Job Category:
Administrative & Clerical

Work Shift/Schedule:
8 Hr Morning - Afternoon

About the Role:
Job Summary

The Echo/Vascular Manager functions as the first-line administrative leader, with 24-hour accountability for care delivery including budget of assigned departments. The manager must be able to navigate proficiently within the EHR. He/She must be able to clinically assist with patient care and be able to function in the charge role if indicated. The manager coordinates, elevates and resolves problems and conflicts as they occur. With support from supervisors, charge staff and educators, the manager directly supervises the personnel assigned to the departments. He/she ensures the effective daily operation of the departments on 24-7 basis by monitoring all activities necessary to provide consistent high quality patient care, including staffing, equipment, supplies and services. In this role, the manager will coordinate the activities of staff, is accountable for the effective and efficient operation of the unit and staff including those orders, treatments, plans of care, clinical pathways are being carried out in a consistent manner. The manager has knowledge of the policies, procedures, and regulations that govern clinical practice and must exercise sound, independent judgment in adapting and applying leadership and clinical principles to specific situations. The manager relies on experience, judgment and collaboration to plan and accomplish goals. The manager assists in the advancement of the professional practice environment by communicating the NGHS strategic direction and focusing on activities that support the strategic direction. Provides support for staff engagement and quality teams including coaching team members in their professional participation. Assists with overall clinical governance and other projects as assigned.

Minimum Job Qualifications

• Licensure or other certifications: Registry or license in Echo and/or Vascular. Current BLS certification
• Educational Requirements: Bachelors Degree
• Minimum Experience: Three to Five years experience in a leadership/supervisory role. Three to five years of clinical in Echo/Vascular specialty
• Other:

Preferred Job Qualifications

• Preferred Licensure or other certifications:
• Preferred Educational Requirements: Masters Degree
• Preferred Experience: Two (2) years leadership experience
• Other:

Job Specific and Unique Knowledge, Skills and Abilities

• Proactive, engaged, visible leader recognized as having excellent follow through on issues impacting care delivery
• Computer literacy-advanced computer and data management skills
• Ability to communicate effectively. Good written and oral communication skills.
• Customer service abilities including effective listening skills
• Critical thinking skills, decisive judgment and the ability to work with minimal supervision in a fast-paced clinical environment
• Understanding of budgeting and basic statistical analysis
• Specialty Certifications as appropriate
• Ability to remain calm during stressful situations
• Skill and ability to instruct, direct and evaluate employees
• Skill in providing professional "specialty" care to patients
• Skill in supervision (e.g. hire, train, assign and review work, motivate, prepare performance evaluations and effectively handle disciplinary actions)
• Skill in adapting care to the emotional needs and behavior of patients
• Skill in tailoring communication and performance feedback to the individual employee
• Skill in preparing written reports
• Skill in communicating orally with a variety of people answering questions and explaining information and decisions. Never uses only written communication to communicate sensitive information.
• Skill in coordinating patient care services with other departments
• Skill/competency in use of computer software program/systems which impact unit performance/management. Computer Literacy- Kronos, Lawson, SuccessFactors, EPIC, Microsoft Office.
• Ability to monitor and evaluate services provided to patients and physician customers
• Ability to identify, plan and coordinate services within department
• Ability to provide consultation to staff, patients and the public
• Ability to direct the training of professional and nonprofessional personnel
• Ability to understand and maintain financial records and to prepare staff and budget reports
• Ability to work effectively with a variety of professional and paraprofessional staff
• Ability to give oral and written instruction in exact detail

Essential Tasks and Responsibilities

• Actively monitors the quality of care delivered for assigned departments. This monitoring includes performance improvement programming, clinical metrics and any risk management metrics related to clinical care or department operations.
• Responsible for creating a "Customer-Centric" customer service program. Actively rounds in assigned departments and works with the team to identify and address patient/family/physician concerns. Interfaces with patients and families to ensure that care is consistent with their expectations and organizational quality and customer service expectations.
• Assesses, coaches and evaluates staff. Ensures that staff are current in competencies, assessments, licensure, certifications and other annual training. Actively works with his/her leadership team to coach staff, recommends and design education and training to meet the clinical needs of patients/staff served by the assigned departments/programs.
• Routinely interacts with physician customers. Supports his/her staff in maintaining effective and positive interactions with physicians. Coordinates communication between team members and attending physicians or clinical ancillary staff to ensure appropriateness of care and outcome planning for patients served by the department.
• Coordinates activities by scheduling work assignments, setting priorities, and directing the work of subordinate employees. Participates actively in the planning and distribution of work assignments.
• Maintains regular ongoing contact/communication with all levels of staff. Responsible for working with leadership team to identify employee strengths, development needs, skills, interpersonal and personal style and relate those to the business needs and challenges faced by the team.
• Actively supports and promotes a professional practice model that encourages staff participation in the development of clinical standards that is collaborative, collegial and utilizes best practice research.
• Oversee various personnel actions including, but not limited to, hiring, performance appraisals, disciplinary actions, terminations and other related activities.
• Collaborates with reporting leader to determine fiscal requirements of assigned departments and prepare budgetary recommendations. Monitors the level of resource utilization, both labor and supplies utilized in the delivery of care and ensures that this care is delivered in fiscally responsible and efficient manners.
• Develops annual strategic goals and objectives in conjunction with the reporting leader to ensure resource efficiency, improve patient satisfaction and high-quality patient care delivery.
• Reviews quality and performance reports to ensure accuracy of data. Actively researches variances and develops appropriate action plans when indicated to reach clinical and financial goals.
• Maintains required unit records, reports and statistics for administrative purposes, and ensures compliance with established hospital policies, procedures, objectives, quality controls and regulatory standards and requirements.
• Knowledgeable of organizational policies with respect to work rules and discipline and is responsible for providing progressive discipline to employee when indicated.
• Conducts daily unit rounds
• Obtains real time feedback on the services being provided
• Proactively addresses potential customer service issues
• Engages directly with physicians and staff
• Monitors staff performance/competency and provide feedback in a timely manner
• Assess effectiveness of staffing plan/assignments
• Conducts/completes environment of care assessment

Physical Demands

• Weight Lifted: Up to 50 lbs, Occasionally 0-30% of time
• Weight Carried: Up to 20 lbs, Occasionally 0-30% of time
• Vision: Moderate, Frequently 31-65% of time
• Kneeling/Stooping/Bending: Occasionally 0-30%
• Standing/Walking: Frequently 31-65%
• Pushing/Pulling: Occasionally 0-30%
• Intensity of Work: Frequently 31-65%
• Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding, Driving