and Benefits:The expected base salary range for this position is $76,800 to $96,000 CAD depending on several factors such as experience, skills, education, and budget. In addition to base salary, this position is eligible to participate in a highly competitive bonus program with a target of 8% with the possibility for overachievement based on performance and company results.Mondelez also offers several generous employee benefits (some subsidized or fully paid for by the company), including health insurance, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education related programs, and enhanced vacation and holiday entitlements.AI may be used as part of the recruitment process and in accordance with local laws.This posting is for a current vacancy.
No Relocation support available
Job TypeRegular
Service Operations (Delivery)
Global Business Services
