Job DescriptionThe Education Program Manager is responsible for providing administrative, operational, and strategic oversight of the Department of Neurosurgery's residency and fellowship programs, medical student engagement initiatives, alumni relations activities, and Continuing Medical Education (CME) programs. The role supports educational excellence through program administration, event planning (including but not limited to visiting professors, CME courses, and symposiums), communications, stakeholder engagement, and promotion of the Department's educational mission. The Education Program Manager maintains thorough knowledge of Icahn School of Medicine at Mount Sinai Graduate Medical Education (GME) and national Accreditation Council of Graduate Medical Education (ACGME) policies and procedures, and plays an instrumental role in improving workflows, advancing strategic initiatives, and enhancing the visibility, reputation, and competitiveness of the Department's residency and fellowship programs.
Responsibilities- Oversees day-to-day administrative tasks relating to residency and fellowship programs, including scheduling meetings and disseminating communications.
- Collaborates with the Vice Chair for Education/Residency Program Director and Associate Program Director to establish and advance departmental educational priorities. Independently leads the development and implementation of innovative strategies, initiatives, and objectives that strengthen, sustain, and grow educational programs and services.
- Serves as point-of-contact for ISMMS GME Office, relaying important information and ensuring programs adhere to institutional and national policies.
- Supports Residency/Education Coordinator on onboarding and credentialing duties as needed and provides guidance on completing annual program updates.
- Organizes and runs all residency interview days, whether held virtually or in person. Prepares communications and promotional materials for interviewees including emails, videos, and care packages. Also prepares communications for participating faculty and instructs them on logistics for each interview day.
- Facilitates alumni engagement including coordination of Alumni Advisory Board meetings. Prepares alumni newsletters and strategizes efforts to increase alumni engagement and strengthen network. Reports to ISMMS Alumni Office on alumni news and progress with engagement.
- Build and maintain an accurate and up-to-date alumni database.
- Spearheads philanthropic efforts for educational programs in partnership with Office of Development and prepares letters and other communications to solicit gifts from resident alumni network and other potential donors. Once donations are received, ensures that dollars are spending according to the intention of the donor and promptly.
- Coordinates all departmental CME events/symposiums, working with faculty course directors to prepare application, budget, agenda, and sponsorship opportunities. Works with CME Office on logistics such as course promotion, registration, securing event space, and solidifying sponsorship agreements. This may apply to small and large scale CME efforts.
- Coordinates all departmental Regular Scheduled Series (RSS) activities through the CME Office, including weekly grand rounds and subspecialty conferences. Manages activities on CloudCME platform and serves as department's point-of-contact for CME transcript requests and any necessary troubleshooting. Works with communications & marking team (departmental and central) to identify and submit recordings of grand rounds presentations for posting to Department of Neurosurgery YouTube channels as needed.
- Plans and promotes endowed lecture events, serving as point of contact for scheduling honored speakers' visits and preparing necessary PowerPoint presentations and other related materials.
- Works with research team to plan, promote, and execute Annual Research Day.
- Develops events and programs to promote residency program to medical students/potential applicants throughout the country, including virtual program open houses.
- Partners with communications and marketing team on marketing-related tasks to promote education programs such as creating social media content, maintaining and updating websites, and updating and printing the residency program brochure.
- Attends annual Association of Resident Administrators in Neurological Surgery (ARANS) / Society of Neurological Surgeons (SNS) annual meeting to learn about new policies/procedures and best practices in neurosurgery education.
- Keeps up with national trends for residency and fellowship program maintenance, working with education and department leadership to ensure our program remain competitive.
- Builds and maintains good relationships with all residents and fellows and responsible for determining opportunities to improve their training experience.
- Builds and maintains productive relationships with faculty, donors, alumni, institutional partners, and external organizations.
- Responsible for improving Mount Sinai Neurosurgery's residency ranking on Doximity Residency Navigator.
- Compile and manage documentation required to meet regulatory requirements and prepare necessary paperwork.
- Performs other related duties.
Qualifications- Bachelors degree or greater preferred, or a combination of applicable experience and education; Masters Preferred in education, healthcare administration or related field.
- 3+ years experience (5 preferred), managing and administrating program activities for assigned area
Preferred Experience:
- C-TAGME (Certified Training Administrator of Graduate Medical Education) preferred, or an equivalent combination of education, training, and experience in graduate medical education administration
- Experience utilizing GME platforms such as Thalamus, New Innovations, ERAS, and the ACGME Accreditation Data System (ADS) preferred
- Excellent written and verbal communication skills, including experience in newsletters, reports, promotional materials, and executive communications
- Experience managing projects, workflows, or teams in a multi-stakeholder environment
- Experience in planning and executing events involving faculty, trainees, alumni, or external partners preferred
- Experience collaborating across departments
- Experience with email marketing platforms and databases preferred.
Core Competencies:
Core Competencies
- Operational & Systems Thinking
Translates complex curriculum into clear workflows; drives process improvement - Project & Program Management
Manages multiple priorities with strong planning, prioritization, and risk management - Leadership & Team Coordination
Effectively delegates, guides staff, and ensures accountability and follow-through - Communication & Stakeholder Management
Communicates clearly across audiences; synthesizes complex information - Problem Solving & Decision Making
Identifies issues proactively and implements sound, timely solutions - Technical & Administrative Skills
Proficient in systems and tools; ensures accuracy and attention to detail
Compensation Statement 
