Coupa Software

Education Services Manager - 11689

Coupa Software • $104K — $145K *
Los Angeles, CA 90011In-Person
Education, Government & Non-Profit
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years in credentialing or psychometric exam development within Enterprise SaaS
  • Experience with Certiverse and Accredible or similar platforms
  • Strong understanding of testing standards and psychometrics
  • Experience integrating AI tools into credentialing processes
  • Demonstrated ability to manage Agile project environments
  • Exceptional communication skills for cross-functional collaboration
  • Bachelor's or Master's degree in a relevant field with practical experience.

Responsibilities

  • Define and execute the vision for Coupa's credentialing strategy
  • Manage and enhance the three-tiered credentialing system
  • Lead the design and validation of high-fidelity exams
  • Conduct job task analyses in partnership with SMEs
  • Build reliable and legally defensible examination mechanisms
  • Oversee the deployment of Certiverse to streamline testing
  • Implement AI proctoring to ensure secure testing worldwide
  • Manage digital badges and streamline certification renewals
  • Track and analyze key program performance indicators
  • Leverage AI for content acceleration in exam preparation

Benefits

  • Flexible working hours with the option for remote work
  • Opportunity to work with AI-driven tools and technology
  • Collaborative and innovative team culture
  • Access to professional development and training programs
  • Comprehensive health benefits packages
  • 401(k) plan with company match
Full Job Description
What You'll Do

Strategic Leadership & Framework Design
  • Next-Gen Strategy: Define and execute the overarching vision, strategy, and roadmap for Coupa's tiering certification structure aligned with Go-to-Market (GTM) objectives.
  • Tiered Credentials: Manage and mature our three-tiered credentialing architecture:
    • Certifications: Role-based, persona-driven, proctored, and competency-driven credentials with a 2-year expiration and recertification requirement.
    • Micro-certifications: Skill-based, un proctored credentials targeting specific platform capabilities and technical modules.
    • Certificates of Completion: Non-exam milestones recognizing formative course completion and participation.

Exam Architecture:
  • High-Fidelity Exam Creation using Certiverse: Lead the end-to-end design, blueprinting, beta testing, and psychometric validation of exams to ensure scientific integrity and fairness.
  • Job Task Analysis (JTAs): Partner closely with internal and external Subject Matter Experts (SMEs) and stakeholders to conduct formal JTAs and align assessments with real-world customer personas.
  • Legally Defensible Exams: Build highly reliable testing mechanisms that eliminate candidate frustration and provide trusted market relevance.

Platforms, Badging & Operations
  • Certiverse Optimization: Own the primary relationship, sandbox testing, and deployment of Certiverse to significantly accelerate content cycles, crowdsource exam creation, and scale secure testing.
  • Secure AI Proctoring: Maintain and monitor a flexible, 24/7 on-demand AI proctoring experience allowing global candidates to test securely from anywhere.
  • Digital Badging: Manage the automation and delivery of digital badges through Accredible, ensuring streamlined certification renewals, community tagging, and directory listings.
  • Operational Excellence: Track critical program KPIs, including registration volume, pass/fail rates, renewal data, and financial ROI.

AI Innovation & Agile Delivery
  • AI-First Content Acceleration: Actively design and deploy AI prompts and utilities (e.g., Gemini/ claude) to generate exam metadata, tag catalog structures, and pre-test content clarity.
  • Agile Adaptability: Embrace an Agile development methodology over rigid, traditional instructional design formats to ensure rapid prototyping and quick responses to SaaS product updates.


What You Will Bring to Coupa

  • SaaS Background: 5+ years of experience directing or leading credentialing, certification, or psychometric exam development programs within a high-growth Enterprise SaaS environment.
  • Modern Testing Tools: Proven experience leveraging Certiverse (or equivalent rapid exam development platforms) and Accredible (or equivalent badging platforms Credly).
  • Psychometric Acumen: Deep understanding of testing standards, including blueprinting, cut-score studies, beta testing analytics, and item writing techniques.
  • AI and Digital Literate: Forward-thinking experience integrating AI tools (e.g., large language models/Gemini) into business workflows to automate tagging, item generation, or reporting.
  • Fast-Paced Execution: A strong bias for action with demonstrated experience working in Agile project environments (e.g., Asana-driven sprint cycles).
  • Communication & Collaboration: Exceptional stakeholder management skills to influence cross-functional teams spanning Product, Partner Enablement, and Customer Success.
  • Education: Bachelor's or Master's degree in Industrial-Organizational Psychology, Educational Measurement, Instructional Design, or a related field with equivalent practical credentialing experience.


$104,000 - $145,333 a year

The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

About Coupa Software

Coupa Software is a cloud-based business spend management platform that helps companies control their spending and generate savings. The company's platform provides procurement, invoicing, and expense management solutions that enable businesses to manage their spending across various categories, including travel and expense, contingent workforce, and marketing. Coupa Software's platform is designed to be user-friendly and accessible from any device, making it easy for employees to manage their spending and for businesses to track their expenses. The company serves customers in a variety of industries, including healthcare, retail, and manufacturing.
Learn more about Coupa Software
Size
3,076 employees
Market Cap
$5.9 billion
Industry
Consumer Technology
Net Income
-$142.7 million
Founded
2006
5 Year Trend
+40.2%
Revenue
$489.5 million
NASDAQ
COUP
* Ladders Estimates

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