Responsibilities

ThePeratonHealth, State and Local Sector is seeking aTechnical Writer, Senior Associateto join us in supporting andmaintainingthe Medicare FeeForService claims processing system. In this role, you will lead the creation, organization, and maintenance of program documentation for the Medicare Part A, B and Durable Medical Equipment (DME) contracts, ensuring clarity, accuracy, and compliance across a complex systems environment.

This role plays a critical part in capturing system functionality, documenting architecture and interfaces, and supporting the program through high-quality technical artifacts. The Technical Writer, Senior Associate will work closely with engineering, development, and operations teams to ensure all documentation reflects current system behavior and meets contractual requirements at the Centers for Medicare & Medicaid Services (CMS).

Technical Writer 6 Responsibilities

• Develops, updates, andmaintainscomprehensive technical documentation for the DME program, including System Architecture Diagrams, Interface Catalogs, Data Dictionaries, User Guides, Standard Operating Procedures (SOPs), and operational runbooks.

• Ensures all documentation is revised and published within 10 business days of system updates, enhancements, or changes,in accordance withPWS requirements.

• Establishes, implements, and enforces documentation standards, templates, version controls, and style guidelines to ensure consistency and quality across all program artifacts.

• Maintains and organizes a centralized document repository; ensures documentation is properly tagged, archived, and accessible to authorized stakeholders.

• Collaborates closely with architects, developers, engineers, analysts, and operational staff to collectaccurateinformation,validateupdates, and ensure documentation reflects the current system state.

• Translates complex technical concepts into clear, concise, and user-friendly documentation tailored for both technical and non-technical audiences.

• Conducts periodic audits of documentation toidentifygaps, misalignments, or outdated content, and coordinates corrective updates with relevant teams.

• Supports the creation of internal and external communication materials, including onboarding documentation, training materials, release notes, and knowledge-basearticles.

• Assistswith compliance documentation and artifact preparation for reviews, audits, and program deliverables.

• Participates in Agile ceremonies and release planning sessions toanticipateand plan for upcoming documentation needs.

Qualifications

Required Qualifications

• Education & Experience:Bachelor's degree in Technical Communication, Information Technology, Computer Science, English, or a related discipline with 2 years of relevant experience; or a High School diploma with 6+ years of directly relevant experience.

• 2 65 years of experience developing andmaintainingtechnical documentation within an IT, software development, or systems engineering environment.

• Demonstrated experience creating system-level documentation such as architecture diagrams, interface specifications, data dictionaries, and user guides.

• Strong ability to interpret technical information from SMEs, engineers, and system artifacts and translate it into clear,accuratedocumentation.

• Experience managing a documentation repository using tools such asConfluence, SharePoint, Git-based platforms, or similar systems.

• Proficiencywith documentation, diagramming, and collaboration tools includingMicrosoft Office Suite, Visio,Lucidchart, Confluence, and Jira.

• Exceptional attention to detail and organizational skills, with the ability tomaintainaccuracy across multiple concurrent documents.

• Strong written and verbal communication skills with the ability to work effectively in a cross-functional environment.

• Must be able to achieve andmaintainaPublic Trustclearance.
• US Citizen.

Preferred Qualifications

• Experience supporting federal government programs or working within a highly regulated environment.

• Experience withMedicare DME, Medicare Part A, Medicare Part B, or the Medicare Common Working File (CWF) specific processing systems.

• Experience working with or in support ofCMSprograms or contracts.

• Familiarity withAgile orSAFemethodologies and participation in Agile Scrum teams.

• Experience documenting system integrations involving legacy mainframe systems, cloud environments, or hybrid architectures.

• Working knowledge of claims processing systems, enterprise data flows, or large-scale system maintenance efforts.

• Experience applying formal documentation standards such as style guides, templates, and terminology catalogs.

• Familiarity withGitHubor similar source code management and collaboration tools.
• Ability to develop visuals and technical diagrams using industry-standard tools.

Target Salary Range$80,000 - $128,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual9s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.