As a Unit Manager, you will be Responsible for leading, supervising and developing employees to meet individual unit performance objectives, which may include time standards, quality & production goals. Will supervise an operational unit of 6+ employees.
What you will do- Provide employees with coaching, feedback and developmental opportunities and building effective teams.
- Set clear expectations and holding employees accountable for performance.
- Oversee training and development of employees and making effective staffing decisions. Build appropriate bench strength. Ensure employees adhere to legal and operational compliance requirements.
- Provide coaching, direction and leadership support to team members in order to achieve employee, business and customer results.
- Challenge and inspire employees to achieve business results and motivating them through leadership and by celebrating successes.
- Manage the daily workflow to meet Service Level Agreements, including making recommendations for maintaining appropriate staffing levels.
- Responsible for appropriate record keeping, required reports, and ensuring related administrative functions are correct and maintained according to company policies.
- Accountable for resolution of customer and/or partner questions and complaints.
- Defining short-term goals and objectives for their work group.
- Effectively communicate unit/department/company goals to achieve understanding and acceptance.
- Continuously build subject matter expertise by being a student of the business, demonstrating technical knowledge of policies and procedures.
- Manage essential support functions and special projects as needed.
- Assist in the development of processes and procedural changes to improve unit/department performance.
- Other duties as assigned.
What we offer youWe don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.
- Flexible full-time or hybrid telecommuting arrangements
- Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
- Paid time away including vacation and sick time, flex days and ten paid holidays
- Give back to your community and double your impact through our company matching
- Want more details? Check out our Symetra Benefits Overview
Compensation$66,100 - $110,100 annually plus eligibility for Company Annual Bonus
Who you are- High School diploma required.
- Bachelor's degree or equivalent work experience required.
- Excellent interpersonal and communication skills.
- Strong leadership potential, including the ability to train, mentor and coach individuals and/or a group.
- Demonstrated ability to manage multiple priorities in a fast paced and changing environment.
- Demonstrated ability to identify and analyze issues trends that impact customer satisfaction.
- Previous supervisory experience preferred.
- Previous customer service experience required.
- Previous Life Insurance experience preferred.
- Previous experience in an operations environment.
- Working knowledge of common software applications, business platforms.
