Summary

The EC W&D Manager is responsible for overseeing transportation operations across Drayage, OTR, Intermodal, and specialized transportation services, ensuring the delivery of efficient and reliable logistics solutions. This role manages transportation execution, carrier coordination, customer support, and operational issue resolution to maintain service quality and operational excellence.

A key responsibility of this position is leading the company's Third-Party Logistics (TPL) business operations centered around the Savannah Warehouse. The role drives operational stability, process standardization, productivity improvement, cost optimization, and service enhancements to support business growth and customer satisfaction.

In addition, the EC W&D Manager proactively manages operational risks, customer escalations, and transportation disruptions while leading continuous improvement initiatives to enhance operational efficiency, service performance, and overall profitability.

Responsibilities

Lead and Execute Transportation & Warehouse Operations

• Lead and oversee daily transportation and warehouse operations, including Drayage, OTR, Intermodal, Heavy Haul, inbound/outbound distribution, inventory management, and value-added services (VAS)
• Develop and implement operational strategies to ensure service excellence, operational efficiency, and customer satisfaction
• Ensure compliance with customer requirements, company policies, and operational standards

Warehouse & Inventory Management

• Oversee all warehouse activities, including receiving, put-away, storage, inventory control, picking, packing, shipping, and cycle count programs
• Manage inventory accuracy, warehouse capacity utilization, labor productivity, and order fulfillment performance
• Develop and enforce warehouse SOPs, process controls, safety programs, and continuous improvement initiatives
• Lead warehouse resource planning, workforce management, and facility optimization to support business growth

Logistics Network & Resource Management

• Manage transportation networks, warehouse operations, carriers, ports, rail terminals, and third-party logistics providers to ensure seamless supply chain execution
• Oversee capacity planning, equipment utilization, inventory movement, and operational risk mitigation strategies
• Drive effective coordination across internal teams and external partners to maintain operational continuity

Customer & Financial Performance Management

• Serve as the primary operational leader for key customer accounts and strategic business partners
• Monitor operational KPIs, customer service performance, transportation costs, warehouse expenses, and profitability targets
• Lead customer reviews, QBRs, issue resolution activities, and service improvement initiatives to strengthen customer relationships and business growth

Leadership & Continuous Improvement

• Lead, develop, and mentor transportation and warehouse operations teams to achieve organizational objectives
• Establish performance metrics, operational best practices, and process improvement programs to enhance productivity and service quality
• Identify opportunities for automation, digitalization, and operational optimization while ensuring compliance with safety, quality, and regulatory requirements

Process Improvement

• Identify inefficiencies and implement operational improvements
• Support SOP standardization and best practices

System & Data Management

• Ensure accurate data entry and system usage (TMS, Genysis)
• Support EDI integration and system optimization

Cross-functional Coordination

• Collaborate with Sales, Procurement, and Finance teams
• Support bidding, implementation, and account transition

Compensation Range

$94,413 - $105,630 Per Year (Subject to Compensation Study Upon Candidate Selection)

Benefits of working at GLOVIS America Inc.

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Health Care & Dependent Care Flexible Spending Accounts (FSA)
• Basic Life and AD&D as well as Short-Term & Long-Term Disability
• Paid Vacation, Holidays, and Sick leave
• Hospital and Critical Illness Insurance
• Wellness Program and Gym Reimbursement*
• 401(k) with Generous Matching
• Referral Bonuses*
• Auto Allowance*
• Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*
• Discretionary Bonuses*
• Tuition Reimbursement*

*Benefits may vary by location. All benefits pursuant to Company policy

Skills

• Strong knowledge of freight forwarding operations (Ocean, Air, Drayage, OTR)
• Ability to supervise daily operations and manage team performance
• Experience with TMS / ERP systems
• Strong problem-solving and issue resolution skills
• Ability to manage KPIs (On-time delivery, cost, service quality)
• Effective communication with customers, carriers, and internal teams
• Basic financial understanding (cost, revenue, margin)
• Leadership skills (coaching, training, performance management)
• Data analysis and reporting skills (Excel or Power BI)

Education & Experience

Required Qualifications

• Bachelor's Degree
• 7-10 years of Freight Forwarding Operations (Ocean, Air, Drayage) Transportation Management (OTR, Intermodal) experience
• 1-3 years supervisory experience

Preferred Qualifications

• Master's Degree
• 10+ years of Freight Forwarding Operations (Ocean, Air, Drayage) Transportation Management (OTR, Intermodal) experience
• Automotive or manufacturing logistics experience, Warehouse & Distribution coordination experience
• Certified Supply Chain Professional (CSCP) certification

Physical Requirements

• Ability to sit in front of a desk and/or in front of the computer for long periods
• Repetitive use of hand/grasping product, writing, and typing
• Stand/walk
• Carry/lift up to 20 pounds

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job.

Working and Environmental Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Typical office environment with low-level noise exposure
• This position will be located in Duluth, GA

* Please note this position is expected to be relocating to the Buckhead area in early fall.