Job Overview: The eContracting Operations Supervisor leads ongoing eContracting initiatives that advance the digitalization of the contracting process for Mercedes-Benz Financial Services. This role manages vendor, dealer, and field relationships; supports DMS switches and buy/sell activities; and leads the review of enhancements and automation opportunities to further develop the solution in alignment with business and compliance needs. The Supervisor leads a team of representatives who support the execution and advancement of the eContracting strategy. The Supervisor also ensures adherence to MBFS processes and protocols, including proper documentation and secure data storage. The Supervisor works closely with the eContracting and Contract Originations teams to move strategic initiatives forward. Responsibilities include facilitating brainstorming and strategy discussions, reviewing compliance requirements with internal stakeholders and external vendor partners, analyzing reporting, identifying digital creation and signing trends, and providing recommendations based on findings. This position also coordinates stakeholder meetings, prepares agendas, documents meeting notes, and communicates next steps. In addition, the Supervisor provides operational support for eContracting processes in close collaboration with Funding and Credit Operations Management. The role requires subject matter expertise, a current understanding of eContracting and funding requirements, and the ability to identify potential performance, legal, or process impacts as issues arise Responsibilities:

• Lead, coach, and develop a team of Specialists supporting eContracting initiatives. Drive performance through coaching, productivity monitoring, performance management, and employee engagement while fostering a "Customer One" service culture. (30%)
• Oversee daily eContracting operations, ensuring eContracting activities are executed accurately, efficiently, and in compliance with MBFS requirements. Provide ongoing operational support, troubleshoot issues, and maintain continuity across all eContracting processes. (25%)
• Analyze reporting to identify trends, risks, and opportunities related to eContracting performance and dealer adoption. Provide actionable insights and recommendations to improve efficiency, increase digital utilization, and support ongoing process improvements. (20%)
• Act as the primary liaison for external vendors and internal stakeholders, including DMS providers, Deal Exchange partners, DRMs and cross-functional teams (Funding, IT, Legal, Contract Originations). Ensure alignment, coordination, and execution of required activities. (10%)
• Drive eContracting strategy through cross-functional collaboration, including leading projects, managing enhancements, supporting DMS integrations, and facilitating strategy discussions. Coordinate meetings, track deliverables, and ensure timely execution of initiatives. (10%)
• Ensure adherence to MBFS policies, funding requirements, and regulatory standards. Maintain documentation, support compliance reviews, and identify potential risks. Serve as the eContracting subject matter expert, providing guidance on process, system functionality, and business impacts. (5%)

Qualifikationen Qualifications: Applicants must be legally authorized to work in the U.S. at the time of application. Relocation assistance will not be provided for this position. This position requires a minimum of 3 years of overall work experience. Preferred experience includes:

• Business-General: 3 years
• Funding: 2 years
• Vendor Management: 1 year

Education: High School Diploma/(GED) is required Skills:

• Analytical skills
  • Ability to collect data and establish facts and identify trends and variances
• PC skills
  • Microsoft Office
• Presentation skills
• Problem Solving skills
• Project Management Skills

Additional Skills:

• Knowledge of NFA, Alfa, COS, eDiscounting, eContracting, FAW, and MB Advantage (preferred)
• Attention to detail
• Communication skills
• Problem solving and analysis
• Teamwork and collaboration
• Planning and organizing
• Detail oriented
• Strategic thinking

Recommended Prerequisites:

• Discounting Supervisor; Retail Credit; Collections Team Leader/Supervisor; Customer Service Team Leader/Supervisor

Posting Statement If you were not re-directed successfully after clicking the "Apply for this job" button, please click the following link to search and apply for the role on the local career portal: https://daimler.taleo.net/careersection/ex/jobsearch.ftl Mercedes-Benz Financial Services offers competitive salary, performance-based bonuses and a full suite of benefits including 401(K) with match, generous vacation and personal time, a Mercedes-Benz car program as well as flexible work arrangements.